Customer Ratings & Reviews
- Model:
- QM5005
- |
- SKU:
- 6577445
Customer reviews
Rating 4.1 out of 5 stars with 170 reviews
(170 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the compact and lightweight size of the Ultimate Lithium 5,000mAh power bank, finding it convenient for portability. However, some users express concerns regarding the battery life, noting that it may not provide a full charge and can generate heat during use. The MagSafe functionality also receives mixed reviews, with some experiencing inconsistent connection.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Power bank Duracell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item because it was getting too hot and my iPhone as well.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear Customer,
We are very sorry to hear about the overheating issue you experienced with our Energizer power bank and your iPhone. This is a serious concern, and we understand why you chose to return the product. Overheating is not the quality we strive for, and we sincerely apologize for the inconvenience and disappointment this has caused.
-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Poor ordering experience and service by best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered open box item in excellent condition but Product arrived in worst condition with all scratches and dents. Returned it for another replacement that never arrived. Poor experience. Rating is not for the product but for Best Buy itself
I would recommend this to a friendRated 1 out of 5 stars
Dislike
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge fast at all . My ports broken and that’s why I got it
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear JakeJ,
We are truly sorry to hear about the issues with your new power bank. It's incredibly frustrating when a new product doesn't work as it should, especially when the ports are broken. The slow charging could be related to the cable or the device you are charging, but the broken ports are a clear defect. We want to make this right for you. Please visit our support page at https://support.energizerpowerpacks.com/ and fill out the form so we can assist you with a warranty claim.
-- Energizer PowerPacks Service Team
Rated 1 out of 5 stars
Wireless feature didn't work with iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic wireless feature didn't charge either of our iPhones (13 and 15 models) and only worked with wired connection. Cases were removed and still no charge.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
- Cons mentioned:Magsafe
Rated 1 out of 5 stars
Defective MagSafe doesn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective. MagSafe did not work. MagSafe does not sit
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 1 out of 5 stars
charging
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best use for traveling but for short decants is ok
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Hi IbrahimM，
Thanks for sharing your thoughts! We're glad the power bank worked well for short trips. While its compact size and magnetic wireless charging make it convenient, it’s true that for extended travel or charging larger devices, a higher-capacity model might be more suitable.
If you ever need help choosing a model that better fits your travel needs, we’re here to help!
--Energizer PowerPacks Service Team
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Did not wirelessly charge iphone 14
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a average 5K charger and not worth the price when you can buy a 10K charger for less, even the same brand. Did not wirelessly charge my iPhone 14 with or without the case.
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.
Rated 5 out of 5 stars
Great power bank
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy to use/charge, nice selection of features, and is widely compatible.
I would recommend this to a friendRated 5 out of 5 stars
Great Portable Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My portable charger stopped working so I stopped in Best Buy and this is a great one for the money!
I would recommend this to a friendRated 2 out of 5 stars
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap wireless charger but not worth it… gets hot and only able to charge one phone from 10% to 80% before it dies…iPhone 15 pro
No, I would not recommend this to a friendBrand response from Jamal Chen
Posted .Dear valued customer,
Thank you for the comment.
We apologize for the unsatisfactory user experience we have caused you.
If you have any other questions about the product,
please feel free to contact us.(service@energizerpowerbanks.com)
We will be glad to assist you.
Thank you.