Customer Ratings & Reviews
- Model:
- CM191409US
- SKU:
- 6471969
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Step up your coffee game with this mug!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug is great and keeps my coffee hot to the last sip!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this with us! We're glad to hear you've been enjoying your Ember and perfect temperature until the last sip- if you have any questions or concerns, please let us know!
- Pros mentioned:Ease of use
Great mug
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves this. Works like a charm and simple to use.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi JTP25, thanks for sharing this with us! We're excited to hear you've been enjoying your new Ember Mug - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
Not my cup of tea….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would get hotter than 145. So that was disappointing and it doesn’t stay charged as long as I would like. It’s not great for the money but it sure is pretty!
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Bev
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! Highly recommend! No complaints so far!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far - thanks for your support!
- Pros mentioned:Temperature control
Perfect gift for the person who had everything!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive purchased two of these Ember mugs now as gifts after having received one myself. They are not something you'd usually buy for yourself but once you have one, it's hard to live without it. The mug has been pretty much trouble free, except for some occasional Bluetooth connection issues, but this hardly matters unless you change the temperature often. I did have the coating peel off on my first mug, but Ember was easy to work with and they sent over a replacement promptly. Would gladly recommend to anyone who enjoys a hot beverage!
I would recommend this to a friend - Pros mentioned:Temperature control
Impressive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hot coffee for over an hour. I'm sold. Love this mug.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi c2k07toy, thank you for leaving a review! We're happy to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know!
- Pros mentioned:Size
Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and perfect size for what I am looking for.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Eric, thanks for sharing this with us! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Great item
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Keeps drink hot for long time.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Znas, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Mug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect grift for my dad since he love coffee so much
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Cindy, thanks for leaving a review! We’re glad to hear your dad has been enjoying his Ember!
- Pros mentioned:Temperature control
Love my ember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that I no longer have to worry about cold coffee
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Christi, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Its a mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to keep something hot for periods of time this is a mug.
No, I would not recommend this to a friend - Pros mentioned:Temperature control
The best product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, keep warm my coffee the time that I need
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Kikis, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
Keeps your drink hot like it says!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Juat dont expect your cup to hold a charge longer than like 50 min...
No, I would not recommend this to a friend - Pros mentioned:Temperature control
5 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!this thing works like magic.. would recommend
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Christian, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember Mug!
- Pros mentioned:Ease of use
Awesome Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for desk workers! Does exactly what you expect.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jackson, thanks for sharing this and leaving a review! We're happy to hear you've continued to enjoy your Ember and are able to enjoy it while woking at your desk! Thank you for your support, and let us know if you have any additional questions.
Poor customer service response
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn't. I have purchased 3 of these mugs and all 3 had an issue with the pin on the charger pad getting stuck down and no longer working. Ember customer support responded immediately to the first 2 and sent replacement charger pads right away. The 3rd mug is about a year and a half old and has both the charger pad issue and it also no longer charges. I reached out to Ember support over a month ago and have followed up with them multiple times and they have not responded at all. I would expect a mug that costs almost $200 to last longer than a year and a half. I'm not sure what happened with their Customer service, but it went from great to abysmal. I would not recommend this product due to product quality issues, lack of customer service response and a very quirky app that constantly disconnects.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .We are so sorry to hear about your experience. Please know we value your feedback and are making some important changes to the ways we support our customers. Our customers satisfaction and trust is of utmost importance and while we have seen some unfortunate delays to our support processes, we are improving every day. If you haven't already, you should be hearing from one of our support agents soon to help assist with your charging coaster issue. Thank you for your support and we strive to do better in the future!
Great fathers day gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad is a big coffee drinker and picked one up for fathers day. He loves it and uses it everyday
I would recommend this to a friend- Cons mentioned:Price
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it's great. I have to fight with getting it to respond or have to pair it because it loses connection on a regular basis. It's also fixated on the temperature of 135 because it keeps going back to that no matter what I set. I can set it to 137 minimize the app and reopen and it back at 135. When the animation is working showing what temperature it working towards I can see it going right past what I set and settling on 135. And that's when the animation is work which isn't that often. Support had we reset everything from scratch but still same results. I really want to like this mug but as time goes by I just want to smash it against the wall. Especially at this price point it very disappointing.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jerry, thank you for leaving a review! We're sorry to hear about the experience you've had with your Ember. It sounds like the mug may not be fully connected to your device, but we do want to assure you that the mug is functional without connection to the app. If you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Best Coffee Cup EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my father who loves it and uses it every day. Excellent mug.
I would recommend this to a friendQuality Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sort of a luxurious item to purchase for yourself, but such a thoughtful gift to make a loved one's every day routine a little bit more special. I received mine for Christmas and have been using it every day since. The mug has a little bit of weight to it and is made of good quality. Would recommend to others.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember and have been using it daily - we appreciate your support!