Customer Ratings & Reviews

Good. Comfortable. Does what is supposed to do. I miss a better interface with the mobile app.

Give you a good idea of your sleep habits. To bad they have a plan you have to pay for.

Lasted 14 months until the screen went black. The fitbit needed an update and after that would not sync. I did everything that was recommended in the fitbit forums. I reset many times from the charger button, I uninstalled and reinstalled the app. I called and customer support could not help either. The screen just blew out I suppose. When I reset, the fitbit logo shows a second then goes black. Thats it. The lights on the bottow light up but the screen was just not responding. Fitbit gave me a 35% discount to buy a new fitbit since i was over warranty so i give them 2 stars for that. Something better than nothing...Something is wrong with this fitbit as i read many people had the same issue.. Synching was a problem too. It took too long most of the time.. I initially went to best buy to see if maybe they knew of a solution and they sent me to the cell phone workers to help...they of course couldnt help..didnt want to help..its always a hit or miss with the friendliness at the best buy phone employee area..there is always someone there with a bad attitude.

Nice bright display. Much better then the Charge 3 it replaced. Band much improved and easy to use.

I had to replace my old Fitbit when it was damaged in an accident. This one is great!

I like what the watch does but the band will wear out quickly, just like the band on my last one, a Fitbit 2. The small piece of rubber won’t last long being squeezed through the other half of the watch band. I like dealing with Best Buy, but hope I didn’t make a mistake on this model of Fitbit! Can’t really give a complete review as the watch technically isn’t even broken in. Only charged it once.

Very comfortable. I love the color display. Is easy to see in direct sunlight. Prompts you to move every hour. I just love all the features.

I already have a fitbit charge 4 and I bought this charge 5 for my wife and she is completely happy with it. she uses it every day for fitness.

Wife love it. I bought her a Samsung watch and she returned for this. I guess all the other features on the Samsung was distracting

The original watch band is not very comfortable so I ordered different watch bands that are a much better fit.

Accurate, easy to use, band is comfortable and stays clean. Keeps me motivated to get physical activity every day!

Much better than the Charge 3. Easy to read data, time and text/calls. Also enjoying 6 month free premium

Bought this as an upgrade to the Charge 3. There are many great upgrade on this device that make the upgrade worthwhile. It's compact and comfortable, but I did swap out the Rubber bands for a 3rd party cloth velcro band.

Only worked for about 3 weeks. Because I wasn’t offered a warranty policy when I purchased it, Best Buy refused to do anything about its malfunction, so I contacted Fitbit directly. They tried troubleshooting the problem and eventually decided a replacement was best. Just got the replacement so hopefully it does better

Nice replacement for now outdated fitbit flex. Only thing missing is audio control support

Love, love, love this device! I'm so glad that I updated. Yes, there was a wait for the ECG reading and daily readiness score, but it was worth it. I've had no issues with tracking or syncing and the quality of the product is way better then that of the Luxe.

Fairly durable. Multiple menus can be a challenge. Band wears out quickly.

great buy, my Fitbit charge 3 had died. Could not read the screen, it was so dim. This charge 5 has a larger display which makes it easier to read. Still learning all the controls.

Works as well as my previously owned one which died unexpectedly after one year. Lovely gold rose gold color which is unexpected. Linked immediately to my phone and account seamlessly.

Fitbit Charge 5 is fairly easy to setup and pair with phone . I like the big display as it is easy to read