Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Great Choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keeps my beverage, a perfect temperature. I love it.
I would recommend this to a friend - Pros mentioned:Temperature control
Get you one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb craftsmanship, keeps tea hot. Very happy with it.
I would recommend this to a friend - Cons mentioned:Battery life
Does not hold charge long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not hold a charge very long, on the other hand it takes a while to charge
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're so sorry to hear about the experience you've had with your Ember and appreciate this feedback. Charging from a depleted battery can take 2-3 hours and battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
- Pros mentioned:Temperature control
Warm coffee
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept my coffee nice and warm got one as a gift this year
I would recommend this to a friend - Pros mentioned:Temperature control
Keepin it hot!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact that my coffee is still warm at the end!
I would recommend this to a friend - Pros mentioned:Overall performance
Got this for my wife, she loves this and uses it d
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife, she loves this and uses it daily.
I would recommend this to a friend - Cons mentioned:Price
Returned.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Returned it for a refund. Cool concept, but overpriced.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry to hear that the Ember Mug did not work out for you at this time! We're always looking to grow and improve so if you have any questions in the future, please reach out to us on our Ember Support site - we'd be happy to help!
- Pros mentioned:Temperature control
Great little mug!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift ever! Keeps my coffee hot until it’s gone.
I would recommend this to a friend - Pros mentioned:Overall performance
Outstanding gift!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I could of ever expected. Great product!
I would recommend this to a friend - Pros mentioned:Overall performance
Great buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, I highly recommend this!
I would recommend this to a friend - Pros mentioned:Temperature control
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, keeps coffee hot for an hour or two!!
I would recommend this to a friend Max temperature is ridiculous
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a great idea, but the instructions are not easy to follow. And, even worse, the max. temperature is 145! I want the cup to keep the drink HOT, not just very warm. I regret buying it. And it was a birthday present from my mom. :(
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Terrible app
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mug, terrible app for how much this cup costs
No, I would not recommend this to a friend- Cons mentioned:Battery life
Didn't last.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery no longer holds a charge. I've had it for 2 months. The 3 hour advertised hearing is on the lowest temperature. It can keep coffee hot for no more than 1 hour and 45 minutes. App hardly works. Required constant resyncing
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Bankercobb, thanks for leaving a review and sharing this! We're so sorry to hear about the experience you've had with your Ember. Our apologies for any confusion - our 14oz Ember Mug has an expected battery life of up to 90 minutes, and battery life can vary dramatically depending on a few different factors. Also, the mug is functional without connection to the device! If you're still experiencing issues, please reach out to us at support@ember.com so we can help!
- Cons mentioned:Battery life
Not worth it. Had to give one star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At best, charge is good for 30 to 40 minutes. If phone leaves it's area, it loses connection and does not reconnect, have to re pair. Can't give no stars.
No, I would not recommend this to a friend Wife loves it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has had this mug a few days and loves it. I did buy a silicone lid off Amazon that held to extend battery life because it traps the heat in. It has a default heat and you can turn it up in the app. I think they are a little expensive for what they are but I bought it on sale.
I would recommend this to a friendNO Customer support from Ember. Do NOT Purchase!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the mug but NO CUSTOMER SERVICE. The base broke after 6 months and the company will not support the warrant process. They allow you to file a claim online and then ignore it and never respond. You will not be able to replace the base (pins) when it goes bad. It's a flaw in the design and they know it. Read the reviews on their Facebook page. All customers are very upset.
No, I would not recommend this to a friendHorrendous Product, lazy design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrendous mobile app. Never seems to connect. Absolutely horrendous hardware, scratches easily. Horrible to hold, poor ergonomics. Does not offer USB C In short, you are much better off saving $100 an instead going with non-brand competitor.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help! Please reach out to us on our Ember Support site so we can learn more!
- Cons mentioned:Battery life
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't drink your coffee super fast it sticks to the sides and you have stuff floating in your coffee.
No, I would not recommend this to a friend Disappointed with the performance for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of a $120 mug that only holds the temp for 80 minutes, max. And the Ember customer service is less than helpful. The app continually disconnects even when the phone and mug are within inches of each other, after successful BT connection.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!