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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,309 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Toasty Drinks Await!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup is both intuitive to use and set up, and does what it says! As a busy household, many a cup of hot stuff (tea/coffee, chocolate) has been thrown out for going cold. This keeps it toasty and drinkable for hours without it going stale. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love Loce Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug. For those that like a hot cup of coffee or tea with out constantly heatingbin the microwave this cup is gor. I truly do not know how i have lived with out it. Best buy customer service is 100% awesome Get it you will love it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My wife is addicted

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is AWESOME! My wife never finishes her coffee on the first go around. She always has to heat it up in the microwave later on. I purchased this mug for her and now she never uses anything else. This keeps ANY beverage hot and always ready to drink

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never knew I needed this. My husband complained we were wasting money because I used to only drink a half a cup of coffee when my coffee went cold. We use Nespresso vertuo capsules. Not cheap. However, he bought me this as one of my gifts for Christmas. But we’re not really saving money because now I drink two full cups of coffee a day. But hey at least I’m not wasting money!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife as valentine's day gift. We are very picky on our coffee in terms of the process its made and freshness so we usually make our own coffee at home. Using this cup has elevated the flavor since it retains heat for the duration of the drink. I want to buy another one but the price for it went up from $150-180. Got to wait for a sale on this...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well, just couldnt help butvthink the wuality was fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Spendy but the features are worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my spouse. I was highly skeptical but she really likes it. Its great for anyone who takes longer to drink the coffee or tea. The best feature however is the one that tells you your coffee is at the perfect temp. No more burning your mouth then setting it down to cool and forgetting about it and coming back to cold coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug, I NEED my coffee to be hot when I drink it and this is the only mug that does the job. I have tried other brands but Ember is the only one that actually works. From the first sip until the last, even if it takes me an hour to drink the whole thing ( sometimes life gets in the way).

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A heated coffee cup that leaves you cold

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this cup. It looks nice and funtions perfectly. But the battery just doesnt last long enough and it takes a while to charge. If youre the type if person that drinks coffee all day, maybe get a thermos. If you just have a cup if two for breakfast. It works well.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    For the busy coffee drinker in your life!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok...so I purchased this for my father a few years back. He uses it everyday. After how happy it made him, I was determined to buy one. Whenever I get a cup of coffee at work, I always seem to get pulled away and when I return I have a cold or lukewarm cup of coffee. Not anymore! Love this cup!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for cold days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after I noticed a friend had one. I am a tea drinker (especially in the winter). This cup is great for keeping drinks warm. I like that you can adjust the temperature as you like. There are also preset temperature recommendations for specific drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Heating mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug keeps everything warm for hours, if you like hot coffee or tea, this is the cup to own

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Ember Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job of keeping coffee hot - just expensive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Quality. Works perfect. Really easy to use!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Heated mugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised that I drink less coffee. No dumping cold coffee anymore. A little $$$ but still pleasantly pleased

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect for cough and cold season!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a holiday gift and wasn’t sure how often I would use it. Then I got my seasonal cold and it is a lifesaver! The app is great as I can track and set the exact temp of my tea. The cup knows when it’s empty and shuts off!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee hot and fresh. I love the ease of use as well!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more travel mugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A welcome addition to my office. I no longer need to bring a travel mug to my desk. My coffee or tea is kept at the temperature I like. It also has a nice feel in my hand. It even has a timer for my tea. No more wasted cups of tea and coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gift 4 my wife. Now she can't get it away from me!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who would possibly want, much less pay money for, an electric coffee cup? I mean, REALLY.... Well this little sucker is the niftyest, coolest appliance in your kitchen. Great quality, practical, a real joy! Recommend Ember cups Unqualifiedly.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect temp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Definitely keypad the perfect temp. Battery could last longer for the price.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! Ember