Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
Hope it lasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd ember mug I bought. Ember 2 is an upgrade. Hope it lasts longer than the 1st Ember
I would recommend this to a friendVery happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband because he always complains that his coffee gets cold. He has been very happy with the product. I’m thinking of purchasing one for myself.
I would recommend this to a friendRipoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a scam Ember and Best Buy take advantage of their false advertising and saying contact the other company. Cup is NOT 14 oz it will over flow
No, I would not recommend this to a friendKeeps drink warm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift for my daughter for Christmas. Other color options available
I would recommend this to a friendGreat cup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cup. Keeps coffee hot while i work. Good battery life. Have to keep re pairing bluetooth to phone but over all a good buy
I would recommend this to a friendBest Size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Especially good for larger coffee servings like Bullet Proof coffee!
I would recommend this to a friendJust wish it it was larger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it, I only wish they made a larger mug, by the time she adds her milk and whipping cream to the coffee the mug is to small. Ember needs to come out with a 16-20 oz mug!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Swendell, thanks for taking the time to leave a review! We're glad to hear your wife has been enjoying her Ember and appreciate your feedback in regard to size as we continue to improve - if you have any questions or concerns, please let us know!
Perfect mothers day gift!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My mom who loves tea and coffee uses it all the time
I would recommend this to a friendEmber mug 14oz
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keeps my coffee hot for hours which is perfect while doing chores.
I would recommend this to a friendBest cup of coffee
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it!!! No more trips to the microwave! Stays hot till the last drop.
I would recommend this to a friendPerfect gift for tea addict
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is in love with this mug. Uses it 3x to per day. The white does get a little stained/scratched over time so might be better to go with the darker color on the long run.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Andrew, thanks for taking the time to leave a review here! We're glad to hear your wife has been enjoying her new Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know!
Works like it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug, Bluetooth enabled let’s you set the temperature depending on the drink. Battery lasts for 2-3 hours so you can keep your hot drink fresh
I would recommend this to a friend- Cons mentioned:Battery life
Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, but battery life is a bit low. Wish it could last a bit longer. Takes a good while to fully charge.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page or reach out to us at support@ember.com so we can learn more! Thank you for the valuable feedback.
Skin forms on top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes works sometimes not. If you’re a sipper and take too much time drinking a skin forms on the top. Holds only a small cup if using a Keurig maker. Not worth $150 but a good idea that’s needs a little more technology.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for sharing your feedback with us! We can recommend lowering your set temperature slightly or stirring occasionally to reduce the chance for skin/film to form on the top of the beverage. If you have any further questions, please reach out to us at support@ember.com, so we can help!
works great, but a bit difficult to keep clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as long as you remember to keep the mug charged, it will be a trusty companion. the only issue I have with the white finish is that it is difficult to keep clean.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi oMega505, thanks for leaving a review! We're glad to hear you've been enjoying your Ember Mug so far and appreciate the feedback in regard to the coating - we'd be happy to share this with our team! For best care and maintenance, we would recommend using a wooden spoon or plastic/silicone utensils, as they will cause less damage than a metal spoon. We also recommend using mild dish soap and a soft cloth when washing. If you have any additional questions or concerns, please reach out to us at support@ember.com!
Great coffee cup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it says. Not for someone who is just a casual beverage drinker but perfect for a real coffee person.
I would recommend this to a friendGood product until it fails to charge.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug works fine, until it doesn't Charging pin sticks after months of use preventing a charge. Returned/replaced and now it is happening again. Not a good design for charging on this expensive name brand item
No, I would not recommend this to a friendWon’t go without an ember
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the mug. A must have for the weekend. Good battery but the charger is best
I would recommend this to a friendoverall it is ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor connection issues with the app. just when you think you have it isn't connected. overall it works as intended.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife. Perfect for people who are slow coffee drinkers. Keeps the coffee warm for a few hours before having to recharge the cup.
I would recommend this to a friend