Customer Ratings & Reviews
- Model:
- QM5081PQ
- |
- SKU:
- 6641445
Customer reviews
Rating 4.3 out of 5 stars with 523 reviews
(523 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the charging speed, portability, and overall performance of the 5,000mAh SLIM METAL 20W Magnetic Wireless PowerBank. Users appreciate its convenient size and lightweight design for on-the-go charging. However, some customers have noted that the device tends to heat up during use, and a few desire a stronger magnetic connection and longer battery life.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Doesn’t work as promised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a fast charger as labeling says. It actually says “Slow Charger” when using. Not worth the money
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Shee,
Sorry the charger shows “Slow Charger” during use. Charging speed can vary depending on phone compatibility, case materials, and temperature, which may cause the phone to limit charging to a slower mode. If the behavior still doesn’t match what you expect, the Energizer support team can help provide further assistance:
https://support.energizerpowerpacks.com/
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Energizer - 5,000mAh SLIM - ticking noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device makes a ticking noise that does not stop. I have stopped using it and won’t charge it due to possible malfunctions.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Earl,
Sorry your power bank is making a constant ticking sound. That usually means something is malfunctioning internally, so stopping use was the right call. Our support team can help inspect it or arrange a replacement:
https://support.energizerpowerpacks.com/
- Cons mentioned:Heat dissipation
Rated 1 out of 5 stars
Bad quality - don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gets overheated all of a sudden - bad quality don't buy it - literally I threw it away
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi MohammadS,
We’re sorry to hear the power bank overheated and caused such a disappointing experience. Overheating is not normal and could indicate a defective unit. Please stop using similar products and contact Energizer support for assistance or a possible replacement:
-- Energizer PowerPacks Service Team
- Cons mentioned:Heat dissipation
Rated 1 out of 5 stars
Will not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets to hot and I’m scared that it might catch on fire so I haven’t used it anymore
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Bonnie,
Wireless charging generates heat mainly because of energy loss during electromagnetic induction. When power transfers from the charger to the device, some energy converts into heat. Factors that increase heat include:
．Misalignment between the charger and device
．Thick or metal phone cases
．High charging power (like 20W)
If the device feels excessively hot, it’s best to stop charging and let it cool down. Overheating beyond normal warmth may indicate a defect, so contacting Energizer support is recommended:
-- Energizer PowerPacks Service Team
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Weird noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it’s plugged in, it makes a weird buzzing noise
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Tami,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
- Cons mentioned:Heat dissipation
Rated 1 out of 5 stars
Dangerously overheated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated to a point where it could have burned someone and wouldn’t turn off. Returned it immediately after that. Definitely an issue.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi AACM,
We’re very sorry to hear about the overheating issue you experienced. Safety is our top priority, and your feedback is taken seriously. Thank you for returning the product promptly—this helps prevent any risk. We’ll review this matter internally to ensure it doesn’t happen again.
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Fragile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it 1 time from 3 feet up amd it completely opened up and now it doesnt snap back easy the parts inside moved around and longer usable except with a wire
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Njc1,
We’re sorry your power bank became unusable after a single drop. While the device is designed for portability, it’s not impact-resistant, and internal components can shift We appreciate your feedback and are sorry the product didn’t meet your expectations. Your comments help us improve future designs.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
TRASH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really charge the phone more than just keep it at a certain percentage, got very hot to the point where i just threw it away rather than risk anything.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi NoelO,
We’re sorry to hear about your experience. While magnetic wireless charging can feel warm during use—especially with higher output and a metal housing. Charging performance may also appear limited if the phone isn’t perfectly aligned, the case is thick, or the phone is using power at the same time. We recommend reaching out to our support team so this can be reviewed and addressed: https://support.energizerpowerpacks.com/
Rated 2 out of 5 stars
Battery pack Charging.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim Anlittle long and Slow charging. Good outside of vehicle maybe on walks if you don't mind the size. I got it for my car but it charges very slowly.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi ZayD,
Thanks for sharing your experience. Wireless charging is generally slower than wired USB-C charging, especially in a car where power delivery can be limited. For faster results, we recommend using the USB-C port with a 20W adapter. If the charging speed is still unusually low, please contact our support team for assistance or a possible replacement:
