Customer Ratings & Reviews
- Model:
- CM191007US
- SKU:
- 6427205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Temperature Control and Ease of Use as standout features. The design and quality are also appreciated by users, with some expressing love for the available colors. However, some customers have concerns regarding the battery life and size, while others mention issues with Bluetooth connectivity and the mug's weight. A few customers wish for a larger capacity.
This summary was generated by AI based on customer reviews.
Keeps coffee warm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my mom as a Christmas gift - she loves it
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this with us! We’re glad to hear you’ve been enjoying your Ember!
Ember Mug great gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave as gift and person loved it. I’d give it again.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear the Ember was gifted and they've been enjoying their Ember - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Cup is great, the App not souch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job keeping my coffee warm. But the app has given me nothing but problems. It keeps crashing, will not connect to my cup and will not let me update the firmware.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Lilly! Thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! With that said, we appreciate your feedback and will certainly share this with our team! If you're still experiencing issues, please reach out to our team at support@ember.com.
BUY IT
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best pandemic purchases. I love this thing.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're happy to hear you've been enjoying your Ember during this time! If you have any questions or concerns, please let us know.
Not worth the price and terrible customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this cup IN November 2023. I received an update notification, after the update my cup has not worked since.. This was on 1/17/24. I have sent three emails to Ember customer service for help . After I sent them a pic of the bottom of my cup (showing serial number) no one has reached out to me. I cup does not heat anymore.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Simple and efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warms my tea right up. I drink tea throughout the day and have to pour it out. Now i can heat it up in the mug and have it all day!
I would recommend this to a friend - Pros mentioned:Temperature control
Ember mug
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife uses the mug every night and loves it! keeps her coffee hot for at least 30 minutes, so she's happy while she watches TV.
I would recommend this to a friend Ember Hot Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while to get everything working properly. The directions are confusing as they give a line of instruction and then repeat it in numerous languages. The combination of yellow English instructions with white paper are hard for older eyes.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mike, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback about the instructions - we'll be sure to pass this along to our team! If you have any questions or concerns, please let us know.
Works As Advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eyed for a while and missed sale price. Still pleased
I would recommend this to a friend- Cons mentioned:Bluetooth connectivity
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea in theory, however after a couple of weeks we now have to reset the Bluetooth connection everytime we use it and the return policy ended. 20 days into owning this and it's just a headache.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
Ember coffee mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Keeps coffee nice and hot. Gets a little warmer towards the bottom. Compatible app is very convenient.
I would recommend this to a friend - Pros mentioned:Temperature control
You Can't Go Wrong with this Mug!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this mug provides me with hot coffee every morning! Every sip is the same temperature, even an hour later!
I would recommend this to a friend Keep warm coffee cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this as a gift and it was very well received.
I would recommend this to a friendDon’t buy this!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The cup stopped charging within 6months. Best Buy does not offer Total tech protection on it. Took it to Best Buy, could not do anything about it. Had to trash it there
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Best mug ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug! I no longer need to make multiple trips to the microwave to heat up my coffee!
I would recommend this to a friend - Pros mentioned:Temperature control
Solid Mug
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Bought for my wife and she loved it, keeps her coffee hot for a long time
I would recommend this to a friend Unhappy with this purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug itself is great but after only a few days, the connection to the mug via the software is non existent. Can be re-paired on another phone but eventually to the same results. Not satisfied.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember so far and appreciate the feedback in regard to the app/connectivity. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Battery life
Nice mug, but for the price isn't worth it :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice mug, however short battery. Expensive mug for what it is...
No, I would not recommend this to a friend - Cons mentioned:Battery life
Coffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery didn't last long and it takes too long to charge
No, I would not recommend this to a friend Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a high end product but the market is really small
No, I would not recommend this to a friend