Customer Ratings & Reviews

Had oroblems with the original purchase. Called support and was promised a new mug for no charge. Checked my account a few weeks later and found i had been charged $99 for mug only. Replacement mug worked three times. Nothing worked after that. Rarely charges. NEVER heats. Loses BT connection 99 times out of 100. When it DOES connect, it does not return to previous temp in spite of what support says. This Product is far from ready for retail and desperately needs new engineers and lots of testing. Until then, my advice is save your money and avoid the frustration and expense of a failed concept.

Christmas gift for my son. He did pick it out, kinda. He was happy with it

Needed it quickly and was able to get it quickly. It was just as described.

How can you justify spending so much on a mug? What’s wrong with us, are we brainwashed? Are we so lazy that we can’t even use the microwave to reheat our drinks anymore? We need help, we don’t need useless gadgets. The basic idea with this mug is outrageous. Battery holds power for about 45 minutes, I’m constantly recharging this thing, i have received it as a gift, it’s more of a gimmick

I received this as a gift, which was really thoughtful! Unfortunately, the mug is very under-powered and is unable to keep coffee at the temperature I like it, which is just short of piping hot. The maximum temperature setting for the mug is 145 degrees, which is 20 degrees below the temperature that my coffee maker will hold it at. So the coffee cools down in this mug at about the same rate as a regular mug, and 145 degrees is on the borderline between warm and hot. On top of that, the battery runs out of power after about an hour off the base, If you like your coffee hot (not almost hot), then stick with a regular mug that you can get piping hot with a 1 minute microwave blast.

It works for a while. Then the battery doesn't last as long. Next, the charging coaster will stop working, likely from 1 of the two charging pins not springing back up to make contact with the cup. $40 just for a new charging coaster. $200 dollar cup into the garbage. Just get a good thermal mug. Save yourself some money.

Love it, works just as advertised and is a very nice heavy mug.

My mom said she loved this mug that I bought her for Mother’s Day! I was so excited to Treat myself to something nice! Instead I wasted my money. Barely stays charged - Turns off after if I am not in the app

Get you steps in but not from running to the microwave to reheat coffee. Keeps your coffee/tea at the perfect temp. I can sip all throughout the day.

Ready to give up all your favorite coffee cups for this expensive mug? What will you get in return? For me its the last 2-3 sips which are typically chilly in my fun designer mugs. Those are expensive sips.

Company ruined product by updating app to one that doesn’t work. Months later it still doesn’t work right. Check App/Play Store reviews and sort by recent before buying this.

It loses the Bluetooth connection often and I’ll say more often than not it connected to the base.

Definitely improves the coffee experience. Unfortunately, the software is inexcusably bad for something as overpriced as this. Lots of the app being unable to pair with the mug, the mug randomly requests to pair throughout the day after not being touched for hours, the firmware update won't complete, and the led colors won't sync sometimes. I've had to completely reset the mug and reinstall the app a few times and have only had this a month or so.

Battery doesn’t last very long and the 14oz cup really isn’t 14 ounces . Wouldn’t buy this again.

I received this as a gift from my daughters. The packaging and the mug are very nice. It was a thoughtful gift, I like the idea, but the execution needs some work. The mug connected and updated once to my Android 11 phone but refused multiple connection efforts after that for updates despite following all directions on the website and troubleshooting. The older software on the mug appeared to work OK, but not being to get the next updates for this $150 mug is a 2 star deduction. I'll pair it wih my iphone next if I don't just return it. The base seems a little less quality. it has 2 pogo pins which recharge the battery in the mug. These connection pins sit in a depression that centers the mug and will hold any liquid that might roll down the cup. I'd have expected these to have some accomodation for getting wet,, but they are labeled showing that they need to be kept dry. 2 stars because of these problems at this price point.

Cup worked amazing for the year it worked. Hand washed and dried every time. Cup only lasted a year and maybe a month I contacted Ember all they said was we will give you $22 off a new one without a charger i told then thats it I bought this cup from best buy cheaper then that. Awful customer service! Cup seems like it works it charges and all but no matter what doesnt notice any liquid you pour into it! I highly dont recomend buying unless you want to buy $100+ cup every year or so

Ember does not live up to reviews And promotions. The mug claims to keep beverages warm but buyer BEWARE as it only warms to a max of 135-145 degrees. Barely luke warm and very insufficient for keeping coffee, tea, hot cocoa warm for drinking. Very disappointing!! The mug is sleek and blue color attractive. Handle very thin and mismatch for heft of the mug.

Works great. Easy set up and use. Like the color. Keeps coffee hot

A waste of money for me. Bought on 12/14/2022 and doesn't hold a charge anymore, Maybe last 5 minutes before it says to recharge. Tried resetting but that didn't help. Bought online from Best Buy

The finish wears off of the mug! I carefully wash with a soft sponge and Dawn and in a little over a year, it looks terrible! They want me to pay $85 for a replacement after paying so much to begin with! It’s 6 months over the one year warranty. A product this expensive shouldn’t wear out in several years, if at all! Defective product, poor warranty, terrible customer service!