Customer Ratings & Reviews
- Model:
- QM10081PQ
- |
- SKU:
- 6641443
Customer reviews
Rating 4.4 out of 5 stars with 612 reviews
(612 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the fast charging speed and portability of the 10,000mAh SLIM METAL PowerBank. Many appreciate its overall performance and adequate battery life, with some highlighting its convenient size. However, a few customers have mentioned concerns about the strength of the magnetic connection.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's about 5000mA not 10000mA, charge my Pixel 10 only once.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi phoenixkt,
Sorry the power bank didn’t meet your expectations. The 10,000mAh rating refers to the internal cell capacity, but the usable output is always lower due to energy conversion loss, especially when charging wirelessly. This can make the real‑world charge feel closer to a 5,000mAh pack. I understand this was disappointing, and your feedback will be shared with our team for review.
Rated 1 out of 5 stars
Hard to say
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is hard to review. I ordered it and a month later still haven't seen it. I called and they couldn't do anything about it at that time and just gave me case number. Support said they would call me back but that hasn't happened. Now I see the order is cancelled which isn't the biggest deal but I used some reward certificates and I think they are now gone.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi KentP,
We’re sorry for the frustration with your order and the delay in communication. Since the order was canceled, we recommend contacting BestBuy Customer Care directly to confirm the status of your reward certificates—they should be able to restore them for you. If you still plan to purchase the power bank, feel free to check availability on BestBuy.com or reach out to us for product support anytime.
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Poor Charging capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging discharges very quickly and doesn't last even 1 day
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Khaleel,
Sorry to hear the power bank isn’t lasting as expected. A 10,000mAh unit should typically provide about two full phone charges, but rapid discharge can indicate a faulty battery or internal issue. Please make sure it’s fully charged and not powering multiple devices at once. If the problem persists, contact our support team for troubleshooting or a possible replacement:
Rated 2 out of 5 stars
Oversized
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine , just bulky. It’s bigger than it needs to be
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi JamesI,
We appreciate your feedback! The larger size is due to the 10,000mAh capacity and built-in magnetic wireless charging components, which require extra space for safety and performance. If portability is your priority, you might consider a smaller-capacity model like 5,000mAh for a slimmer profile.
Rated 1 out of 5 stars
Not what I hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality and charging on iPhone 17 pro max is only on slow and not even worth the extra bulk with it not being quick. The magnet is ok but the material it’s on is cheap and caves into the battery if pressed on too hard. The same piece would sometimes separate and expose the battery. Unit was returned as defective.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Relicbloom,
We’re sorry the product didn’t meet your expectations and that you had to return it. Your feedback on build quality and charging speed is valuable and will be shared with our team for improvement.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Ruined after first use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product to take on vacation and charge my phone while away from an outlet. I barely was able to use it once! During my first use of it the battery caved in and completely moved the usb-c charger port part out of its casing and making it inaccessible.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi BatteryMan,
We’re sorry to hear your power bank was damaged during the first use. That’s definitely not acceptable and may indicate a manufacturing defect. Please visit our support page: (https://support.energizerpowerpacks.com/) and fill out the form so our team can assist you with troubleshooting or arrange a replacement.
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Magsafe charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item would be good if it kept a charger long.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi NikoleB,
We’re sorry the power bank didn’t hold a charge as long as you expected. Battery life can vary based on device usage and charging method, but if yours seems unusually short, please contact our support team for assistance or replacement:
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Slow charging, weak magnet
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better options out there, spend a little bit more and get something made by Anker.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi LyonMAN99,
Wireless charging naturally runs slower than wired charging because of energy loss during transmission, and the magnet on this model is designed mainly for alignment rather than strong attachment. It uses a mild magnetic force to protect devices from damage. Sorry this didn’t meet your expectations.
Rated 1 out of 5 stars
Top cover is sunk-in. USB port is misalign
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top cover is sunk-in. USB port is misalign. I bought it before the holidays and just found out the damage. I am now over the return period.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi kicker,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Lasted 1.5 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in less than 2 months. It won't charge. Very disappointed!
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi JenniferB,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Portable Battery charger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad it stopped working in 2 days & I tried several chargers
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi MiguelQ,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Lasted barely a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete piece of garbage - stay away! Bought this in November, broken barely a month later. MagSafe magnet is good, wish the electronics for the charger weren’t such a piece of trash.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi DaveH,
We’re very sorry to hear your power bank stopped working so quickly. That’s definitely not the experience we want for our customers. Please reach out to our support team at:
They can assist with troubleshooting or arrange a replacement under warranty.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Won’t last long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. This charger didn’t last longer than a week, and I use 2 other chargers, so this one wasn’t even used that much
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi JayD,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Not the best but good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger charges really slow and it bubbles up when charging. It’s been doing that since the first day I got it. Other than that it does what it’s supposed to do
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi EdisonI,
We’re sorry to hear about the slow charging and the bubbling issue you noticed. Bubbling is not normal and may indicate a defect in the unit. Please visit our support page: (https://support.energizerpowerpacks.com/) and fill out the form so our team can assist you with troubleshooting or arrange a replacement.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Faulty device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My device stopped charging wireless within two weeks and makes a noise when shaken. I assume some part inside broken free..
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Mani,
We’re very sorry to hear your power bank stopped charging wirelessly and that you noticed loose parts inside. That’s definitely not normal and may indicate internal damage. Please contact our support team at:
They can assist with troubleshooting or arrange a replacement under warranty.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I charged it, but the battery pack when attached to the phone. Threw it away on vacation. Waste of money.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Defective,
We’re sorry you had such a frustrating experience, especially while on vacation. The issue you described often happens if the power bank doesn’t maintain a proper magnetic connection or if the internal battery fails to deliver power after charging. We understand how inconvenient this can be when you rely on it during travel. Please contact our support team for assistance or a possible replacement:
Rated 1 out of 5 stars
Terrible ! All energizer portable chargers r bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Snail slow charging. Not worth it whatsoever. Energizer dropped a ball in all their portable charging products
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi SyedaM,
We’re sorry to hear the charging speed didn’t meet your expectations and that you’re disappointed with our portable chargers. Your feedback is important and will help us improve future designs. If you still have the product, please contact our support team for assistance or replacement:
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Power bank energizer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working with in a month. Not the quality i was looking for.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi FazalK,
Sorry it stopped working so quickly — that’s not the experience this power bank should provide. Please reach out to our support team so we can assist with troubleshooting or a possible replacement:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Teribble Portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy and does not work fast at all. Lucky to get 50% charge out of it.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Sg7278,
I’m sorry this power bank feels heavy and isn’t providing the charging performance you expected. Limited output like that may indicate a defective unit, so please reach out to our support team for assistance or a possible replacement:
Rated 1 out of 5 stars
Item not received
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not received item as of 01/16/26 Order was placed Dec 24th
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi MAlal,
I’m sorry your order placed on December 24th still hasn’t arrived as of 01/16. This is a shipping issue, and the delay is understandably frustrating. You may want to contact Best Buy’s customer service for assistance with locating.