Customer Ratings & Reviews
- Model:
- QM5005
- SKU:
- 6577445
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Ultimate Lithium power bank for its portability, overall performance, and charging speed, making it a convenient choice for on-the-go iPhone users. The compact size and lightweight design are also appreciated. However, some customers have expressed concerns about the battery life, heat dissipation during charging, and the strength of the MagSafe connection.
This summary was generated by AI based on customer reviews.
Loved it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to take when I went to Tijuana to the Hong Kong club. Just in case my wife called I had juice in my phone.
I would recommend this to a friendGreat battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little batter for a reasonable price. Purchased for the MagSafe lock.
I would recommend this to a friendIt’s too dangerous
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using it last night to charge my phone, but the charger pack blew up
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi Crazyjoeishere,
I’m very sorry this happened. A power bank should never fail in that way, and your safety is our priority. Please stop using it immediately and contact our support team so we can inspect or replace the unit:
Battery Charger disapoints
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It charged my phone but made it extremely hot. Apple told me that when a charger gets hot it weakens your phone.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear Customer,
We apologize for any confusion regarding the heat generated by your wireless charger. Please note that if your phone is not aligned correctly on the charging pad, it can cause inefficient charging and lead to increased heat. For optimal charging and to minimize heat, please ensure your phone is centered on the charging pad. If you continue to experience problems with excessive heat even after proper alignment, please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so we can assist you directly.
-- Energizer PowerPacks Service Team
Battery save
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful item to be used in emergency circumstances
I would recommend this to a friendWould not have purchased.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly did not like because this charger takes too long to charge and once charge lose it charge quickly. Secondly while charging my phone it doesn’t reach 100%.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Reta,
Thank you for your feedback—we understand your disappointment. The Ultimate Lithium 5,000mAh power bank has performance limitations due to its battery size and wireless charging design. MagSafe wireless charging offers convenience but is slower than wired charging, and under high power usage, it may not fully charge your phone.
Also, with a 5,000mAh capacity, this power bank is ideal for quick top-ups rather than full charges, especially if your phone is heavily used during charging. These are design trade-offs, not defects.
We’re sorry the product didn’t meet your expectations. If you’re looking for alternatives, we’d be happy to help.
--Energizer PowerPacks Service Team
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not hold any charge Cant even charge my phone once I need my momey back
No, I would not recommend this to a friendBrand response from Energizer PowerPacks Service Team
Posted .Hi TreyannaJ,
We’re sorry to hear your power bank isn’t holding a charge. That’s definitely not normal for this model. Please visit our support page for assistance with a replacement or refund:
--Energizer PowerPacks Service Team
- Cons mentioned:Battery life
Is weak charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only charged with my iphone one time Not even fifty not even a full charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Dont get it unless you want a toaster
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this it gets way too hot and makes your phone overheat to the point it dims your screen
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi NatH,
Overheating that causes your phone screen to dim is a serious issue. It may stem from a faulty charging module or poor heat dissipation. We recommend discontinuing use and letting us take a closer look.
Please visit https://support.energizerpowerpacks.com/ so we can assist you with a warranty claim or replacement.
--Energizer PowerPacks Service Team
- Cons mentioned:Battery life
It’s a no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak charger. Would not recommend. Best Buy won’t let me return it.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats and stops charging. Which is frustrating because the battery is still. Ot charged
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi OmodeleC,
Thanks for your feedback, and we’re sorry to hear about the overheating issue. That’s definitely not how the Ultimate Lithium 5,000mAh power bank should perform. It’s designed with built-in temperature control, so if it’s stopping mid-charge, it may be a fault in the unit.
We’d like to help resolve this—please visit our support page at https://support.energizerpowerpacks.com/ so we can assist you further or arrange a replacement if needed.
--Energizer PowerPacks Service Team
Stopped Working after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it a month ago and it stopped working. Don’t buy this
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Rando,
We’re sorry to hear your power bank stopped working after just a month. That’s definitely not the experience we want you to have. This product is built to be durable and reliable, so if it failed so soon, it may be a defective unit.
Please reach out to us at https://support.energizerpowerpacks.com/ — we’d be happy to help with troubleshooting or a replacement.
--Energizer PowerPacks Service Team
Gets very hot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When wireless charging, this battery pack made my pixel 9 VERY HOT. I tried it a few times on my trip and decided not to risk it. Tried to return at Best Buy when I returned from my trip, but missed the 15 day return window.
No, I would not recommend this to a friendWish i could return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible powerbank it overheats my phone instantly I stopped using it.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Vicki,
We're truly sorry to hear that this power bank caused your phone to overheat. That’s definitely not the experience we want for you. If you haven’t returned it yet, please reach out to us via our support page for assistance or a replacement:
🔧 https://support.energizerpowerpacks.com/
--Energizer PowerPacks Service Team
No-Name Brand Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in a pinch to charge my phone (iPhone 14 Pro). This power bank does not fully charge an iPhone and is prone to overheat. I keep it around as an emergency but there are better options than this.
No, I would not recommend this to a friendWasn’t what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger doesn’t charge a lot and burns the charge quick
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi IsidroO,
We’re sorry to hear the power bank didn’t meet your expectations. The Ultimate Lithium 5,000mAh is designed for lightweight portability and quick top-ups, but if it’s draining faster than expected or not delivering sufficient charge, there may be a performance issue.
Please visit our support page at https://support.energizerpowerpacks.com/ so we can help troubleshoot or arrange a replacement if needed.
--Energizer PowerPacks Service Team
Did not Work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work with my i phone 15. it would not charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi Revjcollins,
Sorry to hear the wireless charging didn’t work with your iPhone 15. This model is designed to support MagSafe-compatible devices, so if it’s not charging, there may be a fault with the unit or a compatibility issue we’d like to investigate.
Please reach out to us at https://support.energizerpowerpacks.com/ so we can help troubleshoot or arrange a replacement if needed.
--Energizer PowerPacks Service Team
Poor ordering experience and service by best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered open box item in excellent condition but Product arrived in worst condition with all scratches and dents. Returned it for another replacement that never arrived. Poor experience. Rating is not for the product but for Best Buy itself
I would recommend this to a friendPower bank Duracell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item because it was getting too hot and my iPhone as well.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear Customer,
We are very sorry to hear about the overheating issue you experienced with our Energizer power bank and your iPhone. This is a serious concern, and we understand why you chose to return the product. Overheating is not the quality we strive for, and we sincerely apologize for the inconvenience and disappointment this has caused.
-- Energizer PowerPacks Service Team
Wireless feature didn't work with iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic wireless feature didn't charge either of our iPhones (13 and 15 models) and only worked with wired connection. Cases were removed and still no charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.