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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,309 reviews
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Hot Coffee Lover's Dream

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug functions beautifully, when it stays connected to my wife's phone. Occasionally, perhaps when it updates, it creates a problem to reconnect to her phone. It still works, but not fully functional until I can get it reconnected.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Frivolous? Maybe. Awesome? Definitely.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was feeling ridiculous about buying a temperature controlled mug; turns out it was just what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The Perfect Touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, my husband can enjoy his coffee at the perfectly desired temperature! He’s been looking for the cup that keeps his coffee hot with little success until EMBER came into his life. A game changer indeed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she absolutly loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Hot beverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool device, I like the app but a little hard to control without app. Works pretty well a little pricey if not on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Cup of Coffee at Perfect Temp Every time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the cup for my wife as a gift, and she loves it. She poured room temperature coffee into the cup and it heated right up to her desired temperature. Keeps hot coffee warm and has adequate battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My new go to mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever for a coffee drinker! I like the Ember mug so much that after buying this one, I bought another to keep at my desk at work. Prevents me from tossing out my coffee after it gets cold on me.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good product but could be a bit bit bigger.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These mugs would be incredible for those who make a pot of coffee for the day and would recommend it to those friends. If you are using K-Cups, you must get this 14oz size over the 10oz to make it justified (we had to get this one after purchasing the 10oz). If it were up to me, I would still make it a little bigger. Other than that it works well.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Chris, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember so far and appreciate your feedback about size as we continue to improve - if you have any other questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for a hot cup of coffee!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Though it was more than I ever thought a mug should cost, I was given one as a gift. If you constantly suffer from having your coffee go cold, this mug is the one for you. It takes about 12 oz of coffee and will keep it drinking hot for hours. The only drawback I’ve had is occasionally it doesn’t connect to the app and I have to re-do it.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Marmar, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback in regard to the app and price as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No need for a microwave...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my Ember. I love having tea but often times never get to finish my cup before getting cold, now with the ember i never have to worry about it getting cold. More importantly can always have to perfect temperature for my drinks to really ensure full flavor.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Keep your coffee hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect way to keep your coffee hot to the last drop! No electric cords except where you keep the base plugged in! Plenty of battery time for morning coffee. Bought it for my wife for Mother's Day, and she has used it every day since! No problems; only smiles!! I recommend the larger size so the coffee doesn't go all the way to the top.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Bigkev3273, thanks for sharing this with us! We appreciate your support and hope your wife continues to enjoy her Ember Mug - if you have questions or concerns, please feel free to reach out to us so we can help! Ember

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Well-made but slightly low battery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Heavy duty. Could use longer charge…an hour and fifteen feels short, especially if you have more than one cup at a steady pace…not long enough, believe it or not. The price is the hardest thing to swallow and i don’t think a better battery is out of the question for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Good gift item

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a a gift. I drink my coffee before it gets cold but the recipient does not so this is a perfect gift, especially on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Simply Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with my Ember! Hot beverages going cold mid-cup, was a huge pet peeve of mine. Discovering this mug solved that issue and I love that I can take my teatime as slow as I want! Highly recommend and a great gift for coffee/tea lovers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing heating cup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, high tech cup! Meets all expectations and extremely useful.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it, but wouldn't mind a bigger mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE Love love it. I am so glad to have an Ember, especially the 14oz. I only wish they made a 16oz version.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother for Mother's Day. She uses it every day and absolutely loves it! Still thanks me every time I stop by and raves about it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Product, Small Annoyance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life seems to be less than anticipated are’s 135 degrees, but as long as you’re using the coaster it’s amazing. Says not to use a metal spoon, as it would damage the ceramic coating... don’t really have a rubber or plastic spoon, so tough to mix in sugar/creme as needed.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Kevin, thanks so much for sharing! We're happy to hear you've been enjoying your Ember so far! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! We appreciate your feedback and will pass this along to our team as we continue to improve! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife makes the best use of it always having her warm coffee

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice Luxury. I threw all the other mugs away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cup. I enjoy these little luxuries. It is more pricer than the other colors but this color makes me happier than the other ones. I did buy the black one for my husband and he loves it. Keeps the drinks warm. Just don't microwave it!

    I would recommend this to a friend