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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,309 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent piece of technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of technology. I use mine everyday. The battery doesn’t last too long, maybe 2-3 hrs off the charger. But does what it needs to do and satisfying at that. Works well and very simple.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keep your drinks warm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved it, her coffee at the right temperature and stays warm from the first sip. Made of good material, great look and easy to clean it. Noticed there were several options in colors and sizes. It’s the kind of gift that will be used and not put aside. I don’t know if it can be engraved, which would be great.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Keeps it hot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and keeps my coffee hot while im in meetings.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Mug Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife as a gift. She loves it! Now coffee is still warm on the mornings the kids make it impossible to drink it immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Keeps coffee hot, ego high aside wife’s white one.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Suggest This Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent - works as expected. Keeps coffee the desired temperature for as long as I need

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice color and works well. keeps hot coffee hot. only downside is the battery is not as long as the 10oz version.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Temp every time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As i was in my nook reading a book i took a sip of my coffee. As it moistened my lips with a great chill i knew i needed to find the perfect solution to keeping my coffee always at 125 degrees. I thought to myself, hey my microwave can do that. But nay, i am not a mere peasant and thought out of the box. In fact my thoughts took me to a giant box called Best Buy where i was directed to this beautiful device.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Self Warming Mug Money Can Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our fourth ember mug in our collection and we use them daily. The battery lasts a decent amount and being able to set the exact temperature really puts the icing on the cake.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Really like the mug

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cup is nice quality and works as it should. It does make your liquid very hot so be careful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A+. No complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Fathers Day present for my husband after he was going back and forth about getting himself one. He was initially skeptical. However, he has come around and uses it every day. We’re even considering buying the travel mug version as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a while to warm up but is very good at keeping tempature and is high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! Keeps tea and coffee at a good drinking temperature. Not too hot, not too cold.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Great to hear you are enjoying things at your perfect temperature. Thanks for your valued feedback and support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Mug = Amazing Coffee/Tea Ritual

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 14 oz Ember - Temperature Control Smart Mug² myself and then six more as gifts for my family for Christmas and Birthday presents. They are amazing! Everyone raves about their mugs. Your coffee and tea will stay totally fresh and hot. There is no product on the market that compares to the quality of Ember. Will get the travel mug next!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Easy to use and very convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love these mugs! I have several and have given them as gifts, easy to add to phone, keep coffee super hot

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an absolute game changer for the morning coffee routine. Love this item. It does what it says it does.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee mug. It keeps my coffee the perfect temperature throughout the day. I bring my coffee to work in a Contigo and it does a great job keeping my coffee hot until about lunch. When I hit my afternoon circadian low I put my coffee in my Ember mug. Perfect temperature coffee in the afternoon. The only down side is the battery only lasts about 30 min. I leave it in the charger until it reaches temperature and this helps the battery last longer.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wonderful gadget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and keeps temperature . Love how you can sync it to your phone and have it set at a certain time of day and your beverage be ready for when you're ready to be on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    The heating is immaculate.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The app is extremely user friendly (way better than other competiters), easily control temps with the click of a button. Only downside is you may have to clean the base if you are messy like me. Luckily charging base is super easy to clean. Love the blue color. HIGHLY RECOMMEND!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    This mug messes with your mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look and feel if the ember mug is extremely premium. My first use really caught me off guard when 30 mins later it was still perfect temperature. Beyond the obvious, the app has many more features like timers for different teas, temps for different beverages, and recipes. Its way more than a mug.

    I would recommend this to a friend