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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,309 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A worthwhile splurge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This just works. Coffee stays hot, no temperature fluctuations. It feels solid and has a nice weight. I invested a little more and bought a second charging coaster so I can easily move from room to room. Is this a ridiculous price for a coffee cup? Yes, it is. Is it worth it? Yes, it is

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    She loved it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved her Christmas gift! This has been in use non-stop for the last month. No more cold cups of coffee or tea for her!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My perfect cup of coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup and have needed this my whole life!! I love my coffee but i get busy in the morning and sometimes leave my cup for 20 minutes at a time, coming back to not so hot coffee.. I love hot coffee and the Ember provides that hot that I love.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Christmas Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife as a Christmas present; she loves it. She can set the temp just the way she likes it via her phone app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Mug! Great design! Easy to use interface! Would highly recommend to anyone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for people who hate lukewarm coffee.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ember. I found the smaller size a bit too small since I use milk. I still use it while the bigger one is charging. I am very happy that my coffee stays hot while I do housework or am on the computer. Saves me multiple trips to the microwave and the Ember coffee flavor doesn't degrade as it might with the microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Coffee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my dad for Christmas and he uses it for work and loves it. His coworkers are wanting to take it from him.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great coffee cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this!! Keeps my coffee hot all day long. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Ember

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about 6 months! It started not charging the mug would only charge sometimes other times it would say charged then would just shut off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Product for Warm Beverage Enjoyers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug does exactly what its designed to do! Can’t recommend it enough!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great concept- but...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept! But if you have a few sips of coffee left in the cup, it does tend to taste burnt, and it creates a strange film at the top of the liquid. BUT - If you have the mug more than 1/2 full and leave for 20 mins or so, the beverage does stay nice and hot when you get back...

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Bron, thanks for leaving a review! We hope you can still enjoy your Ember Mug and appreciate this feedback - we'd be happy to pass this along to our team as we continue to improve. If you have any other questions or concerns, please let us know and we'd be happy to help! Ember

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Electric mug

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The electric coffee cup , it works good but only complaint is the battery life isn’t that long

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps it warm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents love this cup. Keeps their tea warm for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup. I have my hot coffee through my one hour and a half of study every morning I’ve bought through two others and I’m considering buying more for all the people I love.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    What every back to back meeting schedule has been

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Valentines Day gift and absolutely love it! I generally pour a cup of coffee at the beginning of a call and sip throughout. The problem is that it is always cold by the end of the call. This keeps it warm all day on the saucer and if I am away in a separate room, up to 1.5 hours off the saucer. Perfect for the busy executive schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Mug

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mug as. A gift because I’ve had one for three years and I have had zero problems. It keeps your coffee or tea nice and hot (or warm if that’s your preference) for hours! I find myself sipping on the same cup for a long time because it never gets cold! A Must Have!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it is one of the best items I have ever purchased. I don't think I will ever go with out this mug again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for working in a cold area (basement). This works as described. The app is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift for gf

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and my gf loves it. She doesnt have to keep heating up her tea anymore lol.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. I wasn't sure if I was splurging a bit on an unnecessary item, but I have fallen in love with this mug and use it daily. No more cold beverages becuase I was distracted or forgot about it for a few minutes.

    I would recommend this to a friend