Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Does it’s job well!
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Can be really difficult to get it to start working, but it really is good once you get it to work!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! We are always working to improve our mugs and this feedback is greatly appreciated! We are also happy to answer any questions you have so please don't hesitate to reach out to our support team at support@ember.com.
Perfectly hot tea and coffee, yes please!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug! Sitting on the charge base on my desk I can keep my tea warm and drinkable for however long I need, and carrying it around the house on battery for an hour+ is great. It’s magical!
I would recommend this to a friendMug size is misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug definitely does not hold 14 oz. When filled with 12 ounces of water it is almost at the top, no room for cream. This is misleading.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Paul, thanks for your feedback! While we are confident that the 14oz Ember Mug will fit 14oz of liquid when filled to the brim, as coffee lovers we totally understand wanting a little extra room. For customers that value volume, we recommend our Ember Tumbler, which comfortably fits 16oz of liquid and comes with two different lid options so you don't have to worry about your coffee spilling over. We appreciate your support and hope this information is helpful!
Decent product but very delicate inner coating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent product. The inner ceramic coating is delicate though. Cannot use metal for stirring. App is not great.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! For best use, we recommend using wooden or silicone utensils for stirring and avoiding the use of metal spoons as this can damage the mug's coating.
Our support team is also here to help if you have and additional questions! Please feel free to contact us at support@ember.com, so we can help!
good tech, little use
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tech with the mug, but wife hardly uses it. much easier to just microwave a mug she says
No, I would not recommend this to a friendEmber mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been worth the purchase. I’ve actually finished a cup of coffee.
I would recommend this to a friendGood Gift Idea
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice. Was an exchange gift. They seemed pleased with it.
I would recommend this to a friend- Cons mentioned:Battery life, Charging
Temperature Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup only lasts for one charge. It has to he charged everyday.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Ember mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life could use improvement. The mug itself is a great size and very comfortable to hold.
No, I would not recommend this to a friend Heated cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product would recommend. The lid is a great addition.
I would recommend this to a friend- Cons mentioned:Battery life
Keeps your drink hot like it says!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Juat dont expect your cup to hold a charge longer than like 50 min...
No, I would not recommend this to a friend My wife LOVES her Ember mug xmas gift!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She loves her new mug and I love that there aren’t five cups of cold coffee lying around the house!!! Win-win for everyone!
I would recommend this to a friend- Pros mentioned:Overall performance, Size
White 14oz Ember mug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A better option than the 12 oz version and with a thicker wall which hopefully makes it more durable
I would recommend this to a friend - Pros mentioned:Temperature control
Electric Mug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done and useful for people who sit at their office for long hours and need warm coffee!
I would recommend this to a friend - Cons mentioned:App
Expensive and a Full Time Job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool concept and can work for some. The app seems to not be the best and taking care of the mug is a chore itself. Returned it after just opening and testing it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Great cup
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves this cup. She can drink at her own pace and charge lasts a long time
I would recommend this to a friend- Pros mentioned:Temperature control
Amazingly hot coffee!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to drink my coffee hot, or not at all. This cup is amazing! Coffee maker dispenses at 173 degrees and hottest cup will “hold” is 145 which is nearly perfect temp (the Ember app actually shows you this). 145 temp will give you about 60 minutes of battery life. One thing to keep in mind, this is the 14 ounce version…if you add cream or milk, you can only put 10 ounces of coffee into it to leave room while not spilling.
I would recommend this to a friend Use everyday
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works 90% of the time and works well, but sometimes it likes to think it’s empty and does not heat up. I know a few times it was operator error, but other times it has a mind of its own. Overall it’s used nearly everyday and enjoyed.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're happy to hear you've been enjoying your Ember Mug so far and appreciate the feedback. If you're still experiencing these issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
Keeps coffee and tea hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug keeps my beverage at the temperature I like until it is all gone
I would recommend this to a friend Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a great idea, reducing the need to constantly head to the microwave to warm your coffee, however, the design for recharging the mug is flawed. Having three dimensional pins on the charging coaster come in contact with a mug that is fairly heavy, is a design flaw. I bought two of these mugs, and ran into the same problem with one of the pins being pushed back into the coaster, which prevents the mug from being charged. Returned the item.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for your feedback, Michael. While we are very sorry to hear you returned your Ember Mug, we are always listening to customers when it comes to our current and future product designs. Please know the Ember Mug includes a manufacturer warranty and our support team is always happy to help assist our customers with any issues.