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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 474 reviews

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  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 4). Customers appreciate the delivery speed and find the service easy to use. The installation service is also well-received by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 474 reviews
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Nice work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were early and made a difficult delivery down some steps into my basement without mishap. They rocked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery of TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. No issues at all with drivers, and they brought right to the door as requested. Our deck stairs aren’t exactly easy to navigate, and staff did a great job. The “problem” was the amount of time the store scheduled the delivery out for. SO, SO LONG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery from Mankato MN store staff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was efficient, kind, and supportive. They completed the installation and removal in a timely fashion. They were amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad Best Buy comes to my home a long distance from Madison.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    What I bought was brought to my home.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fantastic to have the products delivered to my house and then installed. Also explained how they worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered on time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in butler Kentucky. We was worried about buying such a large tv and transporting it 30 mins to our house but with Best Buy our worries went out the window as they offered on time delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was an easy process just had to make sure to open the door and the rest was easy and they were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marci S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and polite Answered all our questions. were knowledgeable too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Zone 4 Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing about my delivery that I don't like is the delivery is only available on Tuesdays durning the hours I work. I wish there was more flexible scheduling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Exchange

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team had great communication of arrival and made it really easy to get the job done. The service was very quick and they went the extra mile to make sure all was right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting nearly a month from the original delivery date, happy with the v purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers of the Geek Squad were amazing (Trevor and Xerein). They accomplished the impossible. I know many installers would have thrown their hands up and said "this "ain't gonna happen". Taking the old range out was tight, but installing the new one tighter. They stuck with the situation, figured it out and did an amazing job. It really was a tight fit!!!! Amazing, and job well done! Thanks so much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen who delivered the appliance were friendly and professional. Thanks!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy worse washer ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my first set of samsung washer n dryer for 13 years decided to go w samsung for my 2nd set absolutely the worst set ive ever owned with in 2 n half years the dryer was replaced the washer receiced a new motherboard 6 months later washer is being replaced washer never ran rifht from day 1. Fabric softner and bleach would release as soon as you poured it in there was hardley any water in tub when washing spin cycle would vibrate the whole house writting on both washer and dryer was wiped clean with in 5 times of simply wiping down front do not buy unless you buy warrenty and plan on replacing with first 3 years now best buy did take care of me and both are being replaced so 5 star to best buy 1 star to samsumg

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Special delivery.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery is a good option when dealing with objects that are to big for you to handle by yourself or put in the trunk of your car.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Connection hoses were not present when de3livered.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All parts did not arrive with the washer. Many days latter, after several phone calls the parts arrived. Since we were in need of the washer we installed rather than wait for service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install on range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was perfect, very knowledgeable and polite. Jose' and the big guy were great. Everything was done to perfection. Cleanup was done and would definitely recommend these guys for installs. Everything was tested, and explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivey was good. They arrived on time and had no issues removing and installing.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done in good timing the workers were polite showed how to work !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly and no hassle in and out,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    I would recommend this to a friend