Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
terrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad didn't have a want/need for this mug. Tried to return it and technically missed the return cutoff by 2 days and they wouldn't budge. wouldn't even give me store credit. all around terrible customer service. it was 2 days. for that reason 1 star.
No, I would not recommend this to a friend- Cons mentioned:App
the worst at syncing the mug to the app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the idea and was so excited to get this for Christmas, but they need to work out all the bugs with the mug and app before it's worth paying this much money. It is the worst about disconnecting from the app, and even when it shows your mug on the screen, it says it can't connect. And the problem is, it doesn't keep anything warm when it's not connected! It has totally stolen my peaceful moment with my coffee trying again and again, and again to get it to work. I even returned one already, thinking it might be just that mug.. but the new one is doing the same stuff.. so you still have to pour it into a micro-safe dish and reheat :(
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! if this is not your experience we are happy to help, please reach out to our team at support@ember.com.
Do Not Buy This Mug Until They Fix The App!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mug is great. The app is not. As of 11/30/23 update, app will not open. Mug is useless without the app
No, I would not recommend this to a friendToo heavy and too complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is too heavy for most people and the directions are too complicated even for tech people.
No, I would not recommend this to a friend