Customer Ratings & Reviews
- Model:
- QM5005
- |
- SKU:
- 6577445
Customer reviews
Rating 4.1 out of 5 stars with 192 reviews
(192 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Ultimate Lithium power bank for its portability, overall performance, and charging speed, making it a convenient choice for users. The size and magnetic strength are also well-received features. However, some customers have expressed concerns about the battery life and heat dissipation during charging, as well as the strength of the MagSafe connection.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Wish i could return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible powerbank it overheats my phone instantly I stopped using it.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Vicki,
We're truly sorry to hear that this power bank caused your phone to overheat. That’s definitely not the experience we want for you. If you haven’t returned it yet, please reach out to us via our support page for assistance or a replacement:
🔧 https://support.energizerpowerpacks.com/
--Energizer PowerPacks Service Team
- Cons mentioned:Magsafe
Rated 1 out of 5 stars
Defective MagSafe doesn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective. MagSafe did not work. MagSafe does not sit
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 1 out of 5 stars
Wireless feature didn't work with iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic wireless feature didn't charge either of our iPhones (13 and 15 models) and only worked with wired connection. Cases were removed and still no charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 1 out of 5 stars
Wasn’t what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger doesn’t charge a lot and burns the charge quick
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi IsidroO,
We’re sorry to hear the power bank didn’t meet your expectations. The Ultimate Lithium 5,000mAh is designed for lightweight portability and quick top-ups, but if it’s draining faster than expected or not delivering sufficient charge, there may be a performance issue.
Please visit our support page at https://support.energizerpowerpacks.com/ so we can help troubleshoot or arrange a replacement if needed.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Power bank Duracell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item because it was getting too hot and my iPhone as well.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear Customer,
We are very sorry to hear about the overheating issue you experienced with our Energizer power bank and your iPhone. This is a serious concern, and we understand why you chose to return the product. Overheating is not the quality we strive for, and we sincerely apologize for the inconvenience and disappointment this has caused.
-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Did not Work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work with my i phone 15. it would not charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Revjcollins,
Sorry to hear the wireless charging didn’t work with your iPhone 15. This model is designed to support MagSafe-compatible devices, so if it’s not charging, there may be a fault with the unit or a compatibility issue we’d like to investigate.
Please reach out to us at https://support.energizerpowerpacks.com/ so we can help troubleshoot or arrange a replacement if needed.
--Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Dislike
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge fast at all . My ports broken and that’s why I got it
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear JakeJ,
We are truly sorry to hear about the issues with your new power bank. It's incredibly frustrating when a new product doesn't work as it should, especially when the ports are broken. The slow charging could be related to the cable or the device you are charging, but the broken ports are a clear defect. We want to make this right for you. Please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so we can assist you with a warranty claim.
-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
charging
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best use for traveling but for short decants is ok
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi IbrahimM，
Thanks for sharing your thoughts! We're glad the power bank worked well for short trips. While its compact size and magnetic wireless charging make it convenient, it’s true that for extended travel or charging larger devices, a higher-capacity model might be more suitable.
If you ever need help choosing a model that better fits your travel needs, we’re here to help!
--Energizer PowerPacks Service Team
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Did not wirelessly charge iphone 14
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a average 5K charger and not worth the price when you can buy a 10K charger for less, even the same brand. Did not wirelessly charge my iPhone 14 with or without the case.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 5 out of 5 stars
Great power bank
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy to use/charge, nice selection of features, and is widely compatible.
I would recommend this to a friendRated 5 out of 5 stars
Great Portable Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My portable charger stopped working so I stopped in Best Buy and this is a great one for the money!
I would recommend this to a friendRated 2 out of 5 stars
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap wireless charger but not worth it… gets hot and only able to charge one phone from 10% to 80% before it dies…iPhone 15 pro
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.