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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,309 reviews
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    So nice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is amazing! I love that my coffee stays hot without scorching it no matter how long I am distracted from it. My only thing is that the battery life could be better. But for me it's no problem as I have my charging coaster right where I sit in the morning.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this! We're glad to hear you've been enjoying your Ember and appreciate your feedback about battery life as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The best gift ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you or a loved one are a hot beverage drinker, this is the best gift ever. I know, you are probably thinking...$150 for a mug is insane. But it's an indescribable joy. Hot coffee. For the whole cup. And for those of you who say you don't have this problem, you probably do and don't even realize it. Because this is piping hot, the whole time. Not just kind of lukewarm when you get to the bottom of the cup. Your last sip is just as good as the first. It's a great gift. It's expensive, but it's a luxury that I don't regret having in my life.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Replaced a heated coaster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the package says to start at 135°, believe it. The cup and coaster are great for the work-at-homer, it’s not overly large and bulky. The cup has a nice weight to it but, is not to heavy when filled with liquid. Overall, I would purchase this again as a gift

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Brianna, thanks for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far, especially while working from home - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid cup. Keeps drinks warm. Unfortunately it's not dishwasher safe.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gift for Coffee drinkers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift and she loves it. She keeps it at a decent temp and it lasts about an hour. For her that is perfect for others that may not be enough time.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Hot cup of happiness

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome self regulating mug keeps your warm drinks warm to temp you like for a long time. Well worth it wish it came with two charging coasters. App makes easy setup and pushes out firmware updates to yes a mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 2 out of 5 stars

    A Love/Hate relationship with this mug!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is at once, one of the best and worst products I've ever had. The concept is 100%. I can't tell you how glorious it is to have the first sip of coffee be just as hot as the last sip. Brilliant! I love it so much. The mug itself is a solid 90%. It feels good in the hand. The handle is decent. The battery life is not bad, and is greatly improved by the accessory lid which is an additional fifteen bucks or so. However. The coaster is an absolute cluster of a design fail from start to finish. They break like crazy, and cannot be easily repaired. Without a coaster, you cannot charge the mug, making the entire thing useless. They do warranty it, but dime to a dollar, your coaster will break 2 weeks past the warranty period. So, in order to charge your very expensive coffee mug, you will need to lay out an extra forty bucks to buy another coaster every so often. So an expensive mug becomes a VERY expensive mug, because of this horrible design by Ember.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Coffee Cup Yet!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup is incredible!! Any serious coffee drinker should get one. Your coffee stays hot for about an hour before it needs to be charged. If a person works, you can connect the plate to electricity from your desk, you can continually have HOT coffee all day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect gift for coffee loving wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Mug - Sets and holds the temperature of hot liquids really well. I set my coffee for 126F (52c) and it's at a good drinking temperature without getting colder. Good for all day sipping. - The mug doesn't get too hot. It'll get warm but definitely no where what I would expect. - The handle feels nice and I can slip 3 fingers in there. The edge is sharp but definitely not something to worry about and adds a bit of class to the presentation. I like the handle. - The mug fits perfectly on the coaster so there's no guessing where it needs to be placed to charge.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Trex, thanks for leaving a detailed review! We're glad to hear you've been loving your Ember Mug and are enjoying your perfect temperature down to the last sip - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Extremely useful at work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this one better than the regular ember mug which is around 10 oz. Honestly, if you work at an office or work from home, this is a must. Helps keep that coffee warm so you can be as productive and efficient as you need to be.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're so glad to hear you've been enjoying your Ember at the perfect temperature down to the last drop and that it's become a staple during your work days! If you ever have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Smart Mug!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would simply state it works as advertised. The mug keeps your liquid warm down to the last drop. The con for me is the price; a little steep for a mug. Even if it is a smart mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Enjoy your last drop of coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. I bought one first for my wife then ended up purchasing one for myself. When you get this mug, you will ask yourself why no one else thought of this idea in the past. It is a little pricey (I think the 14 oz should cost $99 at max).

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Troy, thanks for leaving a review! We're glad to hear you and your wife have been enjoying your Ember Mugs and appreciate your feedback about price as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fantastic for slow coffee drinkers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a present for my husband for Christmas. He loves how he can take his time drinking coffee and it will stay hot for a long time. Only thing is you must charge it every night.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more cold brews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug, especially running around with the kids, massively reduces the chance of me getting back to a cold brew. Love this mug!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly how advertised. Keeps drinks warm. One downside is that the battery runs out quickly. Orher then that product is good.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The item you didn’t know you needed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the suggestion of my daughter, I got this for all my adult kids, myself, my sister, and my husband for Christmas. I would’ve considered it a frivolous purchase. It is not. It keeps your coffee nice and warm the whole time you don’t think you need it, but you do. The only thing I can’t speak of is how long it lasts. I also had to buy another charger and that was worth it too, just to have one upstairs and downstairs. Until you have one, you just don’t know. It’s like when the microwave came out.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Replacement for a 10 oz mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a replacement for a 10 oz mug I purchased 2 years ago. I always felt it was a little too small for my coffee consumption. It works a advertised, but since I take my coffee with milk, the heat makes it form a skin which is disagreeable, but not the fault of the mug. I have used this recently with tea (no milk) to get me out of a cold and it has been great at keeping the temperature hot enough to soothe my throat. Hope to buy a travel mug when they are on sale, those things are expensive!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to keep clean and the dark color doesn't show stains.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Black Mug 14oz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking coffee mug however aside from looks, the functionality can be a bit better. Heads up for future purchases if for whatever reason you reset the mug by pressing the bottom button intentionally or unintentionally for more than 5 secs and see the colors flash.. that does mean it's reset the mug settings and you'll also need to manually reset your Bluetooth pairing from your mobile device (meaning forgot the device and then re-add as new device) in order for it be reconnected after reset and fluid detection to work. For the longest time I could not figure out how a filled coffee mug would read as empty. With that the battery life does struggle to lasr for my two hours of heated content sitting out on desk. So be prepared to have charger ready for charging if intended to keep intended temp for longer than that.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review and sharing this! We hope you've still been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more microwave reheating a cold cup of coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I don't have to reheat my morning cup of coffee in the microwave. This Ember keeps two cups at the right temperature all morning long. I have to remember to place it on the charger each night so it is fully charged in the morning.

    I would recommend this to a friend