Customer Ratings & Reviews
- Model:
- CM191415AM
- |
- SKU:
- 6589726
Customer reviews
Rating 4.5 out of 5 stars with 2309 reviews
(2,309 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great store, great cup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves her cup, this is the second one that i have bought from Best Buy. She accidentally microwaved the first one (I strongly recommend you don't do this - lol). But the cups work great and the store was helpful.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Temperature control
Rated 5 out of 5 stars
Ember brings the heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Ember travel mug last year for Christmas as a gift. I decided to buy two of the mugs for my boyfriend and I to use. He loves it! So easy to set up and keeps your beverage warm!
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 4 out of 5 stars
Great - Better with replaceable battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my coffee piping hot all day. Note, the rechargeable battery is not replaceable and lasts around 2 years, then the whole thing is trash. That's why 4 stars instead of 5.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Copper
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Works great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 14oz mug and I must say it does exactly what it is supposed to do, and does it great. I was using a mug wormer that you place a regular mug on and it just wasn't doing the job well, so the Ember mug really solves that. Also, they claim the battery lasts 80 minutes, but I am able to get closer to 1.75 - 2 hours. My only real comments are that I am left handed and because the status light is only on one side, I can't see it without turning the mug around. I also wish it was 16 oz since my Jura puts out 14 oz of coffee and I have no room for creamer.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi GamerDalton, thank you for taking the time to share this with us! We're glad to hear you've been enjoying your 14oz Ember so far and appreciate your feedback about a left-handed mug and size as we continue to improve - if you have any questions or concerns, please let us know and we'd be happy to help!
- Pros mentioned:Color, Temperature control
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color! So nice and smooth to touch. Keeps my te hot. Great to have at home and at the office. Have to get one for my husband too!
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug and that you love the new color! Thank you for the continued support - if you ever have any questions or concerns, please let us know!
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great mug!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this mug for my techy bf's birthday. He LOVED it! I tried it later and loved it too. Long story short, we have 4 of these mugs now for home and our offices. Just make sure you hand wash it, and put it back on charger once it's completely dry. Also, don't use a metal spoon. We got silicon spoons to protect the mug.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 4 out of 5 stars
Neat item, keeps things hot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for girlfriend because she likes her coffee super hot. This goes up to 160 degrees (i think). The battery does not last long on the highest setting, so you always have to put on the charging base while using.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
My coffee never get's cold!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing way to keep your coffee from getting too cold. I love the fact that I can pour a cup of coffee and sip it for much longer than a regular mug. It has a nice sleek design too!
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Dave, thanks for leaving a review here! We're glad to hear you've been loving your Ember Mug and are enjoying your perfect temperature down to the last sip - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 4 out of 5 stars
Great for Coffee Addicts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug does exactly as advertised. I get about 1.25 hrs of usage out of this using the max temperature ( I like it uncomfortably hot). App has connectivity issues but can be fixed in future updates.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Alex, thanks for leaving a review here! We hope you can still enjoy your Ember and appreciate the feedback. The 14oz Ember has an expected battery life of up to 80 minutes, but this can vary dramatically depending on a few different factors. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Rated 5 out of 5 stars
Expected and Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works exactly as i expected, and its just amazing. Not a lot of battery, but just leep the charger nearby.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Great mug, does what you want
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These mugs are great and do what they say they'll do. App is easy to use. Just make sure you don't leave it partially full, it'll keep working and the coffee with cook to the surface. Fortunately it's fairly easy to clean, but with the automated on/off, even if you turn it off, it seems to sense the liquid in there and turn itself back on. Just dump it out every time and you're good.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
I bought this cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife for Christmas. She absolutely loves it and uses it every day. The only major problem I see with it is that we are buying more coffee now because she's drinking more and in this economy it's rough. Taxation is theft and the government doesn't care about us. What's even more absurd than this inflation is how they want us all to be in electric vehicles by 2035?! Yeah okay pal that's gonna happen. But anyway great cup!
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - White
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Excellent quality product for home & office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product & on time delivery. The coffee is hot for as long as I need to continue my work & sip when i need.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Cons mentioned:Battery life
Rated 3 out of 5 stars
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting this mug for a year but didn’t love the price. My husband surprised me with it and I was over the moon. I love the sleek design and the app. I will say the charge on the mug doesn’t hold that long (for someone who needs a mug like this, it’s because you get busy and don’t have time to drink when hot) The biggest issue is that because I use a little milk in my coffee the cup essentially cooks the coffee whole time which led to a skin of coffee/milk forming on the top. I returned it.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
No, I would not recommend this to a friend - Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 5 out of 5 stars
Recommended for warm beverages
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my drink warm. Few quirks with the 1 hour battery life. White color also has coffee stains and burner stains at the bottom. Still works great after 6 months.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - White
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Keeps the tea hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a birthday present for my adult son. He is a big tea drinker but always lets his tea go cold before he finishes it. He is absolutely thrilled with this cup, which keeps his tea at the perfect temperature until it’s gone!
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 5 out of 5 stars
Works good enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked that it keept coffee warm . More efficant battery would be great .
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Blue
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
looking good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They loved it, easy to use with only one downside of not being dishwasher safe which is expected.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - White
I would recommend this to a friend - Pros mentioned:Temperature controlCons mentioned:Battery life
Rated 3 out of 5 stars
Tea and Coffe lovers dream.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a better Star rating if the battery lasted longer. And the inside finnish didnt syart to peel already. The adjustment capabilities are truly exceptional. Temperature control is perfect for tea and coffe connoisseurs. I perchased one for myself and my wife. Even bought a travel mug. Mynonly real complain is the short battery life.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Temperature control
Rated 5 out of 5 stars
Great Gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these, one for my mom and one for my mother in law and they both adore them. It’s a great way to keep coffee hot, and super easy to use. Perfect gift for the hot coffee lover in your life.
This review is from Ember - Temperature Control Smart Mug 2 - 14 oz - Black
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jules, thanks for leaving a review and sharing this! We're glad to hear the Ember was gifted and they've been enjoying their mugs and perfect temperature - if you have any questions or concerns, please let us know!









