Customer Ratings & Reviews
- Model:
- TM231200US
- |
- SKU:
- 10851357
Customer reviews
Rating 4.2 out of 5 stars with 184 reviews
(184 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible Customer service, product doesn’t last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this gift dec 2022. Mug was good for a couple months and then wouldn't keep the coffee warm after an hour. Fought with customer service and they warranty replaced it. Two months later, same issue on the replaced mug. Fought again with customer service and recieved a second warranty replacement. In August the push lid broke. Fought with customer service to get it warranty replaced. They finally sent a replacement. Guess what, three months later the new lid broke and customer service is nowhere to be found. Extremely poor customer service. You have to fight to get a warranty replacement. There is no phone number to contact Ember. After spending $200 on a mug you think it should work. Do Not Buy, Google ember and read the reviews.
This review is from Ember - Travel Mug 2+, 12 oz, Temperature Control Smart Travel Mug - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs Better Battery Life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product idea is awesome. But the battery life is terrible. I bought this for my wife and she is having to charge it every 45 minutes.
This review is from Ember - Travel Mug 2+, 12 oz, Temperature Control Smart Travel Mug - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer support is atrocious from ember
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steer clear of this mug people, there is absolutely no customer support for this device. Do yourself a favor and reach out to them yourself, you will never get a response from them beyond canned responses.
This review is from Ember - Travel Mug 2+, 12 oz, Temperature Control Smart Travel Mug - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have written a review about this once with no response from you, this can just be a friendly reminder of bad customer service
This review is from Ember - Travel Mug 2+, 12 oz, Temperature Control Smart Travel Mug - Black
No, I would not recommend this to a friend