Customer Ratings & Reviews
- Model:
- CM191006US
- SKU:
- 11254995
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Dont do it...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is great....the software is horrendous and makes this product totally useless. A real shame because I like the concept, just need a smarter company to design the software. I returned it for a refund.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi BriE, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but we appreciate the feedback and can certainly share this with our team!
Nice product if it worked
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped connecting after after almost a year . I loved it while it worked
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. With that said, we appreciate your feedback and will certainly share this with our team! If you're still experiencing issues, please reach out to our team at support@ember.com.
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely does not keep my coffee hot. Not good. I am going to look at my return options. I purchased a small Yeti cup and it does the work,
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jult, thank you so much for taking the time to leave a review here! We're so sorry to hear about the experience you've had with your Ember and would love the help get your mug up and running! Please reach out to us directly at support@ember.com so we can assist you further!
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure This is a good cup but for me I will pass the amount of money that this cup costs it needs to be bigger if you are drinking an espresso its fine but coffee with Creamer no way so I pass until you have a bigger cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Trlawa, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Mug Always Say's It's Empty When It's Full.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug always says my cup is empty when I have a full cup of coffee or tea in it. . I will return it asap. I'm very disappointed
No, I would not recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice looking mug, keeps your coffee or tea hot till the last drop. Really love this, only wish the handle was more thick for a nice grip
I would recommend this to a friendBattery life is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life! Wonderful idea but if the battery life was better it would be a perfect product
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Thanks for leaving a review and sharing this feedback! While the Travel Mug has an expected battery life of up to 3 hours, this does depend on a number of different factors, so if you feel your battery is draining faster than normal, please feel free to email support@ember.com so we can help!
Battery is worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known that this battery would only last long enough for a cup of coffee, I wouldn’t even have bothered wasting the money.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really crappy product ,it never connected to my phone via bluetooth
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug was not a great buy for me and wasn't worth the cost
No, I would not recommend this to a friendvery short battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ember - Temperature Control Smart Mug² - 10 oz - Stainless Steel very short battery life
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Alihs, thanks for leaving a review! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors. If you feel your battery is draining faster than normal, please feel free to email support@ember.com so we can learn more and find a solution for you! We would be happy to help!
nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was really excited to use this but honestly don't like it at all. i'm really bummed i missed the window to return because i'd love my money back. the app is super buggy, it constantly keeps disconnecting and connecting, the one time the temperature actually heated up was to too hot of a temperature and i couldn't change the temp. need i say more?!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, we're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really crappy product ,it never connected to my phone via bluetooth
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mug, hot coffee or tea till the lady drop. Sleek looking but I with the handle was thicker.
I would recommend this to a friendBroken
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after a couple of month, i live the idea though but implementation is not durable enough to justify the price.
No, I would not recommend this to a friendDoes not work, beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In theory this is a great product but it does not work. It randomly shuts off while it's supposed to be heating, so your coffee is never hot. It really sucks and is dissapointing.
No, I would not recommend this to a friendDefective out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to buy this for my spouse since she's a heavy tea drinker. However. The mug wouldn't sync. Multiple factory resets and it finally worked. The mug has never recognized there was liquid (145 F) in it and reads as empty, even after multiple factory resets. We use C in our house instead of F, and even though the option to switch is visible, the app will not allow you to click it. Multiple additional resets and app uninstalls/reinstalls without results. The only recommendations for fixing any issues are the same: factory reset. But that doesn't correct how broken this item is. Such a disappointment.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Charging plate gets oxidation too fast
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The metal-ring in the base-plate that charges the coffee-cup gets corrosion or oxidation to fast (1-2months) due to washing or coffee spills, but it is supposed to be water resistant. Once it oxides, unfortunately it stops charging the cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there,
Thanks you for your review, if you are finidng that this has effected the mugs ability to charge/perform please feel free to contact Embers support team on ember.com and we would be happy to help!
Don’t spend that much money on this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t worth the price my coffee is always cold it doesn’t work at all
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Roman,
Thanks for your review! Our team would be happy to learn more about the experience with your Ember and help resolve this. Please feel free to reach out to us at support@ember.com
Wife loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife uses it everyday. Absolutely loves it. Will need to buy her another one.
I would recommend this to a friend