Customer Ratings & Reviews

The folks who came in to assemble my elliptical didn’t put it together properly. The elliptical started squeaking on the third day even though I only worked out on it and didn’t move it at all

This review is in no way a reflection of the installation team....they were great. Highly disappointed in Best Buy. Started off with not arriving on the original install date. Then Machine arrived with a broken screen. Rescheduled a new delivery of a machine not broken only to have them not show up again because the machine was never reordered. This occurred twice! Finally after over a month the installers had to walk Best Buy team through the process to finally get a new machine ordered and delivered. Machine is great now that I can finally use it correctly!

It was a horrible nightmare!!! 3 NO SHOWS, I literally spent hours on the phone trying to reschedule my appointment after the assembly company (Texas Home Pros) cancelled and said I needed to call BBY and set up a new appointment. called BBY cust serv got xferd 5 times spent about 2 hours on the phone, got a new appointment. Assembly company NO SHOW again and repeat steps, hours on the phone to reschedule assembly company NO SHOW again… until finally we drove up to BBY and cancelled the entire order! Thanks for nothing

To be honest I don't know if it was a bad install or just bad engineering. Machine started making a loud scratching sound less than a month after it was delivered and assembled.

The 3rd party person that installed my hidden wire mount cut and inch too much out of the wall. Now there is a huge gap in my wall. I told him i needed this fixed. He said within 48 hours someone will be out. 8 Days later a guy comes out and tries to talk me out of having him fix my wall. Finally he agrees and said ill be buy the day before Thanksgiving. It’s December 4th and nobody has show up to fix my wall. Why did i even pay to have best buy install it when i could have done a job that poorly myself.

They did not call to tell us they would be late until after the whole morning window was over. Then once they arrived they did not put the bike together correctly.

It is a third party vendor that comes out and puts it together, not actual Geek Squad. They put it together and it doesn't work properly, so I am trying to return it , so I can eventually get another model, but they keep not showing up when they are supposed to come. Lesson Learned not to buy anything that requires delivery and install from BB!

They did a terrible job. They gave me incorrect guidance on how to turn on/off (in fact, the instructions conflicted directly with their guidance to the point if I followed what they said, I would have damaged the equipment). The seat of the bike fell off during the first adjustment, and one of the pedals fell off during the first ride. They also seemed in a rush to do the job (although I asked and mine was their last appointment of the day) and the result showed.

The pedals were placed incorrectly. When I called to have this fixed, I was told that the instructions were unclear and left a lot of details out. They would come back to fix on the day they were scheduled in my area 1. I paid professionals to assemble the elliptical. Not my problem the instructions were unclear 2. They never showed up or called. 3. I am requesting a refund of $213.00 that I was charged for what should have been professionals assembling my elliptical

The seat was loose and there were washers that were not used in the installation. I verified the instructions and there were no extra pieces included.

I was told installers would come between 1:00 and 3:00; they showed up considerably later. They put the poles that one uses for the arms on backwards, had trouble with the screws when fixing this and lost a washer, which was needed to hold the pole on the rod it was attached to, so it came off at first use. Now I find I can't get someone here to fix it until into December.

They assembled it quickly and were very friendly, but my elliptical squeaks very loudly now when in use.

Extremely bad installation. The pedals are too tight, haven’t been able to use the product since delivery. Have requested re-installtion multiple times since then through phone and chat but no response from best buy! I am a TOTALTECH member and I still get this treatment!!! Extremely DISAPPOINTING!

I booked this appointment a month prior and left work early to get home in time and no one showed up. No calls no emails nothing. Just a no show. Called customer service and just got a sorry about this you can reschedule. No explanation. Terrible service.

The installers were friendly and cleaned up after themselves. However, after they left, we realized that they hadn't connected the heart rate monitor. They did not leave a phone number to contact them. We've been trying for almost 2 months to get Best Buys Geek Squad to fix it. Nothing yet!!

This was terrible service, probably the worst service I ever had. The third party company utilized by Best Buy rescheduled on me several times and didn't even bother to show up the third time, nor call to cancel. Eventually, once showing up, the installation team was fine and the product is good as well (fourth time).

Horrible service and worst experience in trying to get equipment delivery after one month delay after purchased. Best Buy did not deliver purchase equipment for more than six weeks after online purchase. Installation team messed up seat bolt making the bicycle inoperable for use.

This bike is extremely uncomfortable. The seat does not remain secure requiring regular adjustments during a single ride . Craftsmanship overall is a lot of plastic parts . Not worth the money or the time you’ll spend trying to fix it

The elliptical was thrown together, handles were loose, the front was closed properly, they didn’t leave the manual. Then the elliptical turned out to be improperly installed and did not work. Until they came out disassembled it and put it back together 2 weeks later

They put it together, then i had to fix what they messed up. SMH!