Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 124 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.2 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are delighted by the Extended Delivery Area (Zone 6)'s overall performance. Customers highlight the service and expertise as being very good. There were no negative comments about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 124 reviews
  • Rated 5 out of 5 stars

    Great communication

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had great communication and based on my locale, they rearranged their route and came to me first. Very appreciative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job delivering my appliance’s. The were able to help me with the small issue I have with dent in the door of the dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was extremely good love the customer service all very friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live a 45 minutes from Best Buy. But we were fortunate than they delivered to our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery Team!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was excellent; stuck to strict Covid rules for my protection and theirs. Unpacked stove, inspected to assure no damage during delivery, and thorough on instructions to prep stove for first use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well damaged some of wood , but was very helpful to get everything fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the delivery men where professional and funny! There was two different teams. The first two put microwave and fridge in. Another guy came the next day and installed the dishwasher and stove. All where fast and efficient! JJ, Ivan, and Nick. Thanks guys

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overcharging exceedingly. Scam

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was appalled at the cost of delivery to my home. I am located 67 miles from store. Even if the trucks only get 20 miles to the gallon and use diesel fuel that is only $20 in extra fuel costs. What a scam

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and installed the TV on my stand. I chose to purchase an extra long stand for the TV vs mounting on the wall. They helped set up the TV and carried off the large box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with customer service. They even came to my house out of town on the day they normally don't come to my town. And when I got here they were very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, thank you!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live over 50 miles from my closest Best buy, but the delivery service was able to schedule for less than 7 days - I was very impressed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I paid $100 + tax for lousy service.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took four attempts and many excuses before I received a refrigerator that was not damaged (previous ones had dents, scratches, and broken door handle).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was FREE, with a low cost installation! This saved us because none of us had a truck to go pick it up. They secured the stove securely to the kitchen floor. Quick and efficient! Great customer service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service technicians. Had the unit installed and running and tested in a short amount of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drivers were great. Called us when they were in route and when they were close. Very fast and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the delivery.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful delivery people, they were on time, polite, and helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Delivery Experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible delivery experience. Staff was overtly rude and we did not appreciate the lack of professionalism and customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came over a hour away and have me a precise time they be here. Everything went great and they were here and gone and I was asked if they could do anything else. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was delivered in a timely manner and they were very professional and friendly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good setup but truck got stuck in our yard. Got unstuck so towtruck didnt have to be called

    I would recommend this to a friend
Sponsored