Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
Quality Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for Christmas, it was definitely a hit. Great product
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this! We're glad to hear the Ember was gifted this year and hope they're still enjoying their mug - if you have any questions or concerns, please let us know!
Not hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not hot enough! I was so exicited to see this on Christmas morning as I am always heating up my tea in the microwave but it did not keep my tea hot, I returned it!
No, I would not recommend this to a friend- Pros mentioned:Temperature control
You need this mug!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only sorry it took me so long to find this mug. It feels so good to drink from this cup. Having hot coffee in an open coffee mug while I go through my emails is amazing.
I would recommend this to a friend Ember Smart Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described...keeps my coffee hot for hours.
I would recommend this to a friend- Cons mentioned:Connectivity
Won't stay connected
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get it to stay connected to the app therefore I hardly get to use it. Was nice while it worked but unfortunately warranty is expired.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! We are happy to share the mug can heat without connection to the app. Without pairing, the mug is set to a default temp of 135°F. Once you pour in hot liquid, the Ember will pulse white as it works to the set temp and turn solid white when your preferred temp has been reached.
With that said, we'd be happy to help pair your Ember! Please feel free to reach out to our support team at support@ember.com so we can further assist you!
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great my only change would be to make it 16oz
I would recommend this to a friendNot recommended
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended it is not different from the thermal cup
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Reem, thanks for taking the time to write a review and providing feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
- Pros mentioned:Temperature control
Revolutionized my tea and coffee drinking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a straightforward premise, it keeps your drinks at your desired temp. It will hold forever on the coaster so I love being able to nurse a cup of coffee for hours.
I would recommend this to a friend So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still getting the feel of the product but so far so good.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks so much for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far!
- Cons mentioned:Battery life
Wouldnt buy again, dissapointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first few times , but now it doesnt recognize when it has liquid in it and battery drains so fast it constantly needs “recharging”
No, I would not recommend this to a friend Works Great but Pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and holds charge until I finish. Phone app is nice too.
I would recommend this to a friendbeautiful cup
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cup, but doesnt really hold temp hard to use.
No, I would not recommend this to a friend- Cons mentioned:Charging
Only good for six months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six months it stopped charging. I asked for support on the manufacturer’s website twice and got no response. I see from YouTube that this is a common problem.
No, I would not recommend this to a friend Christmas present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my sister for Christmas. She loves it.
I would recommend this to a friend- Pros mentioned:Temperature control
Hot until the last drop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife typically wasted 10 cups of coffee a day for years because it got cold. Now we just brew less coffee because it’s hot till the last drop!
I would recommend this to a friend Broke after 2 months and Ember does not care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife's birthday in September 2023. By early November 2023, it had stopped working. Could not get it to stay powered on, not sure if was not holding a charge or not charging to begin with. Either way, it was not working. Emailed Ember customer support on 11/18/23, and was notified that we could be contacted within 3-5 business days. Two weeks later and we have heard nothing. I get products having issues, but when your product has an issue two months after purchase and your customer service website says someone would be in contact with us 3-5 business days after contacting them; but no one does contact the customer. Then I am left to imply two things as a customer. 1. Ember does not care about the customer or the product they produce. 2. I will never buy another Ember product, nor should you.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
App was wonky but hot coffee is nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android app had some problems updating the mug, luckily i had an ipad and was able to get it going. Nice to have hot coffee anytime you sip it.
I would recommend this to a friend 14oz doesn't hold 14oz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed that the 14oz mug doesn't hold 14oz of liquid. Only holds 12 oz. I feel that is false advertising but apparently that's standard for Ember mugs according to customer service. They will give me store credit but just wanted to say, 14 oz doesn't hold 14 oz.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Best Coffee cup ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps liquid hot. Its great to wake up, pour yourself a cup of coffee that will keep its temperature the whole time you drink your coffee.
I would recommend this to a friend It is a bigger cup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one holds more coffee and cleans up nice! Love it.
I would recommend this to a friend