Customer Ratings & Reviews

It was bought for a Christmas gift and she really likes it

I've purchased several Ember mugs over the last 2 years and really liked the mug and how it kept my tea hot for a long period of time. But inevitably, as with any technology driven product, you will run into issues and when that happens, their customer support is frustratingly slow to respond. I ran into an issue with the charging coaster. It took their customer support 2 weeks just to get back to me and request serial number and photos, and after quickly providing that information to them, it took another two weeks for them to request the same information from me again and finally a month after that for them to offer to send a replacement coaster. It's really a shame that Ember doesn't seem to understand the importance of providing great customer support especially considering the price point for their products. They have forever lost a loyal customer in me, as I will never purchase another Ember product if I can't count on timely, effective responses from Customer Service.

I use this mug every morning. I can control the temp it keeps my coffee. I have had it for a year now and will order a few as gifts this year.

Love this mug! It is easy to set up and use with the app.

great mug keeps coffee just the way i like it Thanks

Great cup! Love the large capacity. The color was just as advertised.

Does a good job of keeping your coffee warm, however battery life and constantly recharging it seems to be an slight inconvenience

Amazing cup, best gift for the holidays or birthdays.

Great product……………………………………………………………………………………………..

This has been a life changer! Used to dump my coffe

My husband loves it! Heats up quickly and stays hot.

Got as a gift for my wife ..she loved it!!!!!!!!!!

My gf loves it. Keeps the coffee hot for hours. $$$$ but worth it

Received last year ('23) as a Christmas gift and after having used a full-year now, must say am very satisfied. Would definitely recommend for all coffee sippers....

Waa qaali oo ma ahaa mid cidkasto iibsankarto. The reason I give 2 stars is the battery, price and the design which is not usable ina car cup holder.

So great to sit coffee, tea or whatever slowly and last sip as hot as first!

This was given to me as an Xmas gift. I've successfully been able to use this with the app three times since December. There are consistent issues with connectivity between my Galaxy S20 and the app. The app will say the mug is charging, but hours will go by and it's still at the original percentage. When it has worked this thick film of burnt coffee accumulates around the rim. I'll be busy working grab the cup for a sip and it leaves the worst taste on my mouth and lips. Do yourself a favor and use the microwave if your drink gets cold.

Love it, just wish it stayed charged longer. Very happy otherwise.

Works amazing keeps coffee nice and hot. Fits in all my cup holders.

Does whst it says it will do. Perfect for desk jockeys who don’t want run to the microwave between meetings. This will keep your beverage at the optimal temp through call after call. I have an extra charger plate on each desk so i can move between rooms with ease. It is one of those things you don’t know you need until you have one! Worth every penny.