Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 3101 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the Charge 5 Advanced Fitness & Health Tracker very favorably, particularly praising its excellent battery life, ease of use, and bright display. Many appreciate the sleep tracking and accurate fitness metrics, including step and heart rate monitoring. The device's compact size and attractive design are also frequently cited as positive aspects. However, some users have expressed dissatisfaction with the band's comfort and occasional syncing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 3,101 reviews
  • Rated 3 out of 5 stars

    Good Fitbit with worse than promised GPS/battery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid Fitbit with much worse battery life than it promises, and a mediocre gps. I bought this mostly because of the battery life promise of several days - but find I need to charge it daily. It also has a built in GPS but I can never get it to connect and settle for having it use my phone GPS. Besides that it's a very good GOS and tracks everything I want. There are also lots of bands to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Fitbit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had it that long, but so far it much better than my older model. It isn't the most comfortable to wear at night in order to use the sleep mode features, but there isn't much you can do about that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NO Happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a mistake and destroyed the box or it would come back. Will not hold a charge and could never get it linked with my phone. Came back and bought a Versa, and it is working fine, no trouble putting on my account. STUCK with useless Charge 5

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty accurate step counting as well as plenty of other features. Bought this for my daughter and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a device that would let me simplify and focus on my health, and this is just what I wanted. My Apple Watch battery was becoming an issue and I just couldn’t justify spending that much when this Fitbit would do everything I really needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wished it had a better battery life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good at all… only gets about a day before having to fully charge is. Wished there were more clock faces available

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly as advertised.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is really cool and works as advertised. My skin took a little while to get used to the band, but all is well now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fitbit

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but doesn't always keep track of my sleep hours and I need to tap it several times to turn on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heartrate, exercise zones and sleep info works maybe 20% of the time. Very unreliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work well.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work well, loses track of time, all the time. I constantly need to connect to my phone in order to update. My charge 4 worked so much better, wishing i had repurchased another charge 4 instead of this one. Will definitely not purchase another fitbit after wasting more than $100 on this pice of junk thay doesnt work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Two strikes. Next time apple watch.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted exactly one year. Just out of warranty. Next time I get a different brand.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality product but...

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good product for aomeone who wants to track daily activities and health stats and is ready to wear it 24x7. I wanted to buy it for my mom but she isnt the one who will wear it always and since it tracks spo2 only at night automatically and i cannot check the spo2 when i want ... Thats the main issue infound with this product and couldn't buy it for my mom :(

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Charge 5 Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very comfortable, and is easy to read, but needs hard tap to show info, not like my charge 4 which only took a twist of the wrist

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 3rd ,they keep stopping to work. If I didn’t have all my history on Fitbit I would never buy another one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for older adults

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated of a device for my 61 year old mother whom it was purchased for. Small screen is not easy to see for older adults.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Charge 5 is great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me all the information I need to monitor my workouts. It is easier to navigate than my old charge 3. My only complaint is the analog clocks are all hard to read without my glasses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most comfortable, slim Fitbit Charge yet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable, slim Fitbit Charge yet. Edges are smooth next to skin, better than Fitbit Charges 2-4, and the charger is magnetic and fits easily and securely (Fitbit 4 was easily put askew). Great band. Would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fitbit Charge 5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Fitbit watch was so easy to set up. I’ve only been wearing it today so I’ll update this later.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Kinda junk

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This died after 3 months. I got a replacement, which also died after like 3 months. I got a third through warranty, which died after six months. Warranty expired, so no replacement. I will not buy this again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good fitness watch

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife. The app is a bit glitchy but the watch itself works well for its intended use.

    I would recommend this to a friend