Customer Ratings & Reviews
- Model:
- CM191002US
- SKU:
- 6367425
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Temperature Control and Ease of Use as standout features. The design and quality are also appreciated by users, with some expressing love for the available colors. However, some customers have concerns regarding the battery life and size, while others mention issues with Bluetooth connectivity and the mug's weight. A few customers wish for a larger capacity.
This summary was generated by AI based on customer reviews.
Not so great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does keep liquids very hot at all. Had to return this as it just wasn’t useful
No, I would not recommend this to a friend- Cons mentioned:Battery life
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced it’s worth like $30. Not $100. battery runs out quick..
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Linda, thanks for leaving a review here! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors. If you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!
Cooled coffee after being made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup cooled the coffee off after it came from the coffe pot. My wifes ideal coffe drinking temperature and the cups capabilities were not compatible. Great for brewing tea but not if you like drinking piping hot coffee.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for the review and feedback. Sorry to here that the max tempurature did not work out for you wife. When it comes down to it, we wanted to make a product that not only works properly but also lasts between 1-2 hours. In future versions, technology will improve, and we will continue to improve! Through test studies, a majority of the customers enjoy their teas and coffee no hotter than 145°F. BUT now that the Ember is out in the wild, we can take this feedback to make future updates.
We do appreciate your valued feedback and hope you and your wife can still enjoy the Ember drinking experience.
Smart Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great, it just does not stay warm long enough before it has to be recharged.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Dancer, thanks so much for leaving a review! We're sorry to hear you're experiencing this with your Ember. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
Bad cup of tea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I continue to have trouble pairing the cup with my phone. It won't complete any updates. It's always a crap shoot if I can get it to heat my tea. Today, it did not. I tried pairing to which is just kept spinning that it was connecting, never stopped. The Ember website is worthless because it doesn't really get into any really detailed issues. I hate it but it was working for a few weeks so didn't return it. Today is the 30 day mark for returning it to Ember but I don't think they will accept it since it will be post marked tomorrow ( which is Monday). What a waste of money!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're sorry to hear about the experience you had with the firmware update and connectivity. We do want to assure you that the mug is functional without connection to the device and without the firmware update, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Too simple to distinguish between normal and this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning as it is hard to distinguish between regular cup abs this one
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Madhu, thanks for taking the time to write a review and providing this feedback. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
- Cons mentioned:Bluetooth connectivity
To inconsistent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug will not stay connected to the app. Very frustrating
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, thank you so much for taking the time to leave a response here! We're so sorry to hear about the experience you've had with your Ember and would love the chance to assist in resolving this for you! Please reach out to us directly at [email protected] so we can assist you further!
- Cons mentioned:Battery life
Do not waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only a week or two. Just get up and get another cup or splurge the 35 bucks for a yeti. This is just dumb.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry to hear about the experience you've had with your Ember. We're always looking to grow and improve so if you're still experiencing these issues, please reach out to us on our Ember Support site - we'd be happy to help!
- Cons mentioned:Battery life
Horrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Battery drops big numbers quickly. Coffee doesn’t stay hot it doesn’t stay connected. Overall horrible purchase
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app and battery. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
closebutnocigar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works but the bottom inside of cup looks to be burning out.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi isolatedhappycamper, thanks for leaving a review! We're so sorry to hear that you're experiencing this with your Ember. Please reach out to us at support@ember.com so we can learn more!
The paint on the cup peels !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice idea and like it but paint started peeling inside of the cup so have to throw it away. This happened before the year was up but I waited too long to address so now the warranty will not cover it. I’m literally a year and one week from purchase.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for leaving a review! We're so sorry to see that you're experiencing this with your Ember. Please reach out to us on our Ember Support site so we can learn more!
Dont do it...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is great....the software is horrendous and makes this product totally useless. A real shame because I like the concept, just need a smarter company to design the software. I returned it for a refund.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi BriE, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but we appreciate the feedback and can certainly share this with our team!
- Cons mentioned:Bluetooth connectivity
Nice product if it worked
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped connecting after after almost a year . I loved it while it worked
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. With that said, we appreciate your feedback and will certainly share this with our team! If you're still experiencing issues, please reach out to our team at support@ember.com.
- Cons mentioned:Battery life
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely does not keep my coffee hot. Not good. I am going to look at my return options. I purchased a small Yeti cup and it does the work,
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jult, thank you so much for taking the time to leave a review here! We're so sorry to hear about the experience you've had with your Ember and would love the help get your mug up and running! Please reach out to us directly at support@ember.com so we can assist you further!
Mug Always Say's It's Empty When It's Full.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug always says my cup is empty when I have a full cup of coffee or tea in it. . I will return it asap. I'm very disappointed
No, I would not recommend this to a friendNot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure This is a good cup but for me I will pass the amount of money that this cup costs it needs to be bigger if you are drinking an espresso its fine but coffee with Creamer no way so I pass until you have a bigger cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Trlawa, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice looking mug, keeps your coffee or tea hot till the last drop. Really love this, only wish the handle was more thick for a nice grip
I would recommend this to a friend- Cons mentioned:Battery life
Battery life is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life! Wonderful idea but if the battery life was better it would be a perfect product
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Thanks for leaving a review and sharing this feedback! While the Travel Mug has an expected battery life of up to 3 hours, this does depend on a number of different factors, so if you feel your battery is draining faster than normal, please feel free to email support@ember.com so we can help!
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug was not a great buy for me and wasn't worth the cost
No, I would not recommend this to a friend- Cons mentioned:Battery life
Battery is worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known that this battery would only last long enough for a cup of coffee, I wouldn’t even have bothered wasting the money.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We are sorry to hear that you are experiencing this with your Ember! The battery life does depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to email [email protected] so we can learn more and find a solution for you! We would be happy to help!