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Customer reviews

Rating 4.5 out of 5 stars with 2303 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,303 reviews
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Just Wish It Came In a Bigger Size!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and love the temp control! Only wish it was a little bit bigger. 20oz maybe? Otherwise great product!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Safety Concerns

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serious Quality & Safety Concerns – Disappointed with Ember Mug I purchased an Ember Mug and treated it with great care, but was very disappointed to find that the interior coating began chipping and flaking off over time. This raises serious concerns for me about potential toxin exposure, as I may have unknowingly ingested harmful materials. I reached out to the company with hopes of a responsible resolution—specifically requesting a replacement mug made of stainless steel or another safer, more durable material. Instead, I was offered only $32 toward the purchase of another expensive mug that could very well chip again. This response felt inadequate and dismissive, especially given the potential health risks. TOXIN ALERT – I urge others to think twice before purchasing an Ember Mug until these issues are properly addressed. Product safety and customer health should be the top priority.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hot drinks all the time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the blue Ember mug online. Shipping only took a couple days. It works well. The app is easy to use. Having hot coffee or tea from start to finish is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great smart mug

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice smart mug with great design. Very convenient for daily use with charging and it keeps my coffee warm.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Temperature control

    Rated 5 out of 5 stars

    Hot coffee for hours!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty color, keeps coffee warm, decent battery. Temperature is adjustable, connects easily to app.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Ember

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps beverage hot for up to 2 hours. Only downside is price otherwise would be 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfrect coffee every morning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for the morning cup of coffee. It keeps my coffee warm up to 30 minutes.,

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Does what it says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug. Keeps my coffee hot for hours even if I forget to drink it right away. Easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Gift For Coffee or Tea Lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a holiday present for my husband and he uses it everyday. It’s been over a year and he still loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Needs changes

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great but after a couple week tge small prongs that sit on the charger stopped popping out so it stopped charging

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Ember

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about 6 months! It started not charging the mug would only charge sometimes other times it would say charged then would just shut off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Temp every time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As i was in my nook reading a book i took a sip of my coffee. As it moistened my lips with a great chill i knew i needed to find the perfect solution to keeping my coffee always at 125 degrees. I thought to myself, hey my microwave can do that. But nay, i am not a mere peasant and thought out of the box. In fact my thoughts took me to a giant box called Best Buy where i was directed to this beautiful device.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice color and works well. keeps hot coffee hot. only downside is the battery is not as long as the 10oz version.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Really like the mug

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cup is nice quality and works as it should. It does make your liquid very hot so be careful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    The heating is immaculate.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The app is extremely user friendly (way better than other competiters), easily control temps with the click of a button. Only downside is you may have to clean the base if you are messy like me. Luckily charging base is super easy to clean. Love the blue color. HIGHLY RECOMMEND!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    This mug messes with your mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look and feel if the ember mug is extremely premium. My first use really caught me off guard when 30 mins later it was still perfect temperature. Beyond the obvious, the app has many more features like timers for different teas, temps for different beverages, and recipes. Its way more than a mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Mug = Amazing Coffee/Tea Ritual

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 14 oz Ember - Temperature Control Smart Mug² myself and then six more as gifts for my family for Christmas and Birthday presents. They are amazing! Everyone raves about their mugs. Your coffee and tea will stay totally fresh and hot. There is no product on the market that compares to the quality of Ember. Will get the travel mug next!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a while to warm up but is very good at keeping tempature and is high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well, just couldnt help butvthink the wuality was fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Never drink cold coffee again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps the coffee hot all morning long. Great quality and the charge lasts plenty long.

    I would recommend this to a friend