Customer Ratings & Reviews

The battery didn’t last long . My wife was disappointed with the cup . For being that expensive I would thought it would have lasted longer. I returned back . Needs more research on it .

Because the battery is gone very soon also we die only couple hours. My drink is cold.

DO NOT BUY!! Broke within a month and Ember support is horrible. If you do buy, make sure you purchase Best Buy support. Maybe they are way better than Ember's support.

It has to be on charger all the time to stay hot..

It doesn’t stay hot long. Only 2 hours. It fits good In the cup holder.

The Ember Travel Mug 2+ is a 12-ounce smart mug designed to keep your coffee or tea at the desired temperature. It has received mixed reviews for its performance and features: 1. **Battery Life**: The mug's battery life varies, with some sources reporting up to two or three hours of heat retention [➊](https://www.cnet.com/reviews/ember-travel-mug-review/#:~:text=The%20Ember%20travel%20mug%20is,The%20mug%20is%20expensive) [➋](https://www.thespruceeats.com/ember-travel-mug-2-review-5083870#:~:text=3,taste%20Only%20one%20color%20option). However, others note that the battery may last around 80 to 90 minutes [➌](https://www.insider.com/guides/kitchen/ember-mug-2-review) [➍](https://www.imore.com/ember-temperature-control-smart-mug-2-review). This discrepancy could be due to different usage patterns or expectations. 2. **Design and Build**: The Ember Travel Mug 2+ is praised for its high-quality materials and leakproof lid. It also offers two size and color options [➎](https://www.thespruceeats.com/ember-travel-mug-2-review-5083870#:~:text=3,taste%20Only%20one%20color%20option) [➏](https://www.imore.com/ember-temperature-control-smart-mug-2-review). 3. **Temperature Control**: The mug effectively maintains temperatures between 120°-145° Fahrenheit, which can be controlled via a connected app. This app is considered user-friendly and offers preset temperatures for various beverages [➐](https://www.macrumors.com/review/ember-travel-mug-2/#:~:text=The%20app%20is%20decent%2C%20and,arbitrary%2C%20but%20all%20of%20the) [➑](https://www.imore.com/ember-temperature-control-smart-mug-2-review). 4. **Price**: A common criticism of the Ember Travel Mug 2+ is its high cost, with many reviewers considering it overpriced for its features and capacity [➒](https://www.cnet.com/reviews/ember-travel-mug-review/#:~:text=The%20Ember%20travel%20mug%20is,The%20mug%20is%20expensive) [➓](https://www.thespruceeats.com/ember-travel-mug-2-review-5083870#:~:text=3,taste%20Only%20one%20color%20option) [➔](https://www.amazon.com/Ember-Temperature-Control-App-Controlled-Improved/product-reviews/B07NQSJRBZ#:~:text=%E2%80%BA%20Customer%20reviews%20Customer%20reviews,I%20really%20like%20the%20cup). 5. **Additional Features**: The charging coaster provided with the mug helps keep the drink hot all day. However, there are limitations, such as the bottom of the mug must not be wet when placed on the charging coaster [➕](https://www.imore.com/ember-temperature-control-smart-mug-2-review). In summary, while the Ember Travel Mug 2+ is innovative and efficient in maintaining beverage temperature, its relatively short battery life, high price, and certain design constraints might not make it an ideal choice for everyone.

Not worth for the money, use and throw cups can hold heat same as this one.

Such a cool travel mug! Sleek-looking but so functional. The cup tells you it's hot and ready to drink once it meets the perfect drinking temperature. Battery lasts about three hours but you'll finish your coffee long before since it stays hot and tastes like it was just poured. Great gift!

I really love this product. It’s keeps my coffee hot until the last drop. My only complaint is that it takes a bit until the app senses the coffee in it. It may be because I have the mug as well and it has difficulty switching from one to the other, not sure. But all in all, very happy with it!

Love my Ember travel mug! I use it every day and it keeps my coffees perfectly heated. I bought an additional charging plate for my work office so that it keeps heating if I take more than 3 hours to drink my cup.

Is very good quality, hi tech , kerp rhe coffee very hot . Just need make bigger

Awesome, my wife loves this mug she loves her coffee hot all the time

The mug itself is great. However, the app on the other hand is one of the most buggy pieces of crap I have ever seen. It keeps crashing on multiple devices. How can these have been around for this long and cost this much and they still not have an app that works?

Purchased for travel, the sensor is extremely frustrating and constantly says "empty" which could be caused by several different things according to the company. Just trying to get the liquid to properly heat, I've used 35% of the battery and it's still not hot. Currently retailing at $200 per mug, this *may* be worth it for an average user at HALF the asking price. Buyer beware.

Only stays warm for like 30 minutes; my yeti mug works better…., seeing if I can exchange. I’ll keep ya posted!

I purchased this gift dec 2022. Mug was good for a couple months and then wouldn't keep the coffee warm after an hour. Fought with customer service and they warranty replaced it. Two months later, same issue on the replaced mug. Fought again with customer service and recieved a second warranty replacement. In August the push lid broke. Fought with customer service to get it warranty replaced. They finally sent a replacement. Guess what, three months later the new lid broke and customer service is nowhere to be found. Extremely poor customer service. You have to fight to get a warranty replacement. There is no phone number to contact Ember. After spending $200 on a mug you think it should work. Do Not Buy, Google ember and read the reviews.

The product idea is awesome. But the battery life is terrible. I bought this for my wife and she is having to charge it every 45 minutes.

Steer clear of this mug people, there is absolutely no customer support for this device. Do yourself a favor and reach out to them yourself, you will never get a response from them beyond canned responses.

I have written a review about this once with no response from you, this can just be a friendly reminder of bad customer service