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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,309 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hot Dang!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't think this was that cool until I actually won it in a raffle and used it for the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new one for the bigger size. My older ember is used daily and going strong at 7 years old. No more tossing a cup of cold coffee.stays warm for hours and still tastes fresh

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Mocha

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives a wonderful cup of coffee at perfect temperature

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    a morning must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a total must have. keeps my coffee hot for long time.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember stainless steel 12oz programable coffee mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it about 2 weeks, app shows brew/pour yemp,then gets it i feel comfortable drinking coffee(135-137•) Would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for the hot coffee drinker!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug has changed the hot coffee game for me! Normally hot coffee is the perfect temperature for such a short period, but now this can keep it just right for hours!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Love having hot coffee, but at a price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having hot coffee stay hot. Suggest buying 14oz cup, because 12 oz on my keurig fills to top, adjusting temp is inconvenient. Very expensive, waiting to see how long it lasts.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Ehrenfried, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember so far and appreciate your feedback about price and size as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Mug

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to. Easy to set up and use. Wish the coaster was a USB charger instead of a AC plug, which would make it easier for desks as if you want to use this for your day it's going to need to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brings drinking coffee to a whole other level. I initially thought this was super gimmicky. But now, cold coffee is a thing of the past. Super easy to connect, keeps my coffee warm and tasty.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter says this was a wonderful Christmas gift! She is a nursing student and right now a lot of instruction is online. She doesn't have to worry about cold coffee while in class and she can enjoy it from a regular mug rather than a travel mug!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this! We're glad to hear your daughter has been enjoying her Ember, especially during her online classes - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changed morning coffee. No need to freshen aka warmup your cup because Ember keeps your coffee warm to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Efficient little mug

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife. Amazing technology in this mug that keeps her coffee at her preferred temp. This had eliminated multiple trips to the microwave nuking the heck out of the coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Morning Coffee Game Changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE my Ember mug! No more reheating my morning coffee multiple times in the microwave. The mug keeps my coffee at the perfect temp for the full 90 mins off the warmer and continuously if left on the warmer.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Just Misses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this mug and it's possible I got a defective one but after only 4 charges, it was not charging properly. One of the small pins on the base of the charger was not working properly. No water was ever near it, so it was a bummer for sure. I ended up getting a mug from another company and it's been great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great mug, maybe not for everyone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the mug, it is stylish, but the max temperature this mug can hold is less than I would like, I would like to keep drinks a bit hatter than this. Pricy for a mug but I guess you want to control it over Bluetooth, you gotta pay the price for it.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great concept and cup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup and so Great to have a hot cup of tea until the cup is finished! We like our tea hot, only exception is Iced Tea so we are Really Enjoying this mug, great idea and hope it lasts a Really long time. Actually considering getting another!!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Super, thanks for leaving a review! We’re glad to hear you’ve been enjoying hot tea with your Ember - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the tall original model for a long time and just purchased this unit. I’ve it! Use it everyday at my desk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mugs for Dads (or anyone really!)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas present for my dad. He tends to let his cup sit until it grows cold, with this he doesn't need to microwave his cup anymore (unless he forgets to charge it, but it doesn't even take that long. It only did when we first unpackaged it). You can literally see the coffee steam, and it stays that way! The handle isn't uncomfortable or awkward to hold which was something I was worried about. It's pricey, I would only recommend getting this as a gift for a loved one or for oneself. With proper care, any product will be worth the money spent. I think it was worth it! I'm thinking of getting one for myself and my mom.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 5 out of 5 stars

    Small but powerful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved that it warms up pretty quickly, only thing ive disliked is that it needs to always connect manually via the app to start working

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works well, not perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for a family member. This has worked well for the last 5-6 months, but the battery life is not as good as I thought it would be, and I am never happy when I have to an add an app to a phone to make something function.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi BonkersMcTonkers, thanks for leaving a review! We hope you can still enjoy your Ember Mug and appreciate the feedback about battery life and the app. Battery life can depend on a number of different factors and the mug is functional without connection to the app, but if you have any questions or concerns, please reach out to us at support@ember.com so we can help! Ember