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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 474 reviews

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  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 4). Customers appreciate the delivery speed and find the service easy to use. The installation service is also well-received by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 474 reviews
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Install with no problems or scratches. Clean Job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Where customer service went to die

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 10/23/2024 scheduled to deliver on 10/29/2024. Delivery did not happen. I then spent two weeks of multiple (every day) calls speaking with multiple customer service representatives. Far too many calls and representatives to list here. I will be sending a long letter to corporate customer service executives with all details. This has been the absolute w.orst experience with customer service in 60 years of life. Cant put it stronly enough to express how bad customer service at BestBuy really was. Finaly delivered on 11/19/2024 21 days after it should have been.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice option to pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to know they would come and drop off the new television and take away the old television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tools

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tools the delivery guys used to hook up the water line to the refrigerator for the ice machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time ready to go! Very professional team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Had no problems at all. I recommend it and will use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek install person was quick, knowledgeable, and very professional. You have a great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team were quick, efficient and careful. They provided excellent customer service with a smile!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery service. Even during covid delays they got it too use earlier then expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were courteous and helpful! They called letting us know they were close by our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was in a timely manner and there was no damage to the package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these delivery guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this one delivery guy many times and he is friendly, and courteous always. does a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICK @ the Santa Fe NM store is a genius! Worked out all of the bugs on this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy they delivered

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent team delivered and installed our gas stove. Easily performed the LP conversion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men were courteous and took great care not to damage our new floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received both punctuality and efficiency at a bargain price. We are very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    early

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they came earlier then expected! They called first 5o see if that was OK and that was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent shipping

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service came on time thanks,very good wrap the tv no problem thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love to know that I can extend out the warranty for expensive appliances for an added piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you buy top shelf appliances from Best Buy always get professional installers for your equipment

    I would recommend this to a friend