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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,298 reviews
  • Rated 5 out of 5 stars

    Awesome gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd time I’ve bought these mugs to give as gifts and it’s always well received!!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Not ready

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had oroblems with the original purchase. Called support and was promised a new mug for no charge. Checked my account a few weeks later and found i had been charged $99 for mug only. Replacement mug worked three times. Nothing worked after that. Rarely charges. NEVER heats. Loses BT connection 99 times out of 100. When it DOES connect, it does not return to previous temp in spite of what support says. This Product is far from ready for retail and desperately needs new engineers and lots of testing. Until then, my advice is save your money and avoid the frustration and expense of a failed concept.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my son. He did pick it out, kinda. He was happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea for hot coffee lovers!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mug for my daughter as a Christmas gift and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heated coffee cup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed it quickly and was able to get it quickly. It was just as described.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Doesn't Last Long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works for a while. Then the battery doesn't last as long. Next, the charging coaster will stop working, likely from 1 of the two charging pins not springing back up to make contact with the cup. $40 just for a new charging coaster. $200 dollar cup into the garbage. Just get a good thermal mug. Save yourself some money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted this to my partner for Christmas and he absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mug

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this mug as a gift and they loved it! Now I want one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Coffe Mug

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Good price. Good quality. Great for coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ember 14 oz

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was bought for a Christmas gift and she really likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product……………………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing cup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cup, best gift for the holidays or birthdays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For stay at home moms!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a life changer! Used to dump my coffe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cup!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift for my wife ..she loved it!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Seriously underpowered.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a gift, which was really thoughtful! Unfortunately, the mug is very under-powered and is unable to keep coffee at the temperature I like it, which is just short of piping hot. The maximum temperature setting for the mug is 145 degrees, which is 20 degrees below the temperature that my coffee maker will hold it at. So the coffee cools down in this mug at about the same rate as a regular mug, and 145 degrees is on the borderline between warm and hot. On top of that, the battery runs out of power after about an hour off the base, If you like your coffee hot (not almost hot), then stick with a regular mug that you can get piping hot with a 1 minute microwave blast.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ember 14 0z mug is amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, works just as advertised and is a very nice heavy mug.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom said she loved this mug that I bought her for Mother’s Day! I was so excited to Treat myself to something nice! Instead I wasted my money. Barely stays charged - Turns off after if I am not in the app

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks so much for leaving a review! We're sorry to hear you're experiencing this with your Ember. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page on ember.com so we can help! Ember

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Ruined now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Company ruined product by updating app to one that doesn’t work. Months later it still doesn’t work right. Check App/Play Store reviews and sort by recent before buying this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Work From Home Must Have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get you steps in but not from running to the microwave to reheat coffee. Keeps your coffee/tea at the perfect temp. I can sip all throughout the day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Great idea just very expensive!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ready to give up all your favorite coffee cups for this expensive mug? What will you get in return? For me its the last 2-3 sips which are typically chilly in my fun designer mugs. Those are expensive sips.

    No, I would not recommend this to a friend