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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2303 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,303 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ember Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought it was something I would use on occasion and end up using it everyday

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Life saver!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this cup! Keeps everything piping hot and I can adjust the temperature! So helpful! Don’t have to keep reheating my tea.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Pamela, thanks for leaving a review! We're glad to hear you've been enjoying your perfect temp in your Ember Mug and no longer need to reheat your tea - thank you for your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for chai tea everyday, it works very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greta cup and great gift to give someone!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Good Father’s Day gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad liked it. He said it keeps his coffee the perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember coffee mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one as a gift but I have one and love it!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    JDCC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Morning coffee stays just as hot as when it was poured with the programable feature. A must have for serious coffee drinkers.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ember mug and I appreciate how quickly it came. It's a pricey item but love how my coffee stays a constant temperature.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing this with us! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Good concept, needs a few changes to be optimal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I like the temperature control and the iPhone app control, but the mug has two shortcomings: first, it is very heavy with coffee in it; 2, the handle is way too anemic for a mug of this weight. I know they want it to look sleek, but it would be much more user friendly if the gripping surface of the handle was more substantial. I end up using to hands to steady it when full.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug for coffee drinkers who like to savor their only cup of the day, keeps my coffee nice and not at a drinkable temperature.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Makoa, thanks for sharing this! We're happy to hear you've been able to take your time drinking your perfect temp with your Ember Mug - we appreciate your support! Ember

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband. He LOVES it!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Temperature control. Smart monk great value

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works every time keeps my coffee warm for over an hour in 1/2 love it going to get another one just to have a backup

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Cowboy, thanks for leaving a review here! We're glad to hear you've been loving your Ember Mug and are enjoying your perfect temperature down to the last sip - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing coffee cup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful! Work 8-12 hours a day and I can keep my coffee warm for the whole shift!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Hot hot hot…. HOT COFFEE!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Chrisymas present for my husband. He was always getting up to rehear his coffee and now no longer has to. The app set up was easy, and now he has hot coffee woth every sip. Might has to look in to picking one up for myself! Highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Ember mugs! Keeps the coffee warm as long as desired. Now I need the travel version!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and easy to operate. Brilliant item.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Charging base failures!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my wife less than 10 months ago. Charging became less dependable until it stopped completely. I noticed the inside contact pin in the charging saucer was no longer extending. With a small tweezer I gently pulled it up set the cup in place. It began to charge. I picked the cup to check if the pin had lifted. Nope. Would charge again unless I brought the pin back up and gently put the cup in place. Researching the issue reveals that this is an extremely common problem. DO NOT ALLOW ANY MOISTURE TO GET ON/IN THE SAUCER! How is that a product that is sold so keep beverages warmed is not waterproof?! Replacement charging coaster are $40 each! Found reviewers that had purchased numerous replacements and all had failed in the same way! DO NOT WASTE YOUR HARD EARNED CASH ON THIS PRODUCT! THE CHARGING COASTER RUINS THE WHOLE INTENT OF THIS THING! THIS THING SHOULD BE USING CONTACTLESS CHARGING. EVEN MY TOOTHBRUSH MAKER HAS FIGURED OUT HOW TO FIX THIS ISSUE! A $150.00 ITEM? THE CERAMIC CUP PERHAPS $5.00 T0 MANUFACTURER. THE CHARGING COASTER $2.00 MAX. EXTREMELY CHEAPLY MADE. GREAT IDEA EXECUTED TERRIBLY!

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Thank you for this feedback! Each Ember product comes with a one-year warranty and this does cover the coaster itself! Please feel free to reach out to our support team at support@ember.com, we will be happy to assist you.
      To ensure the best experience with the charging coaster, we recommend ensuring the charging coaster stays dry. If liquid does drip onto the coaster, we would simply recommend wiping the liquid off before continuing charging. Please also ensure the bottom of the mug is completely dry before charging. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy this is to use. It keeps my coffee and tea at the perfect temperature. It is perfect for a busy mom.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Innovative product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maintains the temperature as needed. For coffee and tea lovers must go product

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent these out as our holiday gifts this year. Perfect item to have your clients thinking about you every day.

    I would recommend this to a friend