Customer Ratings & Reviews
- Model:
- CM191002US
- SKU:
- 6367425
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Temperature Control Smart Mug² - 10 oz, particularly praising its temperature control, ease of use, and overall quality. The sleek design and available colors also receive positive feedback. However, some customers have expressed concerns about the battery life and the mug's size. Additionally, a few users have reported issues with Bluetooth connectivity and noted the mug's weight.
This summary was generated by AI based on customer reviews.
Does not work, beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In theory this is a great product but it does not work. It randomly shuts off while it's supposed to be heating, so your coffee is never hot. It really sucks and is dissapointing.
No, I would not recommend this to a friend- Cons mentioned:Bluetooth connectivity
Defective out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to buy this for my spouse since she's a heavy tea drinker. However. The mug wouldn't sync. Multiple factory resets and it finally worked. The mug has never recognized there was liquid (145 F) in it and reads as empty, even after multiple factory resets. We use C in our house instead of F, and even though the option to switch is visible, the app will not allow you to click it. Multiple additional resets and app uninstalls/reinstalls without results. The only recommendations for fixing any issues are the same: factory reset. But that doesn't correct how broken this item is. Such a disappointment.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Broken
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after a couple of month, i live the idea though but implementation is not durable enough to justify the price.
No, I would not recommend this to a friendCharging plate gets oxidation too fast
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The metal-ring in the base-plate that charges the coffee-cup gets corrosion or oxidation to fast (1-2months) due to washing or coffee spills, but it is supposed to be water resistant. Once it oxides, unfortunately it stops charging the cup.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there,
Thanks you for your review, if you are finidng that this has effected the mugs ability to charge/perform please feel free to contact Embers support team on ember.com and we would be happy to help!
Don’t spend that much money on this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t worth the price my coffee is always cold it doesn’t work at all
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Roman,
Thanks for your review! Our team would be happy to learn more about the experience with your Ember and help resolve this. Please feel free to reach out to us at support@ember.com
Wife loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife uses it everyday. Absolutely loves it. Will need to buy her another one.
I would recommend this to a friendWhat is the warranty on these
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on May 22, 2022. On Jun1 1st 2023 it is not working. Just a tad over a year. I cannot find info on the warranty. For the price of these they should last longer than a year. Not happy at all.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .We apologize for the inconvenience and want to ensure that you can enjoy your mug. Please reach out to us on our support page on ember.com or email us at support@ember.com, so our support team can assist you. Our warranty information is located https://ember.com/pages/return-policy. We encourage you to reach out so we can better assist you.
Smart buy !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased mug for gift. And sister loves it ! High recommend.
I would recommend this to a friendwarm, not hot coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't keep my coffee hot enough to my liking. If you enjoy your beverage really hot, this is not for you.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Do not bother
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got one as a present. It would not recognize that there is coffee in it after pairing it with my phone. Exchanged it for another one. The coffee would not get to the desired temperature. Cons: expensive, app needs work, flaws in design and execution, very bulky charger. Pros: looks cute.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi lavalove, thank for leaving a review! We are sorry to hear about the experience you had with your Ember. At your earliest convenience, please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue and get get your mug up and running. We are happy to help you out!
Dbbd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 best mug I have ever seen in my life 10/10 yessss
I would recommend this to a friendNice, but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice mug, but it does not heat when it is charging
No, I would not recommend this to a friendSlow service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to buy a GoPro in a matter of hours for my work. I went to the Deer Park store and it Took 15-20 minutes for a sales person to come with a key to get the GoPro I wanted out of the glass case. Afterwards, I waited in a line for ten more minutes to check out. I’d like to give brick and mortar stores my business more often but this makes it hard.
No, I would not recommend this to a friendDisappointed and gave away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money .. I gave it away… wasn’t worth all the effort
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Waste
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take way too long to warm liquid and when it does it’s Luke warm
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Atlas101, thanks for leaving a review and sharing this feedback! The Ember is designed to stabilize an already hot drink down to your specific set temp (so it's not too hot or too cold) and isn't designed to heat up liquid - for best results, we recommend pouring in hotter than your set temp, around 165°F and above. We do appreciate this feedback and will certainly pass this along to our team for future improvements!
The temperature is unsatisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the temperature cannot go higher than what I would like.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Damao, thanks for leaving a review and sharing this feedback! As it turns out, the max set temperature of the Ember is 145°F, but we appreciate your feedback and will pass this along to our team as we continue to improve! If you have any additional questions or concerns, please let us know.
Noember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not figured out how to make this work. Still trying.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a response here! We're so sorry to hear about the experience you've had with your Ember and would love the chance to assist in getting your mug up and running! Please reach out to us directly at support@ember.com so we can assist you further!
cup doesnt stay hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am trying to make a return. I am one day off. This product does not keep warm as it is suppose to. Can you help
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. We'd be happy to help! if you're still experiencing issues, please reach out to us at support@ember.com.
D Bechteler
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look's nice but, does not make the liquid in cup hot. Luke warm at best. I got it for my Mom to keep her morning cup of coffee hot. For her it was not even close. Barely warm.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suck didn’t like the Product where disappointment would never recommend to anyone else
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!