Customer Ratings & Reviews

I replaced my 2 year old Charge 2 which failed after I cracked the screen and later got it wet. Was looking at the Charge 3, but grabbed the Charge 4 on sale around Fathers Day. My Charge 4 worked for less than one week. After that, it failed to show any data for Steps, Heart Rate, Sleep, etc. I worked through the online help / troubleshooting and tried the various reboot procedures with no change. After multiple attempts, I finally got through to FitBit online chat support. After 30 min of explaining my problem and long waits for response from the tech, I was told that my issue needed to be elevated and I would hear back via email in the future. I asked when, and was told "no definite time, just watch your email for a message". I called BestBuy and was promptly promised that a new device would ship and arrive in 2 days with a return label for the defective device. Excellent service from Best Buy! I've since recalled that the Charge 4 had 2 firmware updates ... one immediately upon activating it, and a 2nd a few days later. That 2nd firmware update failed, and had to be restarted. It completely on the 2nd attempt, but I'm suspicious that's when my problems started. I'll update this review after I get some miles on the replacement Charge 4.

In to Best Buy-sales person-purchase and out in less than a 1/2 hour and got what i was looking for.

I bought my wife this as a gift. It's perfect because it helps her stay active as well as connect to her phone

Returned this as I have a Samsung Galaxy Watch that I still like better. Nothing bad to say about it.

May have too many settings which makes it hard to switch to the right ones

So far I really love my Fitbit! Setup for the device was easy and took no time at all! Thanks BestBuy!

Tried to buy warranty for this item and couldn’t, not use why? So far, so good just hopeful no future issues.

Great activity device. Thanks to Best Buy for offering the best deal among many competitors!

Pretty good quality for the money like the color choices

Good, helpful. Much needed. Like the look and feel, not too heavy.

I love that this monitors my progress on my daily workouts which helps me tweak them to maximize performance

Love this . I wear it every day since i bought it. Every one should own one of these

Should have larher graphics/numbers for better reading

Great tool, comfortable watch. I would recommend the Fitbit to anyone wanting to monitor their fitness.

This fitbit is perfect for my son. He enjoys the features and I get to track his health.

It has more features than I need but that's ok. I enjoy checking my sleep patterns and other things too.

Works well, though takes an effort to understand the interface.

Very useful. Unfortunately sometimes i can still be a lazy bum so i am still fat boohoo.

A little hard to get set up and understand for the tech challenged but a little patience and it works great.

This is just what I needed! It has encouraged me to move more, being conscious of keeping active!