Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers love the Travel Mug 2+ for its temperature control, distinctive design, overall performance, and ease of use. However, some customers have expressed concerns regarding its battery life, capacity, and size. A few customers feel that the price does not match the value of the product. Overall, the Travel Mug 2+ seems to be well-received, but potential buyers should consider the reported drawbacks before purchasing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 184 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Travel mug

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ember travel mug Little expensive though

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great concept Poor execution

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited for this mug and had high high hopes, but unfortunately it disappointed me. My too major issues: 3hr battery is not long enough and it took way too long to recharge during the day and in between uses. What was worse than the charge was the fact that even if I put boiling water in the mug, it would basically cool it down to its max heat temp.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    No very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No very good battery no good dont work lomg i take it back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves all of the ember products. She has been using this one for a while, and the quality is really good. It would be nice to have a slightly larger option for a travel mug, but this one works great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt stay warm for 3 hours as stated. The cap feels cheap for the price you pay.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shorted out within 2 weeks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Travel mug 2.0 for a Christmas gift. Husband loved it until it quit working not even 2 weeks later. Shorted out burn marks on bottom of cup and charging pin on charging plate not visible. Since it was purchased 2 weeks before Christmas, Best buy wont return it and Ember will not repond to emails. There is no phone number to call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase this year!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, better than expected! I al used to just sipping my coffee on my way to work. Now that the weather got cooler I have to quickly drink my coffee or else it gets cold. Now with this mug I can go back to enjoying my coffee without rushing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for traveling!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology in this product is amazing and it is easy to setup as well as operate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the quality products and I would recommend the store as good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overpriced

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overprice but good quality. Awesome for long days of work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ember travel mug

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my wife and she loves it especially while she is at work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work and wouldnt reset

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for a Christmas gift, but they thought it was only for apple. So i kept it happily for myself. I was excited to be able to have my hot cocoa kept warm through out the day.download the app and then connect. For a moment. Anyways, I followed the instructions and repeated them many times. As it didnt function like it’s supposed to. It should stay warm 3 hrs or all day on the charger. My cocoa was cold to my surprise. Bummed I’ve tried resetting it over and over to still not working correctly. I wonder if this is a common theme or just my bsd luck? I was also thinking that if it would do cold or chilled also and work right then it would b more worth it. Less ice and less watering down beverages. Maybe save some $ instead

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, another useless gadget which doesnt come in handy mostly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife. And she loves it. One of the best gifts i ever gave her.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Broke

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ember travel mug quit working after 30 days. I am so disappointed. My other mug has been fine for over a year so I didn’t buy a warranty for this one. I couldn’t be more upset that I bought this for my husband for Father’s Day and now it doesn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr Gore

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cup suck loses charge replacement cap sucks original cap suck wasn’t able to reset cup back to factory settings overall would not buy again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ember mug

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. No complaints just waiting to see how long it last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mug for commuters!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for long commutes or if you have a desk to put the charger on

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the concept of this but wasn't great. Bought this for my wife for xmas and she at first loved it. I had to return this item 3xs due to the lid constantly not locking in.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gift and I hope it brings joy to the one I love.

    I would recommend this to a friend