Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 369 reviews
(369 customer reviews)Rating by feature
- Service3.6
Rating 3.6 out of 5 stars
- Professionalism3.6
Rating 3.6 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put the handle bars on backwards The appearances of the two installers lack
No, I would not recommend this to a friendRated 1 out of 5 stars
nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the absolute worst customer service i have ever dealt with. Best buy's high expectations have gone down hill fast recently. Multiple orders with the most horrific customer service back and forth set of calls, home visits, home delivery, home pickup ever. will never purchase from this company again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Incorrect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed damaged with nonfunctional parts. One install technician has done his best to right the mistake but Best Buy customer service has been less than helpful with the entire thing and the store has yet to contact me like they said they would to replace the product and right the mistake.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. The guys came in didn’t have a clue on installation of the bike. Didn’t put the peddle on properly it fell of the first ride. Best Buy should not be selling exercise equipment. I guess it was my fault buying from a electronics store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Took a month and hours on the phone. Done by a third party contractor and Best Buy takes no responsibility and is no help. They would reschedule my appointments with no warning and just not show up. Waste of money and horrible customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not assembled correctly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CLMBR was not assembled correctly and the company has to now come out to my house to finish the assembly so I am still not able to use the equipment that I purchase three weeks ago.
I would recommend this to a friendRated 1 out of 5 stars
Horrible assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I was scheduled 2x and no one showed or called the geek squad after 2 months of back and forth told me they had no one to assemble my items in my area and to keep calling back
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were nice enough and seemed to do a good job but bike is falling apart. I’ve managed to put some parts back but the pedal keeps falling off and now I can’t ride and I can’t get a hold of anyone to help me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our installation was cancelled and pushed back two weeks…so I don’t know!!! Still haven’t heard back from anyone when I asked someone to call and talk to me about it. Not been a good experience!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a horrible experience, the installation of my treadmill was great but the one for my elliptical was the worse, they forgot to add e few screws and when I started using it the whole pedal came out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
ueless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they didn't assemble it. I have a box. I have been in contact with the store multiple times to rectify this. No luck. I have two years insurance on a box.
No, I would not recommend this to a friendRated 1 out of 5 stars
Elliptical assembly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after assembly, the elliptical begun falling apart. First it started with a screw falling out from the pedal and then it started making noise from the inside. What did I pay 200$ for ?
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR COMMUNICATION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a joke, they scheduled to come out 4 times and didn't call or show up. I ended up putting bike together myself after 3 weeks of waiting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all it cost me 299 to installed it almost as much as the bike cost, after 2 weeks of lightly use one of the paddles felt off
No, I would not recommend this to a friendRated 1 out of 5 stars
When are you actually coming to do the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No It isn’t installed it was only delivered!! It was delivered before noon and I was told someone would be back between 12-8pm to install
No, I would not recommend this to a friendRated 1 out of 5 stars
Concerning Process to Schedule
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geez this was the worst process to have a technician come out to set up my treadmill. Once the technicians arrived they were amazing. The scheduling process sucked!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst installation!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installation was done wrong and after a month I'm still dealing with costumer service trying to get an appointment. Save your money on this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Will not purchase ever fromBest Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No installation was done! No courtesy call at all! Worst customer service ever! Took 2 weeks for my refund installation!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad took the machine back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the machine could not be assembled by geek squad and was returned. I no longer want the machine please issue a credit Thanks
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They changed appointment three times and no one ever showed up. I did the installation myself.
No, I would not recommend this to a friend