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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,309 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sort of a luxurious item to purchase for yourself, but such a thoughtful gift to make a loved one's every day routine a little bit more special. I received mine for Christmas and have been using it every day since. The mug has a little bit of weight to it and is made of good quality. Would recommend to others.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember and have been using it daily - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Makes tea time perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug! It keeps my tea at the perfect temperature all afternoon! You can control the temperature you want it set at and it handles it from there! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love this mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas gift because I was going back and forth about do I really need it and the cost. I’m glad the hubby got it for me because I love it. I love that I can set my coffee to a certain temp and it stays that temp all day (yes all day because I have a toddler).

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Quality is exceptional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my hot cup my coffee in regular cups cools off too fast I love hot coffee with Ember I can sip hot coffee for at least an hour Love it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot to the last drop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift. My wife absolutely loves it. No more microwaving to heat up her coffee. Even after she puts some creamer in her coffee, still hot to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Its good but needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it keeps the liquid warm for a long time at the temperature of my choosing. It unfortunately has connectivity issues and the app needs to be reloaded to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Luxury mug

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if you drink a lot of coffee. I no longer need to chug it down quickly to enjoy it hot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. Keeps all liquids nice and warms. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Gadget

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom for Christmas. She is retired and takes forever to drink her coffee. The coffee warmer plate wasn't cutting it. She loves it! She would have never spent the money on herself so it may seem trivial but it's a fun splurge for the coffee drinker in your life

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love my hot tea!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controlled by my iPhone. I don't like lukewarm tea. This cup does what it says and honestly keeps my tea at 142 degrees to the last drop. I keep filling it during the day with tea from a thermos and it heats it up within a few minutes. Expensive - yes - but it's been worth every penny for me to enjoy hot tea every day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Coffee Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. I normally drink my coffee from a Yeti to keep it warm but on the weekends I enjoying drinking from a mug. Temp control is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Better then expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my wife who has a unnerving habit of constantly reheating her coffee in the microwave. Seeing that she's a cancer survivor I was concerned for her health. She's not very tech so it took her awhile to set it up but now she loves it and wants one to have at work, if she ever gets back to the office (COVID).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features, finicky app

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with many smart devices, I think the mug performs its function very well but the app needs a bit of work. I appreciate the features offered by the app (multiple temperature settings, etc.), but it consistently becomes disconnected from my phone when the app "forgets" the mug's configuration. When this happens I have to press and hold the bottom button to enter bluetooth pairing mode, which is made more frustrating when the mug has already been filled with coffee. Additionally, the app has been prompting me to complete a firmware update, but stalls out near the tail end of the install and never completes. Maybe if we could complete the firmware update then the disconnection bug would be resolved, but I guess we'll never know.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is definitely on the pricey end for a mug but is so worth it! This mug pairs with the ember smartphone app to keep your beverage at the perfect temperature. Before this mug my tea would always get cold before I could finish it but no longer! Definitely recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to drink my coffee hot, and my 14 ounce temperature control mug keeps it perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as great as advertised. Getting busy in the morning and still having hot coffee throughout the morning is really amazing. It’s not a big deal to make sure it’s charged every day, totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My third cup! Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third cup, love these cups. This was a gift and she loves it too. I will get the travel one for my vacation this summer. Never have "warm" coffee again.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love my Ember Mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Ember mug! my coffee is always hot! Never again will i drink luke warm coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    PGP REFRESHED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great cup. I love how well it keeps your drink warm while you are busy.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Must have far people living in cold region

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is must have if you are living in colder region… this will make sure the last sip off coffee taste like a first sip. Don’t worry about the price. It is a good investment.

    I would recommend this to a friend