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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,309 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Execelent Option for an excellent gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an espectacular gift for Coffe or tee lovers. This is the 5th time that I choose this item as a gift for friends and clients

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Keeps it hot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for Christmas for my coworker/friend. She drinks tea throughout our whole shift. Our office area is constantly cool where she has to repeatedly rewarm her tea. I thought this would make the perfect gift. She uses it daily and love that her drink stays at the temp she like. Additional bonus is it works with an app on her phone.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for the wife for mothers day. She loves her coffee crazy hot and this cup keeps out that way. Having trouble connecting on the app, but the cup still works

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Wish the battery was better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a great mug, Seems like I had to keep it on the coast at all times to keep the battery going, I could only get an hour or something out of it. Also seemed like it took awhile to charge. If you can keep it on the charger most of the time you'll be okay. I also wish it was more durable. I have heard alot of people chipped theirs and I am trying not to do that, so I have to be careful with it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent coffee mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful coffee mug keeps my coffee hot for quite some time. I like the larger capacity. Definitely prefer the dark colored mug. An excellent investment.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A bit pricey but it was a gift. Keeps coffee hot!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Love This Mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift and my friend loved it! Especially the color and as an avid tea drinker, he can't get enough of it. I did purchase this on sale so not sure if the color of the mug matters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    WFH Must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best self gift ever! Use it every day, keeps my tea and coffee hot, easy to clean. Highly suggest, especially while working from home in the cold!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Jsr21, thanks for leaving a review! We're happy to hear you gifted yourself an Ember and have been enjoying it since! If you have any questions or concerns, please let us know. Thank you for your support! Ember

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Great mug but not very durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 5 of these mugs and they are great for about the first year. A couple of them didnt last that long and I had to submit a warranty claim. Ember was good about the replacements but they have also deteriorated quickly. We do use them daily.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and keeps my coffee hot! Very slick color

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Get the bigger size!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bigger size is the way to go. Keeps your coffee warm and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word. Perfect. No more cold coffee. Take your time and enjoy without fear that your coffee gets cold.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    You don’t know you need it until you use it

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I would not consider living a life without this thing. We drink coffee every morning and drink tea once per week. You know how it sucks when hot beverages start to go cold? Welp for $150 you never have to experience that again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps beverages warm. Easy app to use. Enjoyed it a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great gift for parent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for elders! Can be a little hot but that’s as intended, good for reheating coffee/tea and still taste great

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    14oz is the way to go. No more having to go back and top off the cup just to keep your coffee warm. Stays at the temp you set all the way to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Works good sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't connect all the time and have to keep resetting it but when it does connect it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dare I say you should not buy one of these ember coffee mugs? why would I say that? Because I am drinking so much coffee it is pouring out my ears! When I had the old style coaster heater it took me 45 minutes to drink a cup of coffee. The temperature fluctuated to too hot to not hot enough but it stopped the coffee from getting cold. My coffee is so utterly delicious that I am now drinking, since I used it the last two days, twice as much coffee each day as I usually do. This mug is absolutely AMAZING! Buy one for yourself at your own risk!!!!!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this! We're glad to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cup that allows me to enjoy my coffee down to the last sip!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember 14oz mug - blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Ember mugs, especially the blue color! It keeps my coffee warm down to the last drop. I love that I can set the temperature to the level that I like. I definitely do not regret my purchase. Also, I was very impressed with how fast Best Buy delivered - next day!

    I would recommend this to a friend