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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,309 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Keeps your drinks HOT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works amazing and is great for tea, coffee... and hot toddies ;) Maybe only one downside is that it lasts for just about one drink worth and will need a charge before having another.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    Mug is great, app can be frustrating

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what its supposed to do. Keeps my coffee hot and is easy to clean/use. The only 2 compliants I have is that when the level of coffee in the cup gets low, it seems to overheat it which causes a bit of burnt taste and that the Ember app on Android will sometimes just not work correctly, requiring disconnect/reconnect or uninstall/reinstall. The app isn't needed all the often as you can just set your desired temperature and leave it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    My New Favorite Mug!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Ember for about 2 months and use it everyday! As someone who always has to get up and leave their desks, it can take up to 2 hours for drink my coffee. I would normally come back to lukewarm coffee which no one likes. Now my coffee is always at the right temperature. The one drawback is that the battery only lasts about 80 minutes and at which point it stops heating. Not that big of a deal for me as I have the charger right on my desk, but if your charger is not near by that might be an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 4 out of 5 stars

    You don’t know you need this until you’ve tried it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about this at first but now I see the light! I feel that I drank more coffee before owning this mug because I was going back for hot coffee- This is no longer a problem now because I can enjoy my coffee without worrying about it getting cold. Quality I’d good, time will tell if this purchase holds up over time. I would not recommend getting the smaller size mug as this one barely meets my needs as it is. The option to purchase an additional charging base would be great if it were at an affordable price point which leads me to my deduction of one star based on cost alone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this feedback. We're happy to hear you've been enjoying your Ember! We're always looking to grow and improve so if you have any other questions or concerns, please email support@ember.com so we can learn more! Ember

  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, keep my coffe hot all the time, just work great for me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is very easy to setup. Works well and keeps coffee warm. Only con is it isn't dishwasher safe.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    fresh, warm and exhilarating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every sip is like the first, fresh, warm and freaking exhilarating. This cup is amazing. It truly provides "the perfect sip" every time. Only problem is the battery goes dead relatively quickly... approx 90-120 minutes. I'm a 2-3 cup guy. The first 1-2 cups go down in the first two hours I'm up. Then I kind of slowly drink the 2nd or 3rd cup until about 10:00 -11:00 am.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it if you work from home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the Ember Mug 2 for my mom’s birthday because she works from home and only drinks her coffee when it’s piping hot. It’s been awesome. She sets her ideal temp, and the mug keeps it there without having to reheat. The battery lasts long enough for a full morning session too. If you love hot coffee and tend to leave it sitting while working, this mug is totally worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Must have for any coffee or tea drinker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd mug in about 6 years. I use them heavily so the battery starts to wear out after about 2 years. I've never had any problems with the app, although once I sync and set my preferences, I never use the app again. I don't understand why you would want or need to. I have found the Ember mugs to be exceptionally reliable and have recommended to many family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    I will never use a different coffee mug again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this item as a gift. It has changed the way I enjoy coffee each day. I don't know if I'll ever be able to use another mug again. It works perfectly at keeping my coffee at just the right temperature. I have found the App to be very helpful and easy to use in setting how hot I would like my coffee to stay at. This mug even heats my coffee up after I've added cream! I can't say enough about how happy I am with my purchase. I am now working to convince everyone in my office to get one too!! It's a luxury you will enjoy!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi JanP, thanks for sharing this with is! We're glad to hear you've been enjoying your Ember and your perfect temperature - we appreciate your support! If you have any questions or concerns, please let us know. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A first world treasure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted one of these for years and did not want to spend the money. I work from home and end up warming up my coffee multiple times a morning due to meetings. I finally pulled the plug and am so happy I did. I love the fact that it keeps my coffee the perfect temperature until I am finished, and it is also very easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Way better than microwave reheating!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but it does exactly what it promises. I was able to buy mine in the BB sale, despite wanting one for months just couldn't justify full price. Super easy to set up and the phone app lets you monitor progress and status. Value for money - depends on your point of view, but keeping your hot drink hot - brilliant!!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Size, Temperature control

    Rated 5 out of 5 stars

    Awesome Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, color and style. Keep liquids hot all day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mug for my boyfriend because before he would complain about his coffee getting cold while he was working and I figured this would be the perfect solution and he loves it. The app is amazing because it tells you the temp of the beverage so you know when it’s too hot or perfect temp!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    We found it worth the investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Docked a star for the price, but if you're willing to spend the money, this mug is amazing! Nothing like having hot coffee at your desired temp for hours if you choose (by using the charger as a base). Using silicone spoons to stir due to the endless number of peeling reviews out there, but no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Get the bigger cup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife 2 months ago. She drinks her coffee rather slow and it always got cold before. Now using the Ember Mug, she easily controls the coffee temperature via her iPhone. Now it never gets cold! She only uses it once a day (morning), so she has never ran out of battery life while drinking. I would recommend the large mug, she usually makes a cappuccino with 2 shots in it and it’s barely big enough. I would have regretted getting the small one.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Throw out the other mugs. This is all I need.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my family got me one of these for Father's Day a couple years ago I can't use anything else. I usually drink coffer throughout the day, and I nurse it. That normally means cold coffee, but this thing is the answer to that, My only complaint is that the battery doesn't last that long (keep a charge plat near) and if you use metal spoons to stir you will damage the ceramic coating on the cup. I have gone through three of these now, but I won't live without it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Mother's Day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mother's Day replacement for white Ember that bit the dust after two years of HEAVY USE. Wife LOVES LOVES LOVES her Ember and wouldn't drink coffee any other way. Blue Ember on sale for a price I've never seen before. Easy pickup and perfect for wife for Mother's Day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works well for tea, not just coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug works well for tea, and there is a setting for green tea, which is what I normally drink in the morning. The mug keeps the tea at the temperature that I prefer all day. Without the charging base, the battery goes out in about an hour, so I keep the base plugged in and the mug keeps the charge all day. One negative is my Android phone does not keep the blue tooth connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Keeps my coffee just right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Ember served well for years and I hope this one will also I like my coffee hot to the last drop.

    I would recommend this to a friend