Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 12077461
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Stop outsourcing customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my past orders are getting 1 star reviews. My way of letting BB know their customer service and time to resolve simple issues is awful.
No, I would not recommend this to a frienddefective coating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchases this on May 2nd, 2023. September 15th noticed the interior coating is pealing and flaking.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for providing this feedback! Each of our Ember products come with a one-year warranty and our team would be happy to help. Please feel free to reach out to our support team at Support@ember.com so we can further assist you!
Wouod not stay connected to app.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one of these cups. They don’t last longer than a year even if well care for. Not worth the money.
No, I would not recommend this to a friendGreat until it started having coating issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coating on inside of cup is flaking off.......... .
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Coffee123, thanks for leaving a review. We're so sorry to hear about the experience you've had with your Ember! We're always looking to grow and improve so please reach out to us at support@ember.com so we can help!
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug won’t even warm up to max temperature before it says i need to recharge. Worst purchase!
No, I would not recommend this to a friendDefective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Stopped working after 4 weeks. Even worse company response. They know their product is failing and they will do absolutely nothing to make it right.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback! We would love to help get it back up and running so please reach out to us again at support@ember.com and mention this review so we can help.
1 Star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely keep the contents warm, waste of money. Does not keep hot at all just luke warm and that is barely.
No, I would not recommend this to a friendLove/Hate
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug works great. I love it. Only downfall is the staining on the inside from coffee. I have tried everything to get the stain out but nothing works.
I would recommend this to a friendWorks ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought it would keep the coffee hotter for longer. Wouldn’t buy again
No, I would not recommend this to a friendDont buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk could get the app to working wasnt worth the money
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting especially for the price. Does not warm up or keep a drink warm enough. Good concept though just not there yet.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
Terrible Coffee Cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well. In reality its crap. Dont buy this it lasted a week.
No, I would not recommend this to a friendNot too good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not keep her coffee warm and we tried it for about a week and returned it Thanks Best Buy fir your return policy
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Not hot at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't keep your coffee hot. It says 140 max.well you better hurry and drink it!!! It only tells you the temp
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jerome, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help get it up and running! Please reach out to us on our Ember Support site so we can learn more!
Didnt last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quickly developed rust and charging port broke off
No, I would not recommend this to a friendMight work for a coffee chugger…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my coffee hot. This thing didn’t keep it hot, unless you drink it really fast.
No, I would not recommend this to a friendMy Nana loves it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my Nana as a Christmas gift and she has been obsessed ever since. She even figured out the app by her self, so ease of use is great. Quality materials! Four stars because she has said it lasts around an hour (not 80 minutes) and there are cheaper alternatives that claim similar results.
I would recommend this to a friendNot hot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, it would not work - would not heat up!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help! Please reach out to us on our Ember Support, on ember.com so we can learn more!
Won't stay connected to phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it won't stay paired with my husband's phone and randomly fails to recognize the liquid at times resulting in a cold drink. Giving it a few more days to work out the kinks before calling customer service. When it works it works great
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry to hear about the experience you've had with your Ember. We're always happy to help so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
Warm not hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not keep coffee as hot as advertised. Does better when you keep it on charger
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi TomR, thanks for leaving a review here! We are sorry to hear about the experience you had with your Ember. Please reach out to us at support@ember.com so we can further troubleshoot the issue and help you out!