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working very well , not recommended. Because running out very quickly
No, I would not recommend this to a friendRated 2 out of 5 stars
Wireless charging is only around 2W.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Google Pixel 8 with a magnetic case. Other wireless chargers have no problem hitting 8W on my phone, but this one can barely hit 2W.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Harrkev,
Thanks for sharing the details. Wireless charging output can vary depending on device compatibility and alignment. This power bank is optimized for MagSafe/Qi2 standards, which are primarily tuned for Apple devices. For Google Pixel, the magnetic case may not fully align with the coil, limiting power transfer. For faster charging, we recommend using the USB-C port with a 20W adapter. If performance remains unusually low, please contact our support team for assistance or a possible replacement:
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
It’s just ok..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not charge your device well when it’s in the case. It acts like it wants to charge and then stops.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Bridge,
Sorry for the trouble with charging through the case. Wireless charging can be sensitive to alignment and case thickness, especially with magnetic designs. For best results, try removing the case or using a MagSafe-compatible case to maintain a stable connection. If the issue persists even without a case, please reach out to our support team for assistance:
Rated 1 out of 5 stars
Charger pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That item is not good. It is blow up. I can’t use it again. I am frustrated with it. I refuse buy it again. I need them need give me free charger pad for iPhone.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi JessicaL,
We’re very sorry to hear about your situation. This case has been escalated, and we take it very seriously.
Please contact us through our official support page so we can assist you further:
https://support.energizerpowerpacks.com/
Rated 2 out of 5 stars
descent charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes too long to charge. magnet to hold onto phone not the best
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi DavidS,
Sorry the charging speed and magnetic hold didn’t meet your expectations. Wireless charging is naturally slower than wired charging, so longer charge times are normal for this type of product. The magnet is mainly designed to help with alignment during charging, but I’m sorry it still didn’t perform the way you hoped.
- Cons mentioned:Heat dissipation
Rated 1 out of 5 stars
Wireless charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface becomes warmer when charging. So I am hesitant to use.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi,
It’s normal for magnetic wireless chargers to feel warm during use, especially at 20W output. The heat comes from energy transfer and is within safe limits if the device isn’t excessively hot. For best results, keep the charger in a well-ventilated area and avoid covering it while charging. If you notice extreme heat or performance issues, please contact us here:
--Energizer PowerPacks Service Team
Rated 2 out of 5 stars
don't expect too much
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the magnet wasn't that strong and the charger cannot charge to 100%.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi DianeK,
Sorry to hear the magnet strength and charging performance didn’t meet your expectations. The 5,000mAh capacity typically provides about one full phone charge, so it may not always reach 100% if the phone is in use during charging. For stronger magnetic hold, ensure you’re using a MagSafe-compatible case or no case at all. If you believe the product is defective, please contact our support team for assistance or a possible replacement:
Rated 2 out of 5 stars
Phone charger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get to connect to phone Does not connect to Motorola phone ,,,,,,,,,,,,,
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi TerryB,
We’re sorry to hear about the connection issue. This power bank uses MagSafe/Qi wireless technology, which is optimized for iPhone models. Motorola phones may not support magnetic alignment or Qi charging in the same way, so compatibility can be limited. For reliable charging, we recommend using the USB-C cable included with the power bank. If you still experience problems, please contact our support team for assistance:
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Nit recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used know few times and looks like its opening up and looks like a physical damage
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi saii,
We’re sorry to hear about your experience. Please contact us through our support page so we can help you directly:
https://support.energizerpowerpacks.com/
Rated 1 out of 5 stars
Dead after 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product failed within one week of use. The coil was not properly affixed to the casing, indicating a quality control issue. We recommend avoiding this product if possible.
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Mehsimon,
We’re very sorry your power bank failed so quickly and appreciate you pointing out the quality concern. Please contact our support team at:
They can assist with troubleshooting or arrange a replacement under warranty.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Transmitted a slow charge, I ordered online and returned the charger to store, which was very easy
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi TanRista,
I’m sorry the power bank didn’t deliver the charging performance you expected, but I’m glad the return process went smoothly for you. If you decide to try another model later, we’re here to help you find one that better fits your needs.