Customer Ratings & Reviews
- Model:
- B11B252201
- SKU:
- 10840447
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WorkForce ES-50 Mobile Color Sheetfed Document Scanner for its ease of use, scan quality, and compact size. Many find that it gets the job done, and appreciate its lightweight design. However, some customers have expressed concerns regarding the software, connectivity, compatibility, and paper handling.
This summary was generated by AI based on customer reviews.
My scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product for best price. Works perfect for required stuff.
I would recommend this to a friendNot yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had the opportunity to use just yet but will keep you all updated
I would recommend this to a friendBrand response from Epson
Posted .Hello Smart, thank you for reviewing your new Epson ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
- Cons mentioned:Connectivity
Epson E50 Scanner
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item as a Christmas gift to someone. Now the scanner will not connect to the internet. This gift has not worked correctly since it was received. And now I find out it is to late to return or exchange the gift because the 14 days has passed days. So irritated with this product.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Letmeknow, we apologize for the disappointing experience that you had encountered. Your WorkForce ES-50 scanner includes free lifetime technical support, and we would like to hear more about this connectivity issue. Please reach out to our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We look forward to your call. Kind Regards, Bobby - The Epson Team.
Nice scanner, but...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this scanner at first. I've had for 6 months and for the past 2 months I keep getting lines through every page I scanned. I bought the kit to clean it and it helped for a week and now there are 2 annoying lines through every page.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello AmyM, we apologize for your disappointing experience with the ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Your scanner also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
https://youtu.be/pKForUtTFhc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is used for my business. https://youtu.be/pKForUtTFhc
I would recommend this to a friendBrand response from Epson
Posted .Hi DhowTo, thank you for your feedback on the ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Your scanner includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Pros mentioned:Ease of use, Scan qualityCons mentioned:Connectivity
Great Little Scanner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ES-50 is a small portable document scanner that works quite well in turning documents into searchable PDF files. It is possibly the lightest portable scanner on the market. The ES-50 is easy to use, single-sheet-feed scanning is fast, and optical scan resolution is 600dpi. It is versatile in that not only can you feed documents up to 8.5” x 72,” you can feed business cards, receipts, and the like. Download the applicable software for either Windows or Mac devices, plug in the USB cable to your computer, and it’s ready to go. There is a lot to like about the ES-50, but it isn’t perfect. While the scanner is portable based on size and weight, it must be USB cable connected to your computer for it to operate. No Wi-Fi! If a wireless connection is not needed or desired, this one is for you. If it is important to “cut the cord,” get the ES-50’s big brother, the ES-60W. Either way, you can’t go wrong with Epson. Judging the ES-50 totally on its own merits (lack of Wi-Fi not being held against it), I do recommend it for the ease of operation and the quality output.
I would recommend this to a friend Not really good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I don't know who can use this but the quality is poor.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LD69, thanks for sharing your experience. We appreciate your business and will forward your feedback to the relevant Epson department to help improve the performance and quality of our products. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure that the product functions as designed. Kind Regards, Matt. – The Epson Team.
Poor built and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with this scanner. It worth to spend 200$ extra and buy an expensive one rather than this one . It stop working suddenly and won’t scan anything .
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi PrachiP, we apologize that you are having issues with your scanner. Your Epson WorkForce ES-50 has a one-year warranty and includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
- Cons mentioned:Compatibility
Disappointing.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work most of the time. Some of the problem might be procedural, because I got it to work at the Geek Squad, but I'm not sure that is the whole issue.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello customer, we apologize for your disappointing experience with the ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Your scanner also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
- Cons mentioned:Software
another failed Espon product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product totally sucks. I have to delete the scanner and drivers and reupload everything just to get it to work. Every single time.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello prdirishpiper, we're sorry about your disappointing experience with the ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
I just want my 25 bestbuy points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm just writing this so I can get bestbuy points.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, thank you for taking the time to write this review on your new Epson ES-50 scanner. We will make sure to share your feedback with our product teams. Sincerely, Sam - The Epson Team.
- Cons mentioned:Connectivity
Quit working a week after purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first week. Quit working and won’t connect to my laptop anymore. Did all the trouble shooting, updated drivers and it still won’t work.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Daciab, we're sorry about your disappointing experience with the ES-50 scanner. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-50/s/SPT_B11B252201#questions. Additionally, your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team.
Not Worth The Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scans produced are horrible! Not worth the money spent! Returned this scanner the same day!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi DOrso, we appreciate your time in sharing your experience, and will be sure to pass your feedback along to our product teams. Best, Alissa A. – The Epson Team.
Incomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult for installation . No software to support.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello James555, we're very sorry for the trouble that you've experienced with the initial setup. You can find useful information information, including FAQs and printer software, on the product support page at www.epson.com/s/SPT_B11B252201. If you need further assistance, your WorkForce ES-50 scanner includes free lifetime technical support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. We're here to help. Sincerely, Bobby D. - The Epson Team.
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad device have used it a bit does not feed very well
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Fray808, thanks for taking the time to write a review. We are sorry that you are not completely satisfied with your WF ES-50. Please see FAQs at https://epson.com/faq/SPT_B11B252201~faq-0000c17-es50_65wr to address the paper feeding issue. Should you need assistance, your product comes with lifetime tech support and our Epson Support team would be happy to help. You can call us at (562) 276-4382, Monday – Friday 6 am – 8 pm (PT), Saturday 7 am – 4 pm (PT). Regards, Matt – The Epson Team.
Worked great for 5 days - then blank pages
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a disappointing scanner. For $100, I expected it to last more than 12 scans and more than 5 days. I purchased this January 11th and January 16th, it started scanning with black lines. I used the cleaning strip and now it doesn't even scan anything - just blank pages. Contacted Support and they had me remove the drivers, remove and reinstall the software + drivers and the scanner is doing the same thing. At this point, I don't even want a replacement. I'm going to return it and look into another brand.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi puppersP3D, we apologize for the disappointing experience that you had encountered with the WorkForce ES-50 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how many times I tried cleaning the device, there were always scan lines through the image
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Brittany, thank you for your feedback. We are sorry to hear that you are having issues with lines in your ES-50 scans. Please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
Scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner leaves a streak on copy after scanning. Doesn’t matter if it’s a picture or document
No, I would not recommend this to a friendWaste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning to store. We were unable to download the required drivers and software. After multiple attempts and getting disconnected from Epson we decthat the time spent was not worth it
No, I would not recommend this to a friendPictures get stuck when inserting it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you feed a picture into the scanner it will go half way in and one part stops moving while another is still moving causing the picture to start turning at an angle.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Marvel, we are sorry to hear that you are having issues with your ES-50. Epson provides useful information product in the User’s Guide at www.epson.com/support/es50 including tips on how to load paper and avoid paper jams. Your scanner includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We appreciate your purchase, and we value your feedback. Sincerely, Joseph – The Epson Team.