Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Bev
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! Highly recommend! No complaints so far!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far - thanks for your support!
- Pros mentioned:Overall performance
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
- Pros mentioned:Size
Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and perfect size for what I am looking for.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Eric, thanks for sharing this with us! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Impressive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hot coffee for over an hour. I'm sold. Love this mug.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi c2k07toy, thank you for leaving a review! We're happy to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Great item
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Keeps drink hot for long time.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Znas, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
Mug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect grift for my dad since he love coffee so much
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Cindy, thanks for leaving a review! We’re glad to hear your dad has been enjoying his Ember!
- Pros mentioned:Temperature control
Love my ember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that I no longer have to worry about cold coffee
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Christi, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember!
- Pros mentioned:Temperature control
The best product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, keep warm my coffee the time that I need
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Kikis, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
5 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!this thing works like magic.. would recommend
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Christian, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember Mug!
- Pros mentioned:Ease of use
Awesome Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for desk workers! Does exactly what you expect.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jackson, thanks for sharing this and leaving a review! We're happy to hear you've continued to enjoy your Ember and are able to enjoy it while woking at your desk! Thank you for your support, and let us know if you have any additional questions.
- Cons mentioned:Price
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it's great. I have to fight with getting it to respond or have to pair it because it loses connection on a regular basis. It's also fixated on the temperature of 135 because it keeps going back to that no matter what I set. I can set it to 137 minimize the app and reopen and it back at 135. When the animation is working showing what temperature it working towards I can see it going right past what I set and settling on 135. And that's when the animation is work which isn't that often. Support had we reset everything from scratch but still same results. I really want to like this mug but as time goes by I just want to smash it against the wall. Especially at this price point it very disappointing.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jerry, thank you for leaving a review! We're sorry to hear about the experience you've had with your Ember. It sounds like the mug may not be fully connected to your device, but we do want to assure you that the mug is functional without connection to the app. If you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Overall performance
Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cup I like really really really like it a lot
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
I was disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this mug. It was intended as a gift for me to keep my beverages warm as I prefer to slowly dip on my tea or coffee - however, the battery life was unfortunately terrible and the unit does not charge while in use and required an app that consistently refused to pair to my phone every single time. We ended up going with NextMug that has a larger capacity, on unit controls and will remain hot as long as it's docked and contains liquid
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Gentle heat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps the perfect temperature to my coffee. Simple to use.
I would recommend this to a friend - Pros mentioned:Temperature control
Good Concept But Needs Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just a Coffee cup, but it does keep your coffee warm for a fairly long time. Off the coaster/charger it only holds temp for an hour. Connection gets lost still at times. I wish the connection stays constant. Cannot update software.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Alex, thanks for leaving a review and sharing this. We hope you can still enjoy your Ember and appreciate the feedback in regard to the app/connectivity. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Not my cup of tea….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would get hotter than 145. So that was disappointing and it doesn’t stay charged as long as I would like. It’s not great for the money but it sure is pretty!
No, I would not recommend this to a friend Ember mug
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this mug. I am a slow drinker so this is great! It keeps your drink hot for a nice long time. The only issue I have is with the tech side, but that is me not the product!
I would recommend this to a friend- Pros mentioned:Temperature control
Perfect gift for the person who had everything!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive purchased two of these Ember mugs now as gifts after having received one myself. They are not something you'd usually buy for yourself but once you have one, it's hard to live without it. The mug has been pretty much trouble free, except for some occasional Bluetooth connection issues, but this hardly matters unless you change the temperature often. I did have the coating peel off on my first mug, but Ember was easy to work with and they sent over a replacement promptly. Would gladly recommend to anyone who enjoys a hot beverage!
I would recommend this to a friend - Pros mentioned:Temperature control
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice mug, can keep your coffee or tea hot and fresh
I would recommend this to a friend - Pros mentioned:Overall performance
Mother’s Day gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom loves it!! Cannot stop thanking me for it!!
I would recommend this to a friend