Customer Ratings & Reviews
- Model:
- CM191409US
- SKU:
- 6471969
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.
This summary was generated by AI based on customer reviews.
Great mug that works very well
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug that keeps coffee warm. Battery lasts about 80 min per charge.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving another review! We're glad to hear you're still enjoying your Ember Mug - if you have any questions or concerns, please let us know!
Coffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves the cup. All she does is drink coffee and her breath kills me
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Anthogar, thanks for leaving a review! We’re glad to hear your wife has been enjoying her Ember!
Broke after 2 months and Ember does not care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife's birthday in September 2023. By early November 2023, it had stopped working. Could not get it to stay powered on, not sure if was not holding a charge or not charging to begin with. Either way, it was not working. Emailed Ember customer support on 11/18/23, and was notified that we could be contacted within 3-5 business days. Two weeks later and we have heard nothing. I get products having issues, but when your product has an issue two months after purchase and your customer service website says someone would be in contact with us 3-5 business days after contacting them; but no one does contact the customer. Then I am left to imply two things as a customer. 1. Ember does not care about the customer or the product they produce. 2. I will never buy another Ember product, nor should you.
No, I would not recommend this to a friendQuality Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for Christmas, it was definitely a hit. Great product
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this! We're glad to hear the Ember was gifted this year and hope they're still enjoying their mug - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
No longer charges, dead battery after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5yrs of use, the battery is completely dead and will not charge. The battery cannot be replaced at all. For something that costs $150, this is unacceptable. Do not recommend unless you have money to throw away. Also Ember's support is nonexistent, they will not answer your email for weeks to months.
No, I would not recommend this to a friend Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great my only change would be to make it 16oz
I would recommend this to a friendNot recommended
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended it is not different from the thermal cup
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Reem, thanks for taking the time to write a review and providing feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Christmas gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift for daughter in law. She loves it!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Berlyjo, thanks for leaving a review! We’re glad to hear the Ember was gifted and your daughter-in-law has been enjoying her Ember!
Best smart coffee cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love it. Will recommend. A must buy
I would recommend this to a friendHeated mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hubby loves it. He's happy I'm happy. He wants another one
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Goku, thanks for leaving a review! We're glad to hear your hubby has been enjoying his Ember Mug so far - thank you both for your support!
- Cons mentioned:Charging
Only good for six months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six months it stopped charging. I asked for support on the manufacturer’s website twice and got no response. I see from YouTube that this is a common problem.
No, I would not recommend this to a friend AAAA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I hoped for and it was delivered on time thank you
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Hot until the last drop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife typically wasted 10 cups of coffee a day for years because it got cold. Now we just brew less coffee because it’s hot till the last drop!
I would recommend this to a friend Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best cup EEEEVVVVVEEEERRRR!!!!! B. M. B
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Quita, thanks for leaving a review! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
Good quality Cup.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my wife. She loved it and use it everyday.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi JayM, thanks for leaving a review and sharing this! We're happy to hear your wife has been loving her Ember and it's been her go-to mug daily - we appreciate both of your support!
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still getting the feel of the product but so far so good.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks so much for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far!
Great mug, bad bluetooth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug itself is great. Butvthe bluetooth is yhe biggest issue. Have to reconnect from scratch almosy every single use. Mug = 5 stars Connectivity = 1 star
I would recommend this to a friendWorks Great but Pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and holds charge until I finish. Phone app is nice too.
I would recommend this to a friendGreat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Best Coffee cup ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps liquid hot. Its great to wake up, pour yourself a cup of coffee that will keep its temperature the whole time you drink your coffee.
I would recommend this to a friend