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Customer Ratings & Reviews

Your price for this item is $89.99
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The comparable value price is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 2277 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,277 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know I needed this until I decided to get one. My sister and I share an office and have a coffee machine that we use to brew coffee, tea, cocoa, cider etc. I found the 10oz version of this at Best Buy on sale one day, and decided to get one for my office (It's irritating when my drinks get cold because I add cream/stir them/don't drink it all immediately). Was reluctant at first, and thought "Did I really just buy a smart drink mug?" Now I think to myself "Did I really just buy another two smart drink mugs on top of the one I originally bought?" Absolutely love this thing, and my sister loves hers for keeping her matcha hot. App is easy to use, setup is a breeze, and the quality feels sturdy/well-crafted.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Not so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug itself does a good job at keeping the drinks warm, the enamel paint is peeling off after around 6 months. Not sure if its worthwhile investing in another mug to see if this happens or not.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember. Please reach out to us on our Ember Support site at support@ember.com so we can help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best at keeping your coffee hot without have a lid. Works great. It’s expensive but after using it on a cold morning it’s worth it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wonderful gadget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and keeps temperature . Love how you can sync it to your phone and have it set at a certain time of day and your beverage be ready for when you're ready to be on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Few Degrees Make the Difference

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never thought that a few degrees in the temperature would actually make my coffee or tea taste better. It does. You know when you make coffee, pour it into your mug and for a few minutes it is too hot, then for 2 to 3 minutes it is perfect and then too cold? Well, what if you could keep it always at that magic temperature that lasted 2 or 3 minutes? That is what Ember does for you. There are additional perks, it lets you know once the temperature is perfect, it can warm its contents even from ambient temperature if you want to and the materials are quite comfortable to interact with, they don’t change the taste of the beverage. We bought both the 14 and 10oz versions. The only difference aside from the color is that the 10oz heats up a bit faster, but that is it. Overall, if you’re constantly drinking something or going to meetings, this is the best mug to have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This mug is a Cadillac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     This mug is the Cadillac of heated mugs if you add the lid, it’s the best of the best doubles the time your coffee will stay piping hot when you put the lid on and you sip out of it it’s smooth sailing not like other mugs where you gulping simply the best. Add in that you can run it all from your smart phone on your iPad and customize everything. Wow, happy happy 

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Black Mug 14oz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking coffee mug however aside from looks, the functionality can be a bit better. Heads up for future purchases if for whatever reason you reset the mug by pressing the bottom button intentionally or unintentionally for more than 5 secs and see the colors flash.. that does mean it's reset the mug settings and you'll also need to manually reset your Bluetooth pairing from your mobile device (meaning forgot the device and then re-add as new device) in order for it be reconnected after reset and fluid detection to work. For the longest time I could not figure out how a filled coffee mug would read as empty. With that the battery life does struggle to lasr for my two hours of heated content sitting out on desk. So be prepared to have charger ready for charging if intended to keep intended temp for longer than that.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review and sharing this! We hope you've still been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Rated 5 out of 5 stars

    Excellent quality product for home & office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality product & on time delivery. The coffee is hot for as long as I need to continue my work & sip when i need.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot Beverages that stay hot!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug! Gave it to my sister for her birthday and she turned around and gave me one for mine. I absolutely love it. I like my coffee hot and really enjoy not having to drink it quick before it gets cold as I have had to do since I started drinking coffee 50 years ago! Nothing like a leisurely cup while reading. The 14 oz mug gives you enough room to add cream. Initially my sister gave me the 10 oz which I found to small.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My nice warm mug.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how this keeps my coffee or tea at a nice warm temperature for a long time. This is the second one I've had. It's been a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps your drink hot. I like that you're able to choose your perfect temperature. Given that I am a slow drinker, I wished the battery lasted a little longer. Overall happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife makes the best use of it always having her warm coffee

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember temperature-controlled mug - outstanding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using one of these terrific mugs at home for over a year. Once you have had one it is difficult to live without, hence this new one for the office. This ingenious product delivers exactly as promised keeping your tea or coffee at exactly the preselected temperature for over an hour off the base and indefinitely on the base. I thoroughly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for keeping your coffee warm while at the office or home.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it!!! With a 1 1/2 and 3 1/2 year olds running around all morning coffee tended to get cold and microwaved but with her new Christmas gift cold coffee is a thing of the past

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Ember Temperature Control Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this mug for three weeks, but so far it works really well. Better than I expected. We'll see how long it lasts. I like that the cup recharges very quickly. The app to control the temperature seems to be easy enough to use. I only gave it four stars because I don't know yet how long it is going to keep working. So far though, it's been really great.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    BestBuy Blue in 14oz

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy Blue + Ember mug = Yes indeed !!! I use this everyday. Nothing feels a good as enjoying a consistently hot beverage during long drawn out Zoom meetings. Keep the coaster at your WFH workstation and you’ll never have to run to the microwave. ProTip(s): 1) Brew a carafe of coffee/tea and just top off your cup when you start running low. 2) The lid from Target’s $3 Room Essentials cup fits this perfectly! It keeps my tea cat hair free since my “co-worker” wants to lay on my keyboard all day LOL 3) Nix the app unless you want to be frustrated. Use it to set up your cup and preferred temp and forget it for daily use. Just check periodically for updates

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Some like it hot!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her coffee and she loves it hot. At first we were skeptical but it does the job and does it well. Her last sips are as hot as the first ones making the entire cup enjoyable. We bought the white version and there is noticeable staining after some time. I’m not sure this will last forever like a regular mug but a great concept and performs well. The price tag could be less but if hot coffee or beverage is important to you to the last sip this is a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    my 4th

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these things. This is my fourth one and I've been happy with all of them. They are great if you're not the type to drink your coffee fast, they keep it warm for a couple of hours, or all day if you have it on the charging coaster. I highly recommend them. A little expensive when not on sale though

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Heated mugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised that I drink less coffee. No dumping cold coffee anymore. A little $$$ but still pleasantly pleased

    I would recommend this to a friend