Customer Ratings & Reviews
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- Model:
- QE20010PQ
- |
- SKU:
- 6589875
Customer reviews
Rating 4.4 out of 5 stars with 153 reviews
(153 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Ultimate Lithium 20,000 mAh power bank's impressive battery life, allowing for multiple full charges of their devices. The clear LCD display is also a highlight, providing convenient battery level tracking. Users find it easy to use and appreciate the fast-charging capabilities of the USB-C PD port.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not worth a penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Less than a month of use and the lsd screen barely works and everytime i try to charge my phone wired my phone keeps shutting off.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi user687775,
We’re sorry to hear about the issues with your power bank. The LCD malfunction and charging interruptions are not normal and may indicate a defect. Please visit our support page for troubleshooting or to request a replacement:
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective when i received it. The package was not new.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .We are very sorry to hear that you received a defective power bank in packaging that was not new. This is completely unacceptable, and we apologize for this disappointing experience. We want to help resolve this for you. Please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so our team can assist you with a warranty claim.-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Stop working a week later with only one charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i literally had this charger for a week and use it ONCE and it stop working BESTBUY you will see me this week that is 3 items i brought the broke on me i kept this one because i thought it would be beneficial but then it stop and stuck on 180 i dont even know what that means i guess broken
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear WilliamC,
We are truly sorry to hear that your power bank stopped working and is displaying an error code. This is not the quality we aim for. The best way for us to assist you is with a direct warranty claim. Please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so we can help.
-- Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Didn’t enjoy the quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest quality didn’t hold a charge and charged product too fast but didn’t charge phone
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Thanks for your feedback. We're sorry you experienced these issues. For assistance, please email service@tennrich.com with your order details and a description of the problem.
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be an unfair rating because I bought an open box item. The item was listed as an open box / excellent condition. I charged it for 3 days and when I went to use it, it only showed 10%. I returned it
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear ChrisG,
Thank you for your feedback. We are very sorry to hear that the open-box power bank you purchased was defective and would not hold a charge, even after you tried charging it for three days. We appreciate you giving our product a chance and apologize that it failed to meet your expectations, as this is not the quality we strive for.
-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Stopped working in a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer will charge my phone. Charging the power bank and it is still stuck at 7%.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear TiffN,
We're so sorry to hear that your power bank stopped working after only a month and is stuck at 7%. This is definitely not the quality you should expect from our products, and we apologize for the frustration.
Please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so our team can assist you directly with a replacement.
-- Energizer PowerPacks Service Team
Rated 2 out of 5 stars
Not sure if I like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keeps turning off while charging a device. I have to keep turning it off and on.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .This is quite unusual. It could be due to a software glitch or a hardware issue. First, please try using a different charging cable or adapter to rule out compatibility problems. If the problem persists, it might be a fault with the power bank. Please provide the following information to our dedicated email service@tennrich.com
Rated 1 out of 5 stars
Not a good pwer bank.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the power bank about 1 month ago and it stoped working. It will not charge pass 6.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 1 out of 5 stars
Not Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is horrible. Had it less than a month before it stopped working.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear Customer,
We're sorry for the problem. As it's under warranty, please send the needed info to service@tennrich.com for a replacement. Thanks for your understanding.
Energizer Power Bank Service Team
- Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Phone Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great. Very compact for my backpack for my job.
I would recommend this to a friend Rated 3 out of 5 stars
Decent portable power bank....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged up decently from mid charge upon purchase. Made of hard slippery plastic and phone charging on it slides around. You can set a phone on it to charge, but the slightest bump moves it off the charge spot. Having some rubberized material to prevent sliding around would have been much better.
I would recommend this to a friendBrand response from Jamal Chen
Posted .Thank you for your feedback. We're glad to hear that the power bank is charging well, but we are sorry to hear about the issues you've had with the slippery surface. A stable connection is essential for reliable wireless charging, and we understand your frustration when the phone slides off the charging spot. We will certainly take your suggestion about a rubberized material into consideration for future product designs.-- Energizer PowerPacks Service Team
Rated 2 out of 5 stars
8 months later, doesn't hold the charge anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this until it started dying too fast. I've had this 8 months now and the charge suddenly dies within hours when it would previously last a few days. I have cheaper $20 chargers that I've had for years that still function properly.
I would recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 3 out of 5 stars
Wireless charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will i be able to use the wireless charger, while the power bank is charging?
I would recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
Yes, you can use the wireless charger, while the power bank is charging.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.