Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
Warranty useless.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received as Christmas present, only worked for 6 weeks. Summitted warranty claim. Their reply was "We are currently experiencing longer reply times." I see some people on facebook have no help after 3 months! No help from Bestbuy either.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for Christmas, it’ a junk . I would not recommend it to anybody. Bestbuy should not offer this product in light of all the one stars reviews. It’s an extremely expensive JUNK! I want to give NO STAR , ZERO!
No, I would not recommend this to a friendDoesn't hold up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this cup as a Mother's Day gift and loved the idea. I waited about a week before trying it. Setup was simple and I loved the idea of slow sipping my morning coffee at a controlled temperature. Having read the reviews I was very careful with my new gift ensuring the bottom did not get wet abs even waiting just in case before putting on saucer again. The next week I lost the pairing, went through all of the suggested trouble shooting, and nothing, notta, zip. The cup no longer pairs with my phone. Son and daughter-in-law purchased from Best Buy which is why I'm dropping the unfavorable review here.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience you had. At your earliest convenience please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
BUYER BEWARE - NO WARRANTY SUPPORT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ember does not support their products. Their support will not get back to you despite claiming to have a warranty. You have been warned that you arr about to spend $100 on something that is likely going to become just a regular coffee mug.
No, I would not recommend this to a friendterrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad didn't have a want/need for this mug. Tried to return it and technically missed the return cutoff by 2 days and they wouldn't budge. wouldn't even give me store credit. all around terrible customer service. it was 2 days. for that reason 1 star.
No, I would not recommend this to a friendTerrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charging coasters always stop working and ember will give you 50% off a new one...Really after i payed for it.. Same thing happened 3 times.
No, I would not recommend this to a friend- Cons mentioned:App
the worst at syncing the mug to the app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the idea and was so excited to get this for Christmas, but they need to work out all the bugs with the mug and app before it's worth paying this much money. It is the worst about disconnecting from the app, and even when it shows your mug on the screen, it says it can't connect. And the problem is, it doesn't keep anything warm when it's not connected! It has totally stolen my peaceful moment with my coffee trying again and again, and again to get it to work. I even returned one already, thinking it might be just that mug.. but the new one is doing the same stuff.. so you still have to pour it into a micro-safe dish and reheat :(
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! if this is not your experience we are happy to help, please reach out to our team at support@ember.com.
Do Not Buy This Mug Until They Fix The App!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mug is great. The app is not. As of 11/30/23 update, app will not open. Mug is useless without the app
No, I would not recommend this to a friendToo heavy and too complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is too heavy for most people and the directions are too complicated even for tech people.
No, I would not recommend this to a friend