Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 369 reviews
(369 customer reviews)Rating by feature
- Service3.6
Rating 3.6 out of 5 stars
- Professionalism3.6
Rating 3.6 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not connect it to WiFi or show me how to use it programmed it and shipping was free so 150 for them to put it together which was not worth it at all
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible Delivery Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was horrible. Was given a 7 am to 1 pm window and got delivery after 6 pm
No, I would not recommend this to a friendRated 1 out of 5 stars
Not free w/ Total Tech.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible installation. Still charged me even w/ total tech membership
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers cancel or just don't show up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers have canceled on me twice so far. Not worth it.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. No one ever contacted me and no one ever showed up.
No, I would not recommend this to a friendRated 5 out of 5 stars
Mr.DGB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resistence on my new schwinn 730 bike was not working. The technician very quickly found the cause - one set of wires was not connected properly. It only took a few minutes. I am very glad that I signed up for the Best Buy service program.
I would recommend this to a friendRated 5 out of 5 stars
My assembly experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were very efficient & polite & did a great job explaining how to work my machine
I would recommend this to a friendRated 5 out of 5 stars
Great job
Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sean Clark did a great job putting together the bike and delivering it and setting up final items
I would recommend this to a friendRated 1 out of 5 stars
NAL GROUP - 3rd Party Vendors - BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy doesn't send Geek Squad to do these deliveries. They use an outsider 3rd party vendor and in Chicago it's called NAL Group. These people are a nightmare to deal with and will cancel last minute without consulting you and set a new appointment. Good luck getting your fitness equipment. Bestbuy doesn't care if these vendors never meet their appointments. Trash service!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.