Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
pretty cool
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] One of the most unnecessary items in my collection, but surprisingly useful
I would recommend this to a friendAmazing Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves the Amber mug. I will buying the black one for myself next.
I would recommend this to a friend- Cons mentioned:Battery life
Doesn’t last.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are amazing when they work, but die fast. I bought one it died about 30 days later. Was able to return it for exchange. Second one was exactly the same worked amazing for two weeks then stopped keeping drinks hot. It would just be warm. Will be returning it for a second time. I bought the warranty so we’ll see how many times I am able to echange it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve! If you don't mind reaching out to our support team at support@ember.com, we would love to learn more!
review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent to keep the tea warm. However, some paint has recently come off from inside the cup. Would buy the metal version now.
I would recommend this to a friend- Cons mentioned:App
Defective out of the box
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It was fully charged, synced to the app, and it was working fine during the warming phase. Within seconds, the cup disconnected from the app and stated that it needed to be synced. We started over: the cup was charged and synced. Again, during the warming phase, it disconnected and instructed us to sync the cup to the app. We are returning it.
No, I would not recommend this to a friend Great cup of coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this cup. It keeps the coffee and tea for as long as I need it (about 60 minutes on battery). But the price was right, discounted to $99.
I would recommend this to a friend- Pros mentioned:Temperature control
its a self heating mug... its pretty neatttttt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased two of these as gifts and had to get my own, if you have little ones that keep you busy in the morning, spend time in a shop or garage with minimal/no heating, do lots of yard work, or just like your drinks to be ungodlily hot at all times. then this is great as long as you remember to charge it!
I would recommend this to a friend Fantastic! Keeps drink warm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great, the build quality is nice and it works well. Pairs to iPhone app and controls well too.
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but light indicator can be confusing what the mug is doing
I would recommend this to a friendBest mug ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of the Ember mugs (10 oz and 14 oz). Best product on the market. Keeps coffee and other hot drinks hot for over 1 hour. Easy to use with the app.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks so much for sharing! We're glad to hear you've been enjoying your Ember!
Hand wash only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my dad and he seems to enjoy it. Only real downside is the fact it has to be handwashed.
I would recommend this to a friendThe epitome of a want not need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not something you need but it’s the thing you want.
I would recommend this to a friendGood mug, some technical issues.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug is good when it works, but I've encountered some technical issues. It's hard to tell what's wrong when it stops working, and whether the problem has to do with the phone, the app, or the mug itself... the little indicator light can only tell you so much. So I end up with trial and error until it's fixed. It's otherwise good, but it feels a little expensive considering how often I need to figure out how to fix those issues.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi MovieGekko, thank you for leaving a review and sharing this feedback. We hope you can still enjoy your Ember Mug! If you're still experiencing these issues, please reach out to our team at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Coaster time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underestimated how much time Id have to have it on the coaster
No, I would not recommend this to a friend - Cons mentioned:Battery life
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about this considering it takes me a bit to drink my coffee/ tea in the morning. However, it’s been such a huge disappointment. I don’t know if I got a defective one or what but The mug battery life lasts about 2 hrs? I have it fully charged and by my 2nd cup it tells me it’s time to charge my mug again. Basically unless you have it constantly plugged in it’s useless. It’s the mug equivalent of a corded phone. I stupidly threw away the box as soon as I opened it so now I can’t even return it :/ such a bummer
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve! Although we would like for Ember to last hours throughout the day, Ember's technology requires the battery to be used within the mug whenever it is being used and the white LED light is on! With that being said, utilizing the charging coaster when drinking out of your Ember is the best way to stay at the perfect temperature for as long as you are enjoying your beverage. We hope this answers your question and please reach out to Ember Support if you have any further questions or concerns.
I like my coffee hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it daily. Sometimes it makes the liquid a little too warm but it's adjustable
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product keep my drink hot with a good battery life
I would recommend this to a friendPerfect temperature
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup looks great and easy to use. Battery losasts long enoug to enjoy your drink as promised.
I would recommend this to a friendGreat but blue tooth is hit and miss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cup but boue tooth is hit and miss. I need to keep syncing it when its off the hot plate.
I would recommend this to a friend5 STARS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful item overall. Love how you can use your phone!
I would recommend this to a friend