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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1833 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are impressed with the MAX 10,000mAh power bank's long battery life and ease of use, praising its convenient size and helpful LCD screen. Many also appreciate its affordability and reliable performance across multiple devices. However, some customers noted that the device's weight and occasional warmth during charging were drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,833 reviews
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drained super fast. We have 4 others that will charge our phones 3 or 4 times each. This one didnt charge one phone to 50% before being depleted

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,

      Thank you for the comment.
      If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected. But i dont think its really 10,000 Mah as i tried charging my samsung galaxy tab a7 (which has a 7,000 mah battery) and it only charged it up to 91% when it died. But id say if youre charging a phone its pretty good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the hassle

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Bought once, it worked for half a charge or not even that. Returned bc i thought it was defective, got another one and once i charged it, it started counting down backwards to 0. Very weird products. Returned the 2nd one and went w a product off of amazon that had no name. That one is excellent!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery for phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died to soon. So if i didn't have had another source it would put in a place of feeling unsafe.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes forever to charge and loses battery fast ended up having to get a different one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    USB-C output port doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB-C output does not work - checked with my i-phone and another device - does not charge anything. Was hard to find USB-C output way on the side. Charging old android with USB to micro-USB on phone works fine.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer,
      Thank you for the comment.
      We apologize for the unsatisfactory user experience we have caused you.
      If you have any other questions about the product,
      please feel free to contact us.(service@energizerpowerbanks.com)
      We will be glad to assist you.
      Thank you.

  • Rated 1 out of 5 stars

    Garbage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Did not work at all. Do not buy, save your money.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get a new unit to you immediately.

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a long time to charge. Would not recommend. Better value elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst charger ever. It takes forever to charge with either port. And charges soooooo slow. Also should have capacity to charge more than 2 full phone charges, but did less than 1.5. Mine came partially charged, so maybe it was a defective return. Either way: Not cool reselling it or it’s just a bad product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was already charged 77% when I got it. So I tried to charge my phone but then battery depleted after within 30 min. It took me 12 hours to charge the power bank for 36%. I was really disappointed this Energizer power bank.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get a new unit to you immediately.

  • Rated 2 out of 5 stars

    Doesn’t charge all the way through in one sitting!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed. Had read the reviews so was excited to try it out but I don’t know if it’s just mine that does this but first charge charges up to 70%-80%. Then have to unplug for 10 minutes before I can plug it back to get a charge to 100%.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get a new unit to you immediately.

  • Rated 1 out of 5 stars

    Disappointment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first external phone battery. I used it a couple of times and recharged it with no problems. On my third usage, I drained the ext. battery down to zero, I left it plugged into my phone for at least an hour (I was busy). That night I attempted to recharge the ext. battery but it would not take a charge.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    Defective Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this product. I was only able to charge it once and it didn’t charge again. I took it back to Best Buy and they wouldn’t refund my money because it was past two week purchase date. They said I had to contact manufacturer.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    Unsatisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for an event. The day if the event, it never worked. When I tried to return it, I was told it was passed the 15 return date. I was not aware it was only 15 days. I thought it was 30 days. I asked if they could switch it for another or a store credit, I was told no. $40 wasted!!!

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 2 out of 5 stars

    Regular

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it specifically for an all day event, and kinda died on me, went from 40% to 0% battery all of sudden

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      We apologize for the issue you are having with this product, please reach out to us at service@energizerpowerbanks.com and we will get you a new unit to you immediately

  • Rated 1 out of 5 stars

    Very unhappy.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very unsatisfied with this purchase. This device died on me after an hour of being used even though it's at 85% of it being charged. Also the associates in this Best buy acted as though everything was a joke.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see why it was 20 dollars on sale. It takes forever to charge and the battery dies very quickly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes forever to charge and has to be charged all the time

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 2 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was slow and wouldn't stay charged. It also died very quickly.

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.

  • Rated 1 out of 5 stars

    Too big!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geez its cumbersome and heavy. It’s like s brick!!

    No, I would not recommend this to a friend
    • Brand response from Jamal Chen
      Posted .

      Dear valued customer, Thank you for the comment. If you have any question or concern for the product, please send the email to this address: service@energizerpowerbanks.com. They’re glad to assist you. Thank you.