Customer Ratings & Reviews
- Model:
- CM191415AM
- SKU:
- 6589726
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the product's exceptional temperature control, which is frequently highlighted as its most impressive feature. Users also appreciate the sleek design, convenient size, and overall ease of use that the cup provides. While the performance is well-regarded, some customers have noted concerns regarding the battery life and the premium price point. Additionally, a few users have experienced minor frustrations with the app connectivity and the cost of replacement charging accessories.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Battery doesn’t last long.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last very long off of the charger. For the price the battery charge should last longer.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Clay, thanks so much for leaving a review! We're so sorry to hear you're experiencing this with your Ember. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to reach out to us at support@ember.com so we can help!
Keeps a very small amount of liquid warm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife who likes to take all day long to finsh a cup of coffee. This does not hold enough coffee in the first place and you can barely add creamer to it. The size is so small, that you actually finish it before it has a chance to stay warm.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great idea, poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is great. Easy to use with the mobile app. But, 6 months in, it is falling apart. The inside is chipping away and flaking off into my coffee. The product is good, but it’s not worth it if it is only good for 6 months.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mario, thanks for taking the time to leave a review here. We are sorry to hear about the experience you had! At your earliest convenience please feel free to reach out to us at support@ember.com so we can help!
Best investment ever!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it keeps my coffee warm for hours on one charge
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this product works perfectly and great value
I would recommend this to a friendDefinitely Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very cool and unique gift for my coffee loving husband!
I would recommend this to a friendKeep your hot coffee hot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tired of cold coffee/tea...This is the answer! Great for around the house and battery life is really good. Definitely would recommend.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review and sharing this! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
Wife loves it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. App is easy to use. Only downside is it seems to cook the coffee or something and will leave a film.
I would recommend this to a friendI’d buy it again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, until you have a sip left. Once the volume of liquid is low, the cup struggles to keep it cool enough
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
Great Coffee Cup!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this cup! It keeps my coffee warm until I finish (approx. 90 - 120m).
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're glad to hear you've been loving your Ember Mug and are enjoying your perfect temperature down to the last sip - if you have any questions or concerns, please let us know!
Smart Mug for sure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the name suggests, it is definitely smart. Best of all, I like the fact that it is dish washer usable
I would recommend this to a friendMy Wife Loves It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife. She uses it every day. Loves it. Says battery life is sufficient.
I would recommend this to a friendPerfect Cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cup. Perfect for the office. A cup of tea or two while working.
I would recommend this to a friendAmazing cup
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is amazing! It keeps my coffee hot for hours. I use it everyday and charge it every other day. This cup is not microwaveable
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Joy, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Hella cool product!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use a Chemex to make coffee and I make tea too! I'm a hella slow drinker of coffee and tea! I need two cups when I drink! While I drink the first cup, I put the second cup in the Ember to keep warm! I keep it plugged in so that it will stay hot for forever!
I would recommend this to a friend - Cons mentioned:Price
Not my best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my boss for Christmas. It stopped working after about 20ish days. Could not exchange at Best Buy - was highly disappointed. Ended up buying another one for my boss as I couldn't come back empty-handed. For the price, I should have been able to exchange it. The purchase date listed is for the 2nd one!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Hols, thanks for leaving a review and sharing this! We're sorry to hear about the experience you've had with your Best Buy order and appreciate the feedback. All Ember's come with a 1-year manufacturer warranty, so if you experience any issues with the mugs, please reach out to us at support@ember.com so we can help!
Amazing!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is awesome! Love that I can operate it from my phone
I would recommend this to a friendBest Mug Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every coffee/tea lover should have one of these. I couldn't be more pleased with the look, feel, and function of this product.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
Great mug
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mom love it uses it every day even got a second charger
I would recommend this to a friend- Cons mentioned:Price
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on the fence. Very expensive. I like my regular travel mug instead
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